Can't print - Spooler SubSystem App stopped working and was closed

Discussion in 'Windows Vista General Discussion' started by Itsaplane, Nov 1, 2007.

  1. Itsaplane

    Itsaplane Guest

    Since June of this year, I've been unable to print with my Dell laptop with
    Windows Vista installed. When I push print I get a message telling me to add
    a printer (I DID have one installed). So, trying to add a printer I get:
    "Windows can't open Add Printer. The local print spooler service is not
    running. Please restart the spooler or restart the machine." The machine
    has be restarted many times since then.

    Also, all the time I have an application window open that says "Spooler
    SubSystem App stopped working and was closed." If I close this window, it
    comes back in a few minutes.

    Dell support gave me two options: 1) nuke the computer and reinstall
    Windows Vista (all my apps and set-ups gone) or 2) wait until service pack 1
    was released "in September" and the problem was solved. I'm still waiting
    for the second solution and still very reluctant to pursue the first.

    What's frustrating is that, clealy, other people are having this problem --
    yet I've been unable to solve it, even after many months. Errrr...
    Itsaplane, Nov 1, 2007
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  2. Itsaplane

    Mick Murphy Guest

    Get the right Vista Driver(if there is one) from the printer's manufacturers
    website; download it and save it to your desktop.

    Run the updated driver!!

    If necessary, uninstall existing printer software completely, and then
    install updated driver
    Mick Murphy, Nov 1, 2007
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  3. Itsaplane

    Paul Randall Guest

    Depending on your computer expertise and the accumulated pain of not having
    a usable printer for so long, perhaps you should consider this:

    Check with Dell and your manual to see if you can easily replace the hard
    drive yourself. My HP laptop's drive is easily replaced. Purchase a
    replacement drive - cost possibly less than $100 (probably doesn't have to
    be from Dell), install Vista on it, then the printer, and make sure it
    works. Then decide, perhaps with help from Dell or this newsgroup, on how
    to get all your stuff working with the printer.

    -Paul Randall
    Paul Randall, Nov 1, 2007
  4. Itsaplane

    Gallman. Guest

    Does this solve the problem?
    Gallman., Nov 19, 2007
  5. Itsaplane

    Itsaplane Guest

    I don't know - I didn't follow through with this because:
    1) it's completely different from the Dell tech support advice (install SP1
    when it comes out IN OCTOBER)
    2) even if I uninstalled/installed new driver software, my computer still
    won't let me run "add printer"
    3) I have more to do in life than manage my laptop's Vista - so I print from
    another machine on the network and put up with an error message window
    perpetually minimized on my computer. You can sense my frustration...
    Itsaplane, Nov 19, 2007
  6. Itsaplane

    christis73 Guest

    "christis73" - I have a Windows Vista Home Premium Computer and I use my
    computer for printing pictures ALL DAY, EVERYDAY! (I'm a mom of 3 little
    -WHAT??- It also says "microsoft visual C++ Runtime Library" AND "Program
    C:/windows/system32/spoolsv.exe" Can anyone out there help me fix this or
    have any advice on how to fix this because Christmas is here and I know that
    I'll be taking over 100 pictures of the family. Thanks, Christi
    christis73, Dec 13, 2007
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