Can't Install KB958215 - Error Code: 0X80070005

Discussion in 'Windows Update' started by Dandovr, Dec 12, 2008.

  1. Dandovr

    Dandovr Guest

    I'm hoping someone can help me. The recent updates went smoothly for me,
    expect for one: automatic update keeps prompting me to install KB958215. I
    try to install it, but it tells me that it failed to install and I have to
    restart. Upon restart, I get the same update prompt again with each
    installation attemp failing.

    Any ideas why it won't install?

    Thanks in advance.
     
    Dandovr, Dec 12, 2008
    #1
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  2. Dandovr

    Dandovr Guest

    This is for WinXP as well (sorry).
     
    Dandovr, Dec 12, 2008
    #2
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  3. Dandovr

    Dandovr Guest

    As an update, I tried downloading just the update (KB958215 for WINXP)
    directly from Microsoft's download center. I ran it and it seemed to
    progress fine, but right when it got to registry update portion, the
    installation failed and said: Access Denied.

    I'm the only user on this computer and I have full administration rights, so
    I'm at a total loss.

    Any help would be appreciated. Thanks again.
     
    Dandovr, Dec 12, 2008
    #3
  4. Dandovr

    Magnus Guest

    Failed on vista to with code 80071a90. Several other updates failed also.
    First time this happend. Tried again, but it failed again.
     
    Magnus, Dec 12, 2008
    #4
  5. Tip: Temporarily disable real-time protection by your anti-virus and/or
    anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
    AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
    attempting to install the update(s). If you disable the third-party
    firewall, make certain that you enable the Windows Firewall!

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB958215).

    LOOK!! => If your problem relates to a Cumulative Security Update for IE,
    call the above number and ask to be transferred to the "Consumer IE queue"
    (which is 47830).

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    PA Bear [MS MVP], Dec 12, 2008
    #5
  6. Dandovr

    Dandovr Guest

    Thank you PA Bear, this resolved it!

    Apparently, McAfee Security Center was blocking this update. I temporarily
    disabled McAfee's VirusGuard Active Scanner, Spyware Guard and SystemsGuard
    (which guards against changes to your PC files) and the update went through!

    Success! Thanks again Bear!
     
    Dandovr, Dec 12, 2008
    #6
  7. Dandovr

    mountaindew Guest

    I disabled them all but update still fails, I even downloaded the update
    manually as .exe and run it but I get error saying the files in the package
    is incompatible with my system, I have made sure it's the correct update for
    IE7 + XP
     
    mountaindew, Dec 13, 2008
    #7
  8. Please begin a new thread about your issue. Thanks.
    <snip>
     
    PA Bear [MS MVP], Dec 13, 2008
    #8
  9. YW & thanks for your feedback.

    Tell me a few things, please:

    Is McAfee Security Center a freebie from your ISP or have you purchased it?

    Did you recently install or upgrade McAfee Security Center?

    Has another McAfee application ever been installed on this machine (e.g., a
    free-trial that came preinstalled when you bought the machine)?

    Your answers may well help a lot of other users so thanks.
     
    PA Bear [MS MVP], Dec 13, 2008
    #9
  10. Dandovr

    Dandovr Guest

    Bear,

    It's McAfee Security Center 9.0 I believe. This computer (a Dell) is about
    three years old. A freebie McAfee (not the security center) came
    pre-installed from Dell but I went ahead and purchased an upgrade (the entire
    McAfee Security Center) through an "Upgrade" offer from McAfee after
    registering the freebie product (shortly after purchase). This upgrade was
    an online purchase and everything was downloaded. I'm subscribed to McAfee
    and get all updates automatically.

    Hopefully that helps.
     
    Dandovr, Dec 13, 2008
    #10
  11. Thanks, it does help!

    I thought that might have been the case. It's generally not a good idea to
    upgrade any security application IMHO, especially free-trialware that come
    preinstall on a machine, and especially any McAfee or Norton applications
    (both of which don't uninstall cleanly anyway).

    Try the three-step fix on this page:
    http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

    After doing so, chances are that you won't have to disable the anti-virus
    and anti-spyware components again when installing a (IE) update but it'd
    probably be an excellent idea to disable the SystemGuard component before
    installing, uninstalling, or upgrading *any* software (including Windows
    Updates).

    PS: Be sure to tell McAfee your opinion of SystemGuard when it comes to
    installing critical security updates! <wink>
     
    PA Bear [MS MVP], Dec 13, 2008
    #11
  12. Dandovr

    Dandovr Guest

    Will do and I'll definitely keep this in my when I purchase my next computer
    and skip any freebie security software knowing I'll just end up buying
    something separately anyways.

    Thanks again.
     
    Dandovr, Dec 13, 2008
    #12
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