Can't get automatic updates to work

Discussion in 'Windows Update' started by Doug, Jun 11, 2010.

  1. Doug

    Doug Guest

    I get this message:




    [Error number: 0x8DDD0018]
    The site cannot continue because one or more of these Windows services is
    not running:

    Automatic Updates (allows the site to find, download and install
    high-priority updates for your computer)
    Background Intelligent Transfer Service (BITS) (helps updates download more
    quickly and without problems if the download process is interrupted)
    Event Log (keeps a record of updating activities to help with
    troubleshooting, if needed)
    To make sure these services are running:
    1. Click Start, and then click Run.
    2. Type services.msc and then click OK.
    3. In the list of services, double-click on Automatic Updates and then click
    Properties.
    4. In the Startup type list, select Automatic and click Apply.
    5. Verify that the Service status is started, if the Service Status is
    Stopped click on the Start Button.
    6. In the list of services, double-click on Background Intelligent Transfer
    Service (BITS) and then click Properties.
    7. In the Startup type list, select Manual and click Apply.
    8. Verify that the Service status is started, If the Service Status is
    Stopped click on the Start Button.
    9. In the list of services, double-click on Event Log and then click
    Properties.
    10. In the Startup type list, select Automatic and click Apply.
    11. Verify that the Service status is started, If the Service Status is
    Stopped click on the Start Button.

    I do all this stuff, I check to see if they are started, and I still get the
    message.
     
    Doug, Jun 11, 2010
    #1
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  2. Doug

    MowGreen Guest

    Since you didn't post which edition of Windows the computer is running
    let's assume this is occurring in Windows XP, correct ?

    Are the Startup settings being changed when you restart the system and
    required update services being Disabled ? If yes, then the system is
    infected. Using Internet Explorer see if it can be scanned here:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    If the system can not access that site, download, save, and then
    install: Malwarebytes anti-malware (MBAM)
    http://www.malwarebytes.org/

    Click the 'Download free version' button.
    Allow MBAM to download it's latest definitions during it's installation.
    When prompted to restart, do so to Safe Mode:
    http://support.microsoft.com/kb/315222
    Once the system is in Safe Mode, open MBAM and do a Quick scan, which is
    the Default setting. If *anything is detected*, do a Full scan next.

    When the scanning is finished, restart the system to normal Windows mode
    and see if it can be scanned here:
    http://onecare.live.com/site/en-us/default.htm

    The above scan should restore the system's ability to update, key word
    being should, if the system is malware free.


    MowGreen
    ================
    *-343-* FDNY
    Never Forgotten
    ================

    banthecheck.com
    "Security updates should *never* have *non-security content* prechecked
     
    MowGreen, Jun 11, 2010
    #2
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  3. Doug

    Doug Guest

    Yeah, Mow. I'm in the process of doing this. Incidentally it's XP SP3 (stupid
    of me not to say). I have already had one scan at the onecare site and it
    came up clean. It's now doing a full scan. If that doesn't work I'll try the
    MBAM advice. Meanwhile thanks for the help and I'll let you know how it goes.
     
    Doug, Jun 12, 2010
    #3
  4. Doug

    MowGreen Guest

    You're mowst welcome, Doug. Remember to do the very last scan because if
    the system is malware free then it should be able to restore the
    required services needed to update.
    http://onecare.live.com/site/en-us/default.htm


    MowGreen
    ================
    *-343-* FDNY
    Never Forgotten
    ================

    banthecheck.com
    "Security updates should *never* have *non-security content* prechecked
     
    MowGreen, Jun 12, 2010
    #4
  5. Doug

    Doug Guest

    It worked Mow,

    Thamks a million for your help.

     
    Doug, Jun 14, 2010
    #5
  6. Doug

    MowGreen Guest


    You're mowst welcome, Doug. Glad to hear that the OneCare scan restored
    the required updating services and the system can update now.


    MowGreen
    ================
    *-343-* FDNY
    Never Forgotten
    ================

    banthecheck.com
    "Security updates should *never* have *non-security content* prechecked
     
    MowGreen, Jun 15, 2010
    #6
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