Can't Enter Password in IE10

Discussion in 'Internet Explorer' started by Tinkerer, May 6, 2013.

  1. Tinkerer

    Tinkerer Guest

    A friend lives 90 miles away and orders his groceries on line. All of
    a sudden, for the past week or so, he can enter his email address on
    the login page but IE will not accept anything he tries to type into
    the password field. However, if I use Crossloop to connect to his
    computer I can type in the password and log him in. I then disconnect
    and he is able to go through the ordering process without any problem.
    In all other respects IE is working fine. This one has me stumped.
    Any ideas out there?
    Tinkerer, May 6, 2013
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  2. Tinkerer

    SC Tom Guest

    Other than maybe his caps lock is on, I got nothing. I've never seen that
    behavior in any version of IE.
    SC Tom, May 6, 2013
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  3. Tinkerer

    Rodney Pont Guest

    Use notepad and get him to type his password into that so that you can
    make sure all of his keys are working.
    Rodney Pont, May 7, 2013
  4. Tinkerer

    Tinkerer Guest

    I will certainly suggest that but, as he is still able to carry out all
    his ordering and type his sermon (he is a deacon) it is unlikely to be
    the keyboard. I will report back.
    Tinkerer, May 7, 2013
  5. Tinkerer

    Tinkerer Guest

    I have found the cause of the problem and will post it here in case
    others experience it. The culprit was Kaspersky Internet Security.
    They have introduced a new feature called Safe Money which also
    includes the option of using their virtual keyboard to enter passwords
    and this option is set as the default. However it failed to display
    the virtual keyboard and disabled the real one when attempts were made
    to enter the password. We tried activating the virtual keyboard
    manually but it still wouldn't play ball. The answer was to disable
    Safe Money. A shame but if it is going to prevent the machine working
    properly then it becomes a liability rather than a benefit.
    Tinkerer, May 20, 2013
  6. Tinkerer

    Mark F Guest

    So, if I understand correctly, the real in person user can't enter the
    password, but a remote user that might possibly be connected to the
    computer without the presence of an actual in person user, can enter
    the password. Isn't that what the security software is supposed to
    be providing protection for?
    Mark F, May 22, 2013
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