Can't get to WindowsUpdate web page

Discussion in 'Windows Update' started by Jerry, Jun 6, 2004.

  1. Jerry

    Jerry Guest

    No matter how I try I can't get the WindowsUpdate web page to open. I tried from Internet Explorer > Tools > WindowsUpdate and from Start > WindowsUpdate.

    When I try I get the following:
    The page cannot be displayed
    The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

    --------------------------------------------------------------------------

    Please try the following:

    a.. Click the Refresh button, or try again later.

    b.. If you typed the page address in the Address bar, make sure that it is spelled correctly.

    c.. To check your connection settings, click the Tools menu, and then click Internet Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP).
    d.. If your Network Administrator has enabled it, Microsoft Windows can examine your network and automatically discover network connection settings.
    If you would like Windows to try and discover them,
    click Detect Network Settings
    e.. Some sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed.
    f.. If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
    g.. Click the Back button to try another link.



    Cannot find server or DNS Error
    Internet Explorer

    I have perused this newsgroup for weeks looking for a similar problem.

    I have gone to every web site others have listed in this and other newsgroups and followed all alleged solutions and nothing has worked.

    I can get to the OfficeUpdate web site and it works just fine.

    I have done a Google search and followed all listed, possible solutions and nothing has worked.

    I am running XP Pro w/SP1 and, as far as I know, all updates/patches/hotfixes.

    The last time it worked was several weeks ago and I have no clue as to what I might have done or installed that screwed things up.

    Any suggestions will be appreciated.
     
    Jerry, Jun 6, 2004
    #1
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  2. Jerry;
    See #38 on this link:
    http://www3.telus.net/dandemar/wufix.htm

    Otherwise follow the Windows Update Checklist:
    http://www3.telus.net/dandemar/updtcl.htm

    --
    Jupiter Jones [MVP]
    http://www3.telus.net/dandemar/

    No matter how I try I can't get the WindowsUpdate web page to open. I
    tried from Internet Explorer > Tools > WindowsUpdate and from Start >
    WindowsUpdate.

    When I try I get the following:
    The page cannot be displayed
    The page you are looking for is currently unavailable. The Web site
    might be experiencing technical difficulties, or you may need to
    adjust your browser settings.



    Please try the following:
    Click the Refresh button, or try again later.

    If you typed the page address in the Address bar, make sure that it is
    spelled correctly.

    To check your connection settings, click the Tools menu, and then
    click Internet Options. On the Connections tab, click Settings. The
    settings should match those provided by your local area network (LAN)
    administrator or Internet service provider (ISP).
    If your Network Administrator has enabled it, Microsoft Windows can
    examine your network and automatically discover network connection
    settings.
    If you would like Windows to try and discover them,
    click Detect Network Settings
    Some sites require 128-bit connection security. Click the Help menu
    and then click About Internet Explorer to determine what strength
    security you have installed.
    If you are trying to reach a secure site, make sure your Security
    settings can support it. Click the Tools menu, and then click Internet
    Options. On the Advanced tab, scroll to the Security section and check
    settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
    Click the Back button to try another link.


    Cannot find server or DNS Error
    Internet Explorer

    I have perused this newsgroup for weeks looking for a similar problem.

    I have gone to every web site others have listed in this and other
    newsgroups and followed all alleged solutions and nothing has worked.

    I can get to the OfficeUpdate web site and it works just fine.

    I have done a Google search and followed all listed, possible
    solutions and nothing has worked.

    I am running XP Pro w/SP1 and, as far as I know, all
    updates/patches/hotfixes.

    The last time it worked was several weeks ago and I have no clue as to
    what I might have done or installed that screwed things up.

    Any suggestions will be appreciated.
     
    Jupiter Jones [MVP], Jun 6, 2004
    #2
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  3. Jerry

    Jerry Guest

    Jupiter,

    Followed all suggestions - didn't work.

    The #38 item was especially troublesome. I downloaded the listed
    patches/fixes/updates but they wouldn't install. Error message said IE6 with
    SP1 was required - which is bogus because I have installed it. My IE version
    number is: 6.0.2800.1106.xpsp2.030618-0019 which I think is confusing the
    updates when they check version numbers.

    Also, stuck the IE6 w/SP1 cd in and it said it would not run because a newer
    version was installed. Same when I downloaded the IE6w/SP1 update. It said a
    newer version was installed.

    Also, when troubleshooting I ran across a site that said to try regsvr32
    shdoclc.dll to fix the problem. Doing that gave an error message of:
    shdoclc.dll was loaded, but the DllRegisterServer entry port was not found.
    This file can not be registered. What causes that?

    I am not going to reinstall everything to fix this problem. I am hoping that
    XP SP2 has a fix.

    Jerry
     
    Jerry, Jun 7, 2004
    #3
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