Can't get the Automatic Update service to be automatic in services

Discussion in 'Windows Update' started by Jacobi, Sep 13, 2008.

  1. Jacobi

    Jacobi Guest

    I'm trying to update my Windows XP Pro after being infected by a virus, I've
    scanned the computer several times and I've found the virus, it's in a file
    called qoMcbcDs.dll, located in the C:\Windows\System32\ and I've tried
    everything to delete it (command, safe mode etc) , but with no success
    because the file is "in use" at all times.

    So, I tought, I have to try to update my Windows definitions. But when I
    tried it, the internet based update service told me I've got some services
    inactive, and gave me instructions to activate them. So I ran the
    services.mcs and tried to set the Automatic Update to Automatic (from
    Inactive), but when I hit apply the status went back to Inactive, sometimes
    it stayed Automatic and when I hit the Start button, I got a pop-up saying
    that the service Automatic Update couldn't be started on the Local Computer.
    Error 1058: Service can't be started. The reason is that the service is
    either blocked or there's no active devices to be associated with (translated
    from Swedish).

    The other two services, Background Intellient Transfer Service and Eventlog,
    are in order. It was when the BITS was stopped that the Aut.Upd. went
    inactive when applying, but when started, as it shall be, the Aut.Upd. went
    to automatic but when trying to start the service, I got the Error.

    What is the problem here? What shall I do to get it active and started, in
    order to get my updates? Is there an other way to get the updates?
     
    Jacobi, Sep 13, 2008
    #1
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  2. You have a Vundo infection, usually accompanied by ZLOB and/or SDBot
    infections, all of which is protected by a rootkit.

    Run a thorough check for hijackware, including posting your hijackthis log
    to an appropriate forum.

    Checking for/Help with Hijackware
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://aumha.net/viewtopic.php?t=5878
    http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://defendingyourmachine2.blogspot.com/
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    When all else fails, HijackThis v2.0.2
    (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
    conjuction with some other utilities). HijackThis will NOT fix anything on
    its own, but it will help you to both identify and remove any
    hijackware/spyware with assistance from an expert. **Post your log to
    http://aumha.net/viewforum.php?f=30,
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, or other
    appropriate forums for review by an expert in such matters, not here.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.

    ==========================================

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates.
     
    PA Bear [MS MVP], Sep 13, 2008
    #2
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