Can't install Updates, recieve: Error number: 0x80096001

Discussion in 'Windows Update' started by Guest, Sep 30, 2004.

  1. Guest

    Guest Guest

    Whenever Windows Update searches for or downloads updates
    I recieve this error notification: "Windows Update has
    encountered an error and cannot display the requested
    page." Windows won't help and neither will Toshiba. I
    couldn't find a FAQ listed that addressed my particular
    error code. Please Help. Thanks.
     
    Guest, Sep 30, 2004
    #1
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  2. Hi

    Please try this:

    Open a command prompt (Start/Run --> cmd.exe)

    in the command prompt, run the following:

    net stop wuauserv
    cd /d %windir%\softwaredistribution
    del /s wu*.cab
    net start wuauserv


    Please let us know if this solved the problem.
     
    Torgeir Bakken \(MVP\), Sep 30, 2004
    #2
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  3. Guest

    James Guest

    I've also experienced the 0x80096001 error, and none of the suggested fixes
    (deleting wu*.cab, and registering some dll's) have helped, so I'm posting a
    small chunk of the WindowsUpdate.log file in the hopes that someone has an
    idea what's up. The computer I'm working on is a Windows ME machine that was
    updated to Windows XP Home, going back to the oldest Windows XP restore point
    (which might be one created very shortly after the sustem was upgraded to
    Windows XP) doesn't seem to help.

    Thanks.

    WindowsUpdate.log

    2004-10-12 20:58:00-0500 1276 518 OS Version = 5.1.2600.1.0.66304
    2004-10-12 20:58:00-0500 1276 518 Computer Brand = Dell Computer Corporation

    2004-10-12 20:58:00-0500 1276 518 Computer Model = XPS-Z

    2004-10-12 20:58:00-0500 1276 518 Bios Revision = A06
    2004-10-12 20:58:00-0500 1276 518 Bios Name = Default System BIOS
    2004-10-12 20:58:00-0500 1276 518 Bios Release Date = 2000-11-28T00:00:00
    2004-10-12 20:58:00-0500 1276 518 Locale ID = 1033
    2004-10-12 20:58:00-0500 1276 518 ClientVersion: iuengine.dll = 5.4.3790.2182
    2004-10-12 20:58:00-0500 1276 518 ClientVersion: wuapi.dll = 5.4.3790.2182
    2004-10-12 20:58:00-0500 1276 518 ClientVersion: wuauclt.exe = 5.4.3790.2182
    2004-10-12 20:58:00-0500 1276 518 ClientVersion: wuauclt1.exe = 5.4.3790.2182
    2004-10-12 20:58:00-0500 1276 518 ClientVersion: wuaucpl.cpl = 5.4.3790.2182
    2004-10-12 20:58:00-0500 1276 518 ClientVersion: wuaueng.dll = 5.4.3790.2182
    2004-10-12 20:58:00-0500 1276 518 ClientVersion: wuaueng1.dll = 5.4.3790.2182
    2004-10-12 20:58:00-0500 1276 518 ClientVersion: wuauserv.dll = 5.4.3630.1106
    2004-10-12 20:58:00-0500 1276 518 ClientVersion: wucltui.dll = 5.4.3790.2182
    2004-10-12 20:58:00-0500 1276 518 WU client failed Searching for update with
    error 0x80096001
    2004-10-12 20:58:00-0500 1276 518 Successfully opened event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{3169B3DA-EC22-48D7-B80F-904B7C47091D}.bin for reading.
    2004-10-12 20:58:00-0500 1276 518 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2004-10-12 20:58:00-0500 1276 518 Checking for different Redirector at:
    http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
    2004-10-12 20:58:00-0500 1276 74c WU client calls back to search call
    WindowsUpdate with code Call failed and error 0x80096001
    2004-10-12 20:58:00-0500 1276 74c WU client completed and deleted call
    {69D3D774-2DDD-4BE1-A22B-FA8879CDFAF0}
    2004-10-12 20:58:00-0500 780 ed0 Operation completed due to earlier error.
    (hr=80096001)
    2004-10-12 20:58:00-0500 780 ed0 Unable to complete asynchronous search
    successfully. (hr=80096001)
    2004-10-12 20:58:00-0500 1276 518 Failed to download the Redirector cab on
    try 1: 0x80096001
    2004-10-12 20:58:00-0500 1276 518 Checking for different Redirector at:
    http://download.microsoft.com/windowsupdate/v5/redir/wuredir.cab
    2004-10-12 20:58:01-0500 1276 518 Failed to download the Redirector cab on
    try 2: 0x80096001
    2004-10-12 20:58:01-0500 1276 518 Checking for different Redirector at:
    http://windowsupdate.microsoft.com/v5/redir/wuredir.cab
    2004-10-12 20:58:01-0500 1276 518 Failed to download the Redirector cab on
    try 3: 0x80096001
    2004-10-12 20:58:01-0500 1276 518 Failed to obtain cached cookie with hr =
    80096001.
    2004-10-12 20:58:01-0500 1276 518 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2004-10-12 20:58:01-0500 1276 518 Checking for different Redirector at:
    http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
    2004-10-12 20:58:01-0500 1276 518 Failed to download the Redirector cab on
    try 1: 0x80096001
    2004-10-12 20:58:01-0500 1276 518 Checking for different Redirector at:
    http://download.microsoft.com/windowsupdate/v5/redir/wuredir.cab
    2004-10-12 20:58:01-0500 1276 518 Failed to download the Redirector cab on
    try 2: 0x80096001
    2004-10-12 20:58:01-0500 1276 518 Checking for different Redirector at:
    http://windowsupdate.microsoft.com/v5/redir/wuredir.cab
    2004-10-12 20:58:02-0500 1276 518 Failed to download the Redirector cab on
    try 3: 0x80096001
    2004-10-12 20:58:02-0500 1276 518 Failed to obtain cached url with hr =
    80096001.
    2004-10-12 20:58:02-0500 1276 518 Failed to upload events with hr = 80096001.
    2004-10-12 20:58:05-0500 1276 518 REPORT EVENT:
    {DE2BCED8-5346-410F-8B07-2422B5406EF4} 284 2004-10-12
    20:58:00-0500 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80096001 WindowsUpdate Failure Software
    Synchronization Error: Agent failed detecting with reason: 0x80096001
    2004-10-12 20:58:05-0500 1276 518 Reopened existing event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{C1AA7F5D-E855-40D2-92A4-4539D9F0DB45}.bin for writing.
    2004-10-12 20:58:15-0500 1276 e5c start delayed initialization of WU client
    2004-10-12 20:58:15-0500 1276 e5c AU finished delayed initialization
    2004-10-12 20:58:15-0500 1276 e5c AU received event of 1
    2004-10-12 20:58:15-0500 1276 e5c WU client succeeds
    CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
    {E65A4A6B-4F03-4851-AF1A-B40E8CCB1B8F}
    2004-10-12 20:58:15-0500 1276 518 WU client executing call
    {E65A4A6B-4F03-4851-AF1A-B40E8CCB1B8F} of type Search Call
    2004-10-12 20:58:16-0500 1276 518 WU client found 0 updates and 0 categories
    in search
    2004-10-12 20:58:16-0500 1276 518 WU client finished Searching for update
    2004-10-12 20:58:16-0500 1276 518 AU Detection callback: 0 updates detected
    2004-10-12 20:58:16-0500 1276 518 WU client calls back to search call
    AutomaticUpdates with code Call complete and error 0
    2004-10-12 20:58:16-0500 1276 518 WU client completed and deleted call
    {E65A4A6B-4F03-4851-AF1A-B40E8CCB1B8F}
     
    James, Oct 13, 2004
    #3
  4. Hi

    You could try the steps in this post to try to get WU to work:

    http://groups.google.com/groups?selm=

    Also, if you have Windows XP SP2 installed, check that the
    WuWebControlClass is enabled in Internet Explorer:
    http://groups.google.com/groups?threadm=


    If nothing of the above worked, try the steps in this post:

    http://groups.google.com/groups?selm=Osk#


    Here are some more steps you can try if the above was of no help:

    "Software update incomplete" error message when you visit the
    Windows Update Web site
    http://support.microsoft.com/?kbid=319585

    You cannot install some updates or programs
    http://support.microsoft.com/?kbid=822798

    Windows Update Is Not Installed
    http://support.microsoft.com/?kbid=811269
     
    Torgeir Bakken \(MVP\), Oct 13, 2004
    #4
  5. Guest

    James Guest

    I tried all those suggestions and nothing seemed to help. First I tried
    everything listed, except the option for SP 2 (because WindowsUpdate stopped
    working when they went to version 5, the same time they released SP 2). So,
    after I tried all those I downloaded SP 2 (not via Windows update, via the
    Microsoft website), and then tried Windows Update and it failed with the same
    error, 0x80096001. I then checked (since I had just installed SP 2), and
    WuWebControlClass was enabled, so that's not a problem.
     
    James, Oct 13, 2004
    #5
  6. Guest

    Teresa Guest

    I have the same problem and i have no idea what to do. Does anyone know what
    i can do to solve this problem....I have the cd for this but it still won't
    let me download it...
     
    Teresa, Nov 16, 2004
    #6
  7. Guest

    superdave11 Guest

     
    superdave11, Jan 5, 2005
    #7
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