Can't Print Color

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by Connie, Feb 20, 2010.

  1. Connie

    Connie Guest

    I have an HP 2210 and I'm unable to print in color. My color cartridge is
    good. I'm also unable to access printing preferences. No matter how I try to
    access preferences, it just flashes quickly and won't display. I'm wondering
    if it's some how set to grayscale. Any ideas how why I can't display
    preferences?
     
    Connie, Feb 20, 2010
    #1
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  2. Connie

    DL Guest

    So what happens when you use the HP test print option?
     
    DL, Feb 20, 2010
    #2
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  3. You print driver is corrupting the memory of the process loading the UI.
    This normally occurs when upgrading the HP driver to a newer driver when the
    newer driver does not properly interpret the registry keys that the old
    print driver used.

    If this is a connection to a machine sharing the printer, delete the
    connection, then remove the driver package, then reconnect. Local printer
    just delete the printer used then uninstall application to remove the print
    driver and install the most recent driver for the OS you have.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Feb 22, 2010
    #3
  4. Connie

    Connie Guest

    Thanks!

     
    Connie, Feb 24, 2010
    #4
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