Can't reboot in safe mode, keyboard arrows won't work

Discussion in 'Windows Update' started by AngelaJo, May 13, 2008.

  1. AngelaJo

    AngelaJo Guest

    I have a user that installed SP3 on her home computer, but it did not go well..
    After the installation and first reboot, a blue screen was briefly
    displayed. There was a "click" and the PC rebooted again. Then began an
    endless reboot cycle. She could never manage to read the message on the blue
    screen, but it seemed to begin with "If this is your first time running
    Windows..."

    She was able to press F8 and the Safe Mode selection screen was displayed,
    but she could not move the cursor to highlight "Safe Mode"--it stayed at
    "normal" Windows. She tried this several times.

    Anyone have any suggestions with this?

    Just a note...I haven't seen any major problems with any of our office
    computers that have been updated. They are all less than 3 years old. The
    problems our employees are having are on their older machines at home, most
    of which are well over 5 years old.
     
    AngelaJo, May 13, 2008
    #1
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  2. What kind of keyboard? Compatible with OS in that state?
    Perhaps you should try a different one?

    BTW does anything else move the cursor in that state?
    Tab key for example? Typing first letter of selection?


    Good luck

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, May 14, 2008
    #2
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  3. AngelaJo

    AngelaJo Guest

    I'll pass this information on to my user. She probably won't give it another
    try until after the weekend.

    Thank You.
     
    AngelaJo, May 15, 2008
    #3
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