can't install all-in-one printer software on Vista

Discussion in 'Windows Vista General Discussion' started by Confused K in NH, Mar 11, 2007.

  1. I have a new computer that came loaded with Vista. I have a notebook with XP.
    I have been using my HP all-in-one with my notebook just fine. I tried
    loading the software on my new computer (that has Vista) and i could not get
    the software to load. I was able to set up the printer using "add hardware"
    and was able to print, but the software (on a CD) lets me do a lot more than
    just print. Any help would be greatly appreciated. I saw the info on printing
    with a network and will bookmark it for use when I set up my network. Thanks
    again.
     
    Confused K in NH, Mar 11, 2007
    #1
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  2. Confused K in NH

    John Barnes Guest

    Check the website for the all-in-one to see if the software is available for
    Vista. If not contact their customer or tech support and request it. It
    will probably be months before a lot of the hardware and supporting software
    will be Vista compatible. Was the same with XP when it first came out.
     
    John Barnes, Mar 11, 2007
    #2
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  3. Confused K in NH

    Guest Guest

    HP does not have drivers for vista users yet if you go to the HP support
    site you can sign up to recieve email when the drivers and software become
    available there is no promise of when that will be....
     
    Guest, Mar 11, 2007
    #3
  4. Confused K in NH

    John Barnes Guest

    People are still waiting for the promised XP64 drivers promised since RTM
    May 05. :)
     
    John Barnes, Mar 11, 2007
    #4
  5. I went to the HP site, and there is no updates as of yet.
    Hope my all-in-one doesn't become obsolete before I can use it's functions.
    Thanks for the input.
     
    Confused K in NH, Mar 12, 2007
    #5
  6. Confused K in NH

    Larry Maturo Guest

    You don't need the HP software to use it. I have one of the ones that has
    wireless connectivity, and I connect to it from both my big XP machine
    and my laptop running Vista without a problem. Vista has a scanning
    app, a fax app I believe, and printing, of course. There are instructions
    on the HP web site. If you can't find them, just send in a support email
    request and they will get back to you with instructions on how to set it
    up. This is what I had to do, because I couldn't find the instructions on
    my own. Note that they said that eventually they will update there apps
    for Vista, but I wouldn't hold my breath. One of the XP updates broke
    them on my machine.

    -- Larry Maturo

    -- Larry Maturo
     
    Larry Maturo, Mar 12, 2007
    #6
  7. Confused K in NH

    Special K Guest

    Same problem here. Contacted HP for support and they
    said that if the printer is out of warranty it would cost me $65 for the technical support I'll need. Sounds like a scam!!

    EggHeadCafe.com - .NET Developer Portal of Choice
    http://www.eggheadcafe.com
     
    Special K, Mar 13, 2007
    #7
  8. Confused K in NH

    Puppy Breath Guest

    Perhaps not relevant. But I just bought an OfficeJet 6210 All In One on the
    cheap ($99). It prints and scans perfectly in Vista with no specaial
    drivers. When I have it on an XP computer on the LAN, Vista can easilty find
    and print to it.
     
    Puppy Breath, Mar 13, 2007
    #8
  9. Confused K in NH

    JoAnn Paules Guest

    I don't know what your issue was but out of warranty tech support is ALWAYS
    expensive. And since you can get an all-in-one for a hair more than the
    phone call, why bother?

    --
    JoAnn Paules
    MVP Microsoft [Publisher]

    ~~~~~
    How to ask a question
    http://support.microsoft.com/KB/555375
     
    JoAnn Paules, Mar 13, 2007
    #9
  10. My all-in-one does not have wireless connectivity. I can get Vista to print
    using the drivers in Vista, but when the HP software CD loaded onto the
    notebook with XP, it has some really nice applications besides just printing.
    That is what I am trying to access but from what everyone is saying here, I
    will just use it as a printer with Vista and use the other apps from the
    notebook. When it dies, I won't buy HP again I guess.
    :(
    Thanks to all that answered my call for help!
    :)
     
    Cofused K in NH, Mar 15, 2007
    #10
  11. Confused K in NH

    Ako Guest

    don't like hearing no Vista version of the driver will not be produced ... i
    called HP and they said they were working on one .. in the meantime, not
    only do I not have all the features of the HP driver for Xp but the beta
    driver with Vista is apparently causing my Word 2007 to crash.
     
    Ako, Mar 15, 2007
    #11
  12. Confused K in NH

    keepout Guest

    Why would you blame HP when it's MS that's put hundreds of manufacturers hardware and software on the scrap heap ?
    I also have the AIO printer,scanner etc.. It's still functional for all it's goodies except for creating it's own folders for scans. It scan, andprints same as before.
    All you lost was the HP software. I loved using the functions from that software, for the customization. But then that's what you have page setupfor.

    And HP said they're intending on releasing an upgrade for these printers.
    But when you figure MS actually made stuff less than 2 years old obsolete, why would any of the other companies care about their old products ?
    I just hope they do create Vista software. And you know they will be. HP isn't going out of business because of MS stupidity.

    I've had nothing but good luck with HP. Replaced a printer that I clearlytold them was damaged by me when it was pulled off a counter top by theUSB cable.
    I would say only other company I've had that kind of luck with is Walmart. Except for the fact that HP is above Walmart the way I see it inreplacing defective hardware and software.

    Walmart would have never taken this back which is why I called HP. I justneeded to replace the connector. You can't buy the connector unless you're an authorized HP repair site. Instead they said an identical replacement is in the mail, box up the bad one and return it when the newone arrives.
    Less than a week the new AIO arrived.
     
    keepout, Mar 16, 2007
    #12
  13. I'm glad you had good luck with a replacement connector! I contacted HP about
    only having print capability. There answer was that they are trying to
    software updates so that their products work with Vista. If they do send me
    an e-mail stating that it's available, then my faith in them will be
    restored. I bought the Compag desktop because we had good reliability with
    their notebook, but that was when XP was out. Now with again new software
    (Vista), I am beginning to loose faith in all of them.
    But time will tell.
     
    Confused K in NH, Mar 16, 2007
    #13
  14. Confused K in NH

    keepout Guest

    You misunderstood my last sentence. The connector was the only thing broken. HP SENT A NEW All-One_ printer/scanner. When there was NO Liability on their end to fix anything.
    They didn't send a connector, an entire identical printer/scanner.
    Like taking something out of Walmart, throwing it down on the ground, andtaking it back in for a NEW replacement on Walmart's dime.
    Not gonna happen.

    As it stands now HP is all my peripherals. Monitor vs19e 19 " LCD, PSC 2355v <-never expected any repair when I broke that connector so got a NEW scanner b4 I contacted HP, Pavilion a1723w computer. Unbelievable pricing for what's inside.
    HP's service is top of the line to me, but I think way too many are also finding this out. Their email support is slowing down.
     
    keepout, Mar 16, 2007
    #14
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