Can't run IE7 after installing KB931768 hotfix

Discussion in 'Internet Explorer' started by EgorZ, May 8, 2007.

  1. EgorZ

    EgorZ Guest

    After installing KB931768 hotfix for IE7 on WinXP SP2 Internet Explorer can't
    load.
    It tries to save а "navcancl" file (it looks like "navigation canceled.htm")
    and is closed.
     
    EgorZ, May 8, 2007
    #1
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  2. EgorZ

    PA Bear Guest

    Does this behavior persist if you start IE7 in No Add-ons mode? To start
    IE7 in No Add-ons mode:

    1. Right-click on the blue IE desktop icon and select Start without Add-ons;

    2. Start > (All) Programs > Accessories > System Tools > Internet Explorer
    (No add-ons).

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    Does the problem persist if you Reset IE7 Settings (RIES)?
    http://support.microsoft.com/kb/923737
     
    PA Bear, May 8, 2007
    #2
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  3. EgorZ

    EgorZ Guest

    It was first thing I've tried - to run IE with "-extoff" switch - the same
    result :(.
     
    EgorZ, May 9, 2007
    #3
  4. EgorZ

    EgorZ Guest

    I've tried:
    1. IE with -extoff switch
    2. To Reset IE Settings
    3. Manually disable all of addons (including WU, OU, MU and WGA libraries)
    The problem still here.
    The only one solution solves it - uninstalling KB931768 - after that IE
    works perfectly. All of the previous QFEs for IE7 were installed with no
    problems.
     
    EgorZ, May 9, 2007
    #4
  5. EgorZ

    PA Bear Guest

    To keep track of things, it helps immensely if you include all of previous
    message(s) in your replies to the newsgroup. Thank you.

    You may in fact have a horked install of IE7. I suggest that you...

    1. Uninstall IE7 (which automatically returns you to IE6) per
    http://www.ie-vista.com/kbase2.html

    2. Uninstall all toolbars

    3. Reinstall IE7 per http://www.ie-vista.com/known_issues.html#pre-install,
    and using http://www.microsoft.com/windows/ie/default.mspx as the
    installation source, not Automatic/Windows Update.

    4. Check-in at Windows Update to install any critical updates (e.g., 931768)
    you may need now/again.

    Also see:

    IEBlog : IE7 (Un)Installation and Anti-Malware Applications
    http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
     
    PA Bear, May 9, 2007
    #5
  6. EgorZ

    EgorZ Guest

    Thanks Mick :)
    However I've never used Phishing Filter (it slows web-surfing) and always
    (at least last ten years) I'm using about_blank homepage, but I was having
    "navcancl" problem also!
    Furthermore - I think it not depends on Phishing Filter settings.
    I've tried all methods listed above - there are no results :)
    I have solved "this one" in "this way" (of course it's not best idea, but it
    works ;)):
    1. I've created New User with Admin rights and checked IE with KB931768
    installed - it was perfectly working at any Phishing Filter settings!
    2. I've exported from registry 2 branches:
    "HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer"
    "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
    Settings"
    and, preliminary having removed similar branches under my own Login, I have
    imported them in my registry.
    And ... NO RESULTS!!! - it not depends on the settings in these branches!
    3. OK. I've exported completely "HKEY_CURRENT_USER" branch from the working
    Login - and Now ... IE7 works perfectly!!!
    Of course, during an import I was having an error system message (not all
    settings can be imported) and some of the Desktop and Explorer settings
    became to the default - despite of it I'm happy ;)
     
    EgorZ, May 11, 2007
    #6
  7. -----BEGIN PGP SIGNED MESSAGE-----
    Hash: SHA512

    I solved the problem by removing the update. I will keep that update
    off my computers until MS releases a fix for the problem and MVPs stop
    trying to blame the problem on everything but the update, itself.

    - --
    Iron Feliks
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    Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org

    iD8DBQFGQ9MzIEgejQPpTu4RCgWmAJ9eNnnnDi/Pbr5T6RJrICxrZgeCjQCeIoFd
    8eZ1PDPQ/U4uuQldzNjRsAo=
    =Zpl1
    -----END PGP SIGNATURE-----
     
    Feliks Dzerzhinsky, May 11, 2007
    #7
  8. EgorZ

    EgorZ Guest

    It was a very simple, but not right solution ;)

     
    EgorZ, May 11, 2007
    #8
  9. EgorZ

    tony Guest

    I've solved this problem by restoring the temporary internet files folder the
    default folder. I changed the TIF folder for some reasons, but now I have to
    chage it back to solve this problem. The default folder in Vista should be
    like:
    C:\Users\%YOUR_USER_NAME%\AppData\Local\Microsoft\Windows\Temporary Internet
    Files
     
    tony, May 11, 2007
    #9
  10. -----BEGIN PGP SIGNED MESSAGE-----
    Hash: SHA512
    As I said in another thread, that is a workaround, not a solution. The
    only real solution will be for MS to fix the update.

    I think they missed this because their menatality would never consider
    that anyone would want to store temporary internet files in a location
    that didn't follow the "party line". Of course, that makes one wonder
    why they gave folks the option to do so.


    - --
    Iron Feliks
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    pkQ9JDEt3erDgqCxG+d7vqg=
    =BHoT
    -----END PGP SIGNATURE-----
     
    Feliks Dzerzhinsky, May 11, 2007
    #10
  11. EgorZ

    Leonard Grey Guest

    Feliks:

    Work-arounds are common in engineering.
     
    Leonard Grey, May 11, 2007
    #11
  12. EgorZ

    PA Bear Guest

    [Posted & mailed; X-post to Windows Update newsgroup]

    Why did (any of) you change TIF's default location in the first place?

    Did (all of) you change the default to a drive other than the one on which
    Windows is installed (typically C:\Windows)?
     
    PA Bear, May 11, 2007
    #12
  13. EgorZ

    tedmc Guest

    tedmc I a relative newbie, how do you delete a specific upgrade. turning off
    the phishing filter worked for me at least temporarily.
     
    tedmc, May 11, 2007
    #13
  14. EgorZ

    tedmc Guest

    how do you delete a specific update? my skills aren't strong
     
    tedmc, May 11, 2007
    #14
  15. EgorZ

    Julian Guest

    It depends on your OS... XP or Vista.

    With Vista...

    Control Panel > Programs and Features > Installed Updates
     
    Julian, May 11, 2007
    #15
  16. EgorZ

    AlanB Guest

    I changed the default location of the TIF to another drive and I have the
    navcancl error. I did this because I want to make backups but exclude the
    contents of the TIF folder.

     
    AlanB, May 12, 2007
    #16
  17. EgorZ

    jsnell Guest

    I'm another victim of the KB931768 Windows update "navcancl" bug. I'
    running Vista Home Premium, and I had changed the location of th
    Temporary Internet Files folder for the same reason that AlanB stated
    namely to prevent it from being backed up automatically. This is onl
    one of several legitimate reasons I can imagine for people to use th
    "Move Folder..." feature. The fact that this feature is available mean
    that any code change that interacts with it must take it into account
    and pass testing to prove that it does

    I'm about to change it back to the default location, install th
    update, and see whether that solves the problem. However, this is onl
    a workaround; the only proper solution will be for Microsoft to releas
    another update that fixes this bug

    After a lengthy conversation with HP tech support and two shorte
    conversations with Microsoft tech support, and searching at length o
    the Internet, I have not yet found any official acknowledgment of thi
    issue from Microsoft, let alone a statement that a fix is being worke
    on. At the very least the KB article should be updated to state tha
    Microsoft is aware of the issue
     
    jsnell, May 12, 2007
    #17
  18. EgorZ

    PA Bear Guest

    Having changed the location of your TIF folder (using the Move Folder)
    button should not have caused this problem IMHO.

    That being said, change it back to the default (typically C:\Documents and
    Settings\[Username]\Local Settings\Temporary Internet Files) before
    attempting to install 931768 again.
     
    PA Bear, May 13, 2007
    #18
  19. EgorZ

    dugup46 Guest

    I am having the same issue, but on a much larger scale. Here's m
    story, but I don't know if anyone will have a solution for this or not
    Here we go

    I installed the KB931768 update on my home laptop and lost a connectio
    with IE7. **Note** I am still able to connect to the Internet, d
    tracerts, connect to AIM, etc. ** The quick fix I thought of, wa
    uninstalling the update - which worked. I have autoupdates turned o
    (I know, I shouldnt) - and the file redownloaded. At this point I wa
    just frustrated all together and uninstalled IE7 to roll back to IE6 (
    like IE6 more anyway) - but even IE6 had no connection. So I went bac
    through and uninstalled the update - BUT it didn't fix it this time

    I have repaired the winsock, ipconfig release/renew, created a ne
    account (doesnt work on the other account), installed Firefox, trie
    connecting using an IP address, tried to roll back to a previous dat
    (all attempts failed). I have NO clue what to do now. All I know i
    that I have no Internet browser and its VERY frustrating. I figured
    would google around and I found this post; I'm contacting Microsof
    tomorrow reguardless

    If anybody has any suggestions as to what I can do, please post
    reply. Thanks a lot for your time

    Frank
     
    dugup46, May 14, 2007
    #19
  20. EgorZ

    PA Bear Guest

    Windows version?

    Does IE open but not connect or does IE open and then crash with an error
    message? If the latter, post the error message.
     
    PA Bear, May 14, 2007
    #20
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