CANT ERASE EMAIL IN THE IN BOX ANY ONE HAVE ANY IDEA I HAVE VISTA

Discussion in 'Windows Vista Mail' started by SIMONE, Apr 29, 2007.

  1. SIMONE

    SIMONE Guest

    --
    I CAN NOT DELETE A MESSAGE. THIS ERROR HAPPENED WHEN MY PC WAS UP DATING.
    WHEN I WENT TO CHECK EMAIL THIS ONE MESSAGE WOULD NOT DELETE CAN YOU ADVISE
    HOW TO CURE THE PROBLEM THANKS TAR
     
    SIMONE, Apr 29, 2007
    #1
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  2. SIMONE

    DGuess Guest

    Turn off all caps, it's akin to yelling and we don't like being yelled at.

    Windows Mail has a newer (to them) form of database. Each email is stored
    separately.

    Do the following:

    1) Open Control Panel then select Folder Options.
    a) click on the Views tab
    b) Select "Show hidden files and folders"
    c) Uncheck "Hide extensions for known file types"
    d) click APPLY then OK.
    e) Close Control Panel

    2) From Windows Mail
    a) Click on the Tools menu
    b) click on Options
    c) click on the Advanced tab
    d) click the Maintenance button
    e) click the Store Folders button.
    f) make a note of the location of the message stores. It will be
    something like:
    C:\Users\<account name>\AppData\Local\Microsoft\Windows Mail
    g) close Windows Mail

    3) Open Windows Explorer

    When it opens, you will see a small black triangle next to the user account
    name. Click it to collapse it.

    For the following, the triangle will not appear till you put the mouse over
    the element in question.

    Move the mouse to the "Computer" line. A triangle will appear, click on it
    to expand it.

    You should see something like "Local Disk (C:)"

    Click on the triangle to expand it.

    Locate "Users" and click on the triangle next to it to expand it.

    Locate <username> and click on the triangle next to it to expand it.

    Locate "AppData" and click on the triangle next to it to expand it.

    Locate "Local" and click on the triangle next to it to expand it.
    Locate "Microsoft" and click on the triangle next to it to expand it.

    Now, in the right window pane, locate Windows Mail.
    Click on it.

    In the left window pane, scroll upward till you see "Local Disk (C:)"

    Now, in the right window pane, hold them left mouse button down on the
    Windows Mail folder.
    Drag it to the "Local Disk (C:)" and release the mouse button.
    Select MOVE Here.......

    Now, this may take a bit to get done, depending upon how much mail is there.
    Give it time.

    Now, when it's done, create a new folder name Windows Mail to replace the
    moved one in the
    C:\Users\<account name>\AppData\Local\Microsoft folder.

    Now start Windows Mail.
    It will be empty but that's no biggie.

    Create a couple of folders in Windows Mail and name them Old Mail, Old
    Sent.
    Click on the Old Mail folder to open it.


    Resize Windows Mail so you can see both Windows Explorer and Windows Mail.

    In the Windows Mail folder you will see a Local Folders folder, click the
    triangle to expand it.

    Locate the Inbox folder.
    In this folder you will see a lot of .eml files. These are the old emails.
    Drag and drop ONLY the .eml files to the Old Mail folder in Windows Mail.

    Do similar for Sent Items to the Old Sent folder.

    Now, see if Windows Mail works for you.
     
    DGuess, Apr 29, 2007
    #2
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  3. SIMONE

    Julian Guest

    capslockoff
     
    Julian, Apr 29, 2007
    #3
  4. SIMONE

    Ron Guest

    I think I found an easier way. At least it worked for me.

    First make a copy of the Windows Mail folder (in Windows Explorer)!

    - close Windows Mail
    - rename subdirectory Backup in Windows Mail folder to Backup2
    - delete the file WindowsMail.MSMessageStore in the Windows Mail folder (for
    me its size was 118MB)
    - start Windows Mail

    Now Windows Mail will repair all your mails in a repaired mail folder. This
    may take a while. After this you can move the repaired folders to the Local
    Folders folder again.

    Have fun,

    Ron
     
    Ron, Apr 30, 2007
    #4
  5. What folder is this message in?
     
    Frank Saunders, MS-MVP OE/WM, May 3, 2007
    #5
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