can't open Dial-In tab for users in Active Directory

Discussion in 'Windows Small Business Server' started by blurz, Aug 7, 2005.

  1. blurz

    blurz Guest

    My server is running on W2k3 SBS and I want to allow users to access the
    server using VPN. I have ran the Routing and Remote Access wizard and next is
    to allow the users to dial in under Active Directory Users and Computers
    console. However I can't open the Dial-In tab under the Properties of each
    user. It displays an error msg: "Could not load the Dial-In profile for the
    user because: the network path is not found" followed by "Dial-in
    initialization failed". Any help on this?

    blurz, Aug 7, 2005
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  2. Hello Blurz,

    Thank you for posting to the SBS Newsgroup.

    I am sorry for the delayed response due to weekend. Please understand that
    the newsgroups are staffed weekdays by Microsoft Support professionals to
    answer your systems and applications questions. Your understanding is
    greatly appreciated!

    I understand that you want to configure VPN for your domain users. When you
    trying to open Dial-in tab in the User's properties, you got an error
    message then you failed to open the tab. If I have misunderstood your
    concern, please let me know.

    Please take your time to read through my following information and then
    perform my steps one by one:

    1> First of all, before we troubleshoot this issue, I strongly suggest you
    to re-run the Configure E-mail and Internet Connection Wizard and Remote
    Access wizard. These two wizards can correct lots of default settings on
    the SBS 2K3 server in case some settings have been changed. You can find
    these two wizards from Server Management\Standard Management \Internet and

    [Note]: You need to run Configure E-mail and Internet Connection Wizard
    first, and then run Remote Access wizard.

    Please follow the KB article to run Configure E-mail and Internet
    Connection Wizard:

    825763 How to configure Internet access in Windows Small Business Server

    2> If the issue persists after you rerun these two wizards, this issue may
    occur if the Local Service account does not have the correct registry
    permissions. Please read the following KB article for detail steps to
    change the registry permissions:

    842695 You may receive an error message when you try to open the Dial-in
    tab in

    3> After you have performed the steps above, please restart Remove registry
    service on the server. To do so, please see:

    1. Click Start->Run, type "services.msc" without quotes, and then press

    2. Double-click Remote Registry.

    3. On the General tab, click Start.

    4. Select "Automatic" in the Startup type box.

    5. Click OK.

    4> Finally, if the steps above do not work, please help to gather the
    following information for further research:

    a. Run "eventvwr" (without quotation marks) on the server, check whether
    there is any error, if yes, double click it, click the Copy button and
    paste the full content to the Newsgroup.

    b. Export the two keys mentioned in above article to TXT files and send
    them to the Newsgroup.

    Hope this information helps. If anything is unclear, please feel free to
    let me know. I am looking forward to hearing from you!

    Best regards,

    Brandy Nee

    Microsoft CSS Online Newsgroup Support

    Get Secure! -
    This newsgroup only focuses on SBS technical issues. If you have issues
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    Any input or comments in this thread are highly appreciated.
    This posting is provided "AS IS" with no warranties, and confers no rights.

    Brandy Nee [MSFT], Aug 8, 2005
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