Can't Remotely Record after MSN Remote Record Program Update

Discussion in 'Windows Media Center' started by Kimo, Aug 3, 2006.

  1. Kimo

    Kimo Guest

    RHi Folks:
    All was well until yesterday, when I noticed my Remote Record task bar icon
    with a line through it, and a cue to update the Remote record service to a
    new version. I did so, and now I can no longer remotely schedule shows for
    recording from the "MSN Entertainment: TV" site. Despite the fact that I can
    sign on just fine, and the system passes the connectivity tests, and the
    internet connection is fine, and both the remote and MCE 2005 program guides
    are updated and appear accurate, I keep getting the same error: "This show
    was not found. Your Media Center PC Program Guide might be out of date.
    Update your Program Guide and try again." I ran through the updating process
    again on MCE 2005, but still get this error. All was fine until the update,
    but now I keep getting the same error. I can schedule and record just fine
    from the PC through MCE 2005 itself -- it's just the remote recording feature
    that has gone berserk.
    Any thoughts?
    Mike
     
    Kimo, Aug 3, 2006
    #1
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  2. You're not the only one with problems with the new Remote Record. I guess
    they released that update without asking any of the Media Center MVPs to
    test it <g>. Hopefully they'll release a hot fix Real Soon Now...

    In the meantime, you can use Orb at www.orb.com for the same thing...

    Dana Cline - MCE MVP
     
    Dana Cline - MVP, Aug 3, 2006
    #2
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  3. Kimo

    Kimo Guest

    Thanks for the response -- I'll check out Orb -- but in the meantime will
    just use my TiVo on line scheduling service until MS fixes this. I wish they
    would have left things as they were, as the system worked perfectly before
    the "update." And the idea of a HotFix and what it might do to other apps
    scares me. Is there another forum/group that you know of that is discussing
    the specific Remote Record issues that I can peek in on?
    Mike
     
    Kimo, Aug 3, 2006
    #3
  4. Well, it's done by the MSN group, not the Media Center group, so you might
    see if there's a MSN newsgroup.

    Dana Cline - MCE MVP
     
    Dana Cline - MVP, Aug 3, 2006
    #4
  5. Kimo

    Kimo Guest

    Following up, has anyone on the EAST COAST had any success remotely
    scheduling a show through the MSN Entertainment site -- since the Remote
    Record update? It now appears that it may be a problem for those of us on
    the East Coast in particular. While we have noted that the times listed in
    both of the program guides (MSN internet and MCE2005) are correct EST times,
    I (and others) have now noted that shows that we recorded BEFORE the update,
    and that still appear in the "My Recordings" page on the MSN TV site, are now
    incorrectly listed as having been recorded at WEST COAST times. It appears
    that the new programs selected for recording at the MSN site are not being
    "found" because the time difference between east and west coast has somehow
    been lost in the new update. Has anyone else from the East Coast seen this
    problem?
     
    Kimo, Aug 4, 2006
    #5
  6. Well, I'll be d*mned! I hadn't even noticed the time zone difference, but you're correct. Even on scheduled recordings that it can read.

    Example: Grey's Anatomy runs here on Sunday at 10 PM. But the Scheduled Recordings lists it as 7 PM on 8/6. The MCE guide (and Scheduled Recordings) show it as 10 PM on 8/6.

    I have a dialog going on with MSN over this, at this time, and I'll add some screen shots to the communication chain.

    Thanks for catching this Kimo!
     
    Doug Knox MS-MVP, Aug 4, 2006
    #6
  7. Kimo

    Kimo Guest

    Doug, so it appears that this IS a systemic problem? I thought I was pretty
    much alone out here.

    I assume that by "runs HERE on Sunday" you mean that you are also located on
    the east coast?

    You also said "Even on scheduled recordings that it can read . . . ". So,
    have you been successful in getting the system to schedule ANYTHING remotely
    since the update, or are your scheduled recordings left over "season passes"
    of, say, Grey's Anatomy that were scheduled BEFORE the update and therefore
    still appear in "My Recordings"? To be on the safe side you may want to
    manually reschedule these shows from within MCE, as I got a "Failed" result
    the single time I somehow WAS able to remotely get a show in the scheduling
    cue.

    At this point, I simply can't get ANYTHING to "take" and always get the same
    error: "This show was not found. Your Media Center PC Program Guide might be
    out of date. Update your Program Guide and try again."

    Even though I'm using my remote TiVo scheduling functionality now, it really
    bugs me that Remote Record, which worked flawlessly for me, has now been
    updated and improved into inoperability.
     
    Kimo, Aug 4, 2006
    #7
  8. Hi Kimo,

    Yes, I'm on the East Coast.

    No, I haven't been able to get anything to Schedule via MSN, but if you already have recordings set on MCE, the Your Recordings page will pull them up. This is a new feature of the update. Previously it could only track what was scheduled via Remote Record. Now, as long as it can talk to your PC, it appears to pull up the current list of scheduled recordings directly from the PC.

    When you go to the Your Recordings page (link to the left of TV Listings) you may see that your PC is "offline". Refresh the page. This usually works for me.

    If you attempt to schedule a recording and it says, "Failed, will keep trying", it will still fail and never show up.

    For anyone interested, I've uploaded screenshots of the relavent pages/entries to

    www.dougknox.com/RemoteRecordUpdateBugPics.zip

    And if you actually go into C:\Program Files\Microsoft Corporation\MSN Remote Record service, you'll see some interesting files, such as WMENC.EXE, WMEncAgt.exe, DVR2WMV.DLL and others. And in the Profiles directory, you'll see RemotePlayback.prx which is a Windows Media File for Remote Playback. I suspect that in the future, you'll be able to Watch your Recorded TV remotely. This may be automatically converted and streamed on the fly, or not.......... Guess we'll have to see :)
     
    Doug Knox MS-MVP, Aug 4, 2006
    #8
  9. Kimo

    Kimo Guest

    Thanks, Doug, for the info and the explanation.
    I feel better knowing that you are on the case with MSN, and I also think
    the solution is ultimately going to be related to the time zone discepancy.
    Good luck -- I'm counting on you :)
     
    Kimo, Aug 4, 2006
    #9
  10. Here's the reply I got from MSN, regarding this, after providing the screen shots about the possible time zone discrepancy.

    ---------------------
    Thank you for writing to MSN Entertainment Technical Support.
    This is Raymond and I understand that you started having issues with MSN
    Remote Record after updating it. I know how important this service is to
    you and I apologize for any inconvenience this might have caused.

    MSN Entertainment Product Specialist Team is now working diligently to
    resolve the problem at hand. We will get back to you as soon as we are
    able to find a concrete solution for this. Thanks for bearing with us.

    You are a valuable customer to MSN and we are glad to give you
    consistent and effective service. Thank you for your patience and
    understanding on this matter.
     
    Doug Knox MS-MVP, Aug 4, 2006
    #10
  11. Kimo

    Kimo Guest

    And this is the reply specially prepared for ME. Sound familiar??:

    Thank you for writing to MSN Entertainment Technical Support.

    This is Raymond and I understand that you are still unable to record a
    program after updating your MSN Remote Record. I know how important this
    service is to you and I apologize for any inconvenience this might have
    caused.

    MSN Entertainment Product Specialist Team is working diligently to resolve
    the problem at hand. We will get back to you as soon as we are able to find a
    concrete solution for this. Thanks for bearing with us.

    You are a valuable customer to MSN and we are glad to give you consistent
    and effective service. Thank you for your patience and understanding on this
    matter.

    Sincerely,

    Raymond
    MSN Entertainment Technical Support
     
    Kimo, Aug 6, 2006
    #11
  12. Hey, it beat a list of things to do ......... :)
     
    Doug Knox MS-MVP, Aug 7, 2006
    #12
  13. Kimo

    Kimo Guest

    Not so fast there Doug!! Here's the list of (futile) steps :)
    I got this last night as a follow-up (actually got the identical response
    twice because of two similar inquiries I sent to MSN about the problem). The
    disappointing thing is this seems to be no more than a form response that has
    no chance of working -- but see what you think. See, also, for instance, the
    statement in the response that reads: "There was an update for MSN Remote
    Record that went out last Aug. 2 that should resolve this issue." Duh!!
    It's the Aug. 2 update that CAUSED all of the problems. Anyway, take a look
    at the "fix" and see what you think. I don't plan to do this, as I currently
    have zero confidence in its ability to actually solve the problem. I think
    the MSN team needs to get back to work. Have you had any luck yet?

    MSN response of August 7 follows:

    Thank you for writing to MSN Entertainment Technical Support.

    This is April and I understand that you are receiving an error that says
    "Your Media Center PC Program Guide might be out of date. Update your Program
    Guide and try again". I know how important this service is to you and I
    apologize for any inconvenience this might have caused.

    There was un update for MSN Remote Record that went out last Aug. 2 that
    should resolve this issue.

    If you are not prompted to update their Remote Record, please try removing
    and reinstalling the MSN Remote Record. The old version might be corrupted
    and it needs to be changed.

    Here are the steps:

    I. Remove MSN Remote Record.

    1. Click on the "Start" button, followed by "Run" to open the Run dialog
    window.
    2. Enter "CONTROL APPWIZ.CPL" (without the quotes) and press "Enter".
    3. From the list of programs, select "MSN Remote Record", and then click
    "Remove".
    4. You will then be prompted to remove the program, click "Yes".

    II. Optimize your Internet Explorer browser.

    1. Close all the opened browser windows.
    2. Optimize Internet Explorer.
    3. If your computer is running Microsoft Windows XP, please follow these
    steps:

    a. Click "Start", and then click "Control Panel".
    b. Click "Network and Internet Connections".
    c. Click "Internet Options".
    d. Proceed to step #4 below.

    If your computer is running Microsoft Windows 98, Windows Millennium
    Edition, or Windows 2000, follow these steps:

    a. Click "Start", click "Settings", and then click "Control Panel".
    b. Click "Internet Options".
    c. Proceed to step #4 below.

    4. On the "General†tab, click "Delete Cookies" in the Temporary Internet
    Files section.
    5. When you are prompted to confirm, click "OK".
    6. Click "Clear History".
    7. When you are prompted to confirm, click "OK".
    8. Click "Delete Files".
    9. Select the "Delete all offline content" check box, and then click "OK".
    10. Click "Settings".
    11. Adjust the “The amount of disk space to use†setting to 100 MB.
    12. Click "View Files".
    13. When the View Files window appears, press CTRL+A to select all the files
    and then press "DELETE".
    14. When you are prompted to confirm, click "Yes", and then close the window.
    15. Click "OK" to close the Settings dialog box.
    16. Click the "Security" tab.
    17. Click the "Internet" icon.
    18. Click the "Default Level" button if it is available, and then click
    "Apply". Repeat this for the "Restricted", "Trusted", and "Local Intranet"
    zones.
    19. Click the "Restricted" icon, and then click "Sites".
    20. Select one of the sites that are listed, and then click "Remove". Repeat
    this step until all sites are removed from the list. Click "Ok" when you are
    finished.
    21. Click the "Privacy" tab.
    22. Click the "Edit" button. If the sites appear under "Managed Web sites",
    click" Remove All" in the "Per Site Privacy Actions" window, and then click
    "OK".
    23. Click the "Default" button if it is available, and then click "Apply".
    24. Click the "Connections" tab.
    25. For each item that is listed under "Dial-up and Virtual Private Network"
    settings, follow these steps:

    a. Select the item (connection), and then click "Settings".
    b. Clear all the check boxes, and then click "OK".

    26. Click "LAN Settings".
    27. Clear all the check boxes, and then click "OK".
    28. Click the "Advanced" tab.
    29. Click "Restore Default", and then click "OK".
    30. Clear the "AutoComplete history: Internet Explorer".

    a. On the "Tools" menu, click "Internet Options".
    b. On the "Content" tab, click "AutoComplete" under Personal information.
    c. In the "AutoComplete Settings" dialog box, click" Clear Forms" and/or
    "Clear Passwords".
    d. When you are prompted, click "OK", and then click "OK" again to close
    the AutoComplete Settings window.
    e. Click "OK" to close the Internet Properties window.

    III. Restart your computer.

    IV. Set up your Postal Code and TV Service Provider on your Media Center
    Edition 2005 PC.

    1. On your desktop, double click the "Media Center" icon.
    2. Click "Settings" and click "TV".
    3. Under "TV", click "Guide" and choose "Set Up Guide Listings".
    4. Click "Yes" to use the Guide, and then click "Next".
    5. Click "I agree".
    6. Enter your ZIP Code or Postal Code, and then click "Next".
    7. Select TV signal provider, and then click "Next".
    8. Wait until the TV Program Guide completes the downloading process.
    9. Once done, close Media Center.

    V. Reinstall MSN Remote Record.

    1. From the Media Center Edition PC, open http://tv.msn.com using Internet
    Explorer, and then click the TV show to be recorded.
    2. Program Details page appears. Click "Record This Show" or "Record Series".
    3. Introduction Page appears. Click "Learn more about Windows XP Media
    Center Edition".

    Note: To install at a later date, click "Set-up Reminder" to have a
    reminder e-mail sent.

    4. Click "I accept", and then "Continue".
    5. If a firewall is enabled, you will receive a notification to confirm the
    installation. Click "Yes", and the "Yes" again to continue.
    6. Click "Run" to run Remote Record.
    7. Setup Wizard dialog box appears. Click "Next".
    8. Click "I Agree", and then click "Next".
    9. Select "Yes, this is my ZIP or postal code" to confirm ZIP Code or Postal
    Code.

    Note: If this is not the correct ZIP Code or Postal Code, make correction
    in Media Center settings.

    10. Select "Yes, this is my provider" to verify TV signal provider.
    11. Success page appears. Click "Finish" to complete registration or Learn
    more about Remote Record to visit the FAQ page.

    Now, try to complete the registration.

    I. From the Media Center Edition PC, click "Start", and then select "All
    Programs".
    II. Select "MSN Remote Record", and then "MSN Remote Record Service
    Registration".
    III. Click "Sign In".
    IV. Sign in using Microsoft Passport Network credentials.
    V. Select "Yes, this is my ZIP or postal code" to confirm ZIP Code or Postal
    Code.

    Note: If this is not the correct ZIP Code or Postal Code, make correction in
    Media Center settings.

    VI. Select "Yes, this is my provider" to verify TV signal provider.

    VII. Success page appears. Click "Finish" to complete registration or Learn
    more about Remote Record to visit the FAQ page at this link:

    http://tv.msn.com/help/tv/rrfaq

    You are a valuable customer to MSN and we are glad to give you consistent
    and effective service.

    Thank you for using MSN Entertainment.

    Sincerely,

    April
    MSN Entertainment Technical Support
     
    Kimo, Aug 7, 2006
    #13
  14. You're right, it won't. I did everything but clearing autocomplete.
     
    Doug Knox MS-MVP, Aug 7, 2006
    #14
  15. Kimo

    Kimo Guest

    Doug:
    Your post in another thread indicated that you tried to trick the system
    into thinking you were actually on Pacific time. I assume that this would
    work only for the major networks, and not the majority of the cable channels?
    Did you have any success? Have you heard anything from MSN yet? As far as
    I know, they haven't even acknowledged yet that there are serious problems
    with the August 2 "update".
     
    Kimo, Aug 7, 2006
    #15
  16. I did trick the system, but only buy lying to it. I chose 98052 (Redmond, of course) as my MCE Guide ZIP and on MSN's TV Listings. Then set the PC to Pacfic Time. I was able to succesfully set a show to record, and then Remote Record decided to take a vacation. I finally gave up on it and went back to my usual settings. How well this would work with the major networks, I don't know. The MCE PC is in too heavy use to leave in that state for long.
     
    Doug Knox MS-MVP, Aug 7, 2006
    #16
  17. Kimo

    Kimo Guest

    Well . . . today (Thursday Aug 10 at 9:30 am EST) something SEEMS to be going
    on with the system -- though it is STILL not working.
    Whereas, since the update, shows were appearing in "My Recordings" with
    incorrect times, NOW the connection from the MSN site is very slow, the shows
    are not appearing at all, and instead of saying "Show not found ..." when a
    recording request is sent, the system is directing users to "Try again later".
    Anyone else seeing this? I HOPE it is an indication of the commencement of
    badly needed repairs.
     
    Kimo, Aug 10, 2006
    #17
  18. Kimo

    Kimo Guest

    And today . . . Tuesday 8/16 . . . we seem to be back where we were
    immediately after the update. I can connect and pass the connectivity test,
    "My recordings" show up -- but are still time shifted to the West coast, and
    attempts to record DO go through, but once again show that my guide needs to
    be updated. So ... still not working, but SOME movement at least.
    Anyone else?
    Mike
     
    Kimo, Aug 16, 2006
    #18
  19. Kimo

    Kimo Guest

    And now playing with the system a little more, I noticed that a show on the
    Food Channel called "Paula's Home Cooking" was airing at 1pm EST and ALSO at
    4pm EST (which, of course, would be 1pm Pacific time). So, I requested a
    remote recording of the 1 pm EST airing and, sure enough, because the system
    was able to find the 4pm showing, it recorded!!
    This is proof that the system is looking for West coast times.
    Mike
     
    Kimo, Aug 16, 2006
    #19
  20. Kimo

    harrynicol Guest

    All I can add is I added remote recording on my Vista MCE system this evening
    and the only thing I cannot get to work is the remote recording. I get a
    message saying failed, but system will keep trying. The "TEST" for setup
    works fine, says all is good. I can see all my current recordings and ones
    shecduled to record (done locally on the PC or XBOX 360extender) but cannot
    post a record request from the TV listings. I live on the East Coast and the
    listings / timing look OK here in NC. I saw a few times "we are having
    technical difficulties" being posted when I attempted, but htat might be a
    red herring. WOuld be nice to have this working before I go to AUstralia, I
    was relying on this to work.
     
    harrynicol, Aug 17, 2006
    #20
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