Can't run IE7 after installing KB931768 hotfix

Discussion in 'Internet Explorer' started by EgorZ, May 8, 2007.

  1. EgorZ

    dugup46 Guest

    Actually I'm on Windows XP Media Center, and IE would open but no
    connect. I called Microsoft today explained I wasn't paying a cent
    and I wanted to talk to a supervisor. I eventually was transfered to
    tech there and we troubleshooted for about 30 minutes

    After running the computer in safe mode (with the hotfix) I was able t
    connect. So that in return let us know it was a compatibility issu
    with some third party software. Went through and uninstalled Norto
    Internet Security - and what do you know. I have connection back wit
    the browser

    As of right now, however, I do not have an anti-virus on the compute
    and can not reinstall until tonight when I get home - but I will fo
    sure keep everybody on these boards, looking at this message, updated

    Can I verify that these problems with the Internet are limited t
    machines with Norton products installed? - Thanks
    dugup46, May 14, 2007
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  2. EgorZ

    PA Bear Guest

    To keep track of things, it helps immensely if you include all of previous
    message(s) in your replies to the newsgroup. Thank you.

    Were all NIS components disabled prior to the original install of IE7?

    Required reading IMHO before installing IE7:

    Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!

    [And I strongly recommend using as the installation source,
    not Automatic/Windows Update.]

    IEBlog : IE7 Installation and Anti-Malware Applications
    PA Bear, May 14, 2007
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  3. EgorZ

    tedmc Guest

    tedmc, May 14, 2007
  4. EgorZ

    Julian Guest

    Just recently someone else had the same issue on XP...

    "I have worked out how to find the update, box
    at the top of Add\Remove programs needs to be ticked and hey presto the
    updates appear"

    Add/remove programs is on the XP control panel.
    Julian, May 14, 2007
  5. EgorZ

    dugup46 Guest

    I have not gone through the steps listed on that website, but I assur
    you from now on I will. I always download updates from the Microsof
    site directly. Just to be clear - these problems did not occur whil
    downloading IE7. This problem occured when downloading the IE6 & IE
    security update patch KB931768. Only after uninstalling Norto
    Internet Security was I able to gain access to the Internet through AN
    web browser

    Thanks for your help thus far
    dugup46, May 15, 2007
  6. EgorZ

    PA Bear Guest

    I understand the issues first surfaced after install 931768. Still, please
    answer my question:

    It's pretty obvious from your posts that NIS was the cause the problem,
    whether just in general (after installing 931768) or because all NIS
    components were running when you installed 931768 and/or IE7 itself.
    ~PA Bear
    PA Bear, May 15, 2007
  7. EgorZ

    PA Bear Guest

    PA Bear, May 16, 2007
  8. EgorZ

    jsnell Guest

    I'm glad Microsoft posted KB937409 and the reference to it in KB931768
    I'm not glad that it took Microsoft over a week to respond to thi
    issue. KB937409 describes 2 workarounds, but the 1st one defeats th
    purpose of IE's "Move Folder" feature, and the 2nd one either isn'
    doable on some versions of Vista or is missing a key piece of inf
    (getting the Security tab in the folder Properties dialog). Also th
    article says to use these workarounds at the user's risk. So Microsof
    still needs to release another update that fixes the bug in MS07-02

    Workaround Method 1 (move the TIF folder back to its default location
    worked, but it's highly unsatisfactory for users who moved the TI
    folder for a good reason, such as wanting to prevent it from bein
    backed up automatically

    Workaround Method 2 (grant permissions to the TIF folder) I couldn'
    even complete, because step 6 refers to the Security tab of th
    Properties dialog for the TIF folder, but on my computer running Vist
    Home Premium no Security tab is displayed, only the General tab. (Not
    that between steps 4 and 5 there are two items missing, namely selec
    the TIF folder, and then if it's not displayed, go to Tools > Folde
    Options > View tab and select Show hidden files and folders. Perhap
    there's another setting somewhere that displays the Security tab in th
    Properties dialog for a folder, but I couldn't find it. Plainl
    Microsoft failed to test the instructions adequately before postin
    them, just as they failed to test the update adequately befor
    releasing it.
    jsnell, May 17, 2007
  9. EgorZ

    PA Bear Guest

    Others have found that if you move TIF to *any* other location, the problem
    is corrected.

    Some have posited that the location of the TIF folder is a red herring, and
    that the real issue is Permissions and/or a corrupted (for whatever reason)
    AntiPhishing folder (which is why disabling AntiPhishing also fixes the

    I suspect that not every IE7 user who'd moved their TIF folder was bitten
    when they installed 931768. Without a "body count", we'll never know for
    PA Bear, May 17, 2007
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