Can't send email but can recieve them

Discussion in 'Windows Live Mail' started by tagfreeze, Jan 21, 2010.

  1. tagfreeze

    tagfreeze Guest

    I have downloaded Windows Live onto my windows 7. I added my home email
    account myself with all correct information about incoming and outgoing
    server. I can recieve email but can't send. I contacted my internet service
    provided to make sure I have everything correct (he went through the steps
    with me) and still cannot send mail. Here is the error I am getting:
    Your server has unexpectedly terminated the connection. Possible causes for
    this include server problems, network problems, or a long period of
    inactivity.

    Subject 'test'
    Server: 'smtp.setel.com'
    Windows Live Mail Error ID: 0x800CCC0F
    Protocol: SMTP
    Port: 25
    Secure(SSL): No

    I have deleted the email account and tried to start over, clicked on the
    option for secure authenticity and still get the same error. My internet
    provider is calling later with a more "genius" to assist me. I also sent
    help to Windows live and hopefully they will respond and figured might as
    well send one here too. Any help would be greatly appreciated. Thanks
    Also, I'm trying to add another email account too but going to wait till I
    can get this resolved.
     
    tagfreeze, Jan 21, 2010
    #1
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  2. tagfreeze

    Bruce Hagen Guest

    Nothing on Google to confirm the port setting or SSL. So, assuming all is
    correct, the most likely culprit is e-mail scanning. It should never be
    installed, let alone enabled in any MS e-mail program.

    Turn off e-mail scanning in your anti-virus program. It is a redundant
    layer of protection that eats up CPUs, slows down sending and receiving,
    and causes a multitude of problems such as time-outs, account setting
    changes and has even been responsible for loss of messages. Your
    up-to-date A/V program will continue to protect you sufficiently. For
    more, see:
    http://www.oehelp.com/OETips.aspx#3

    Why you don't need your anti-virus to scan your email
    http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

    Note that for some AV programs, it may be necessary to uninstall the
    program and reinstall in Custom Mode and uncheck e-mail scanning when the
    option arises.
     
    Bruce Hagen, Jan 21, 2010
    #2
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  3. tagfreeze

    ...winston Guest

    Try changing Port 25 to Port 587 though your symptoms/error are more indicative of interference from another application
    e.g. If AV software is present, disable email scanning.
     
    ...winston, Jan 21, 2010
    #3
  4. tagfreeze

    tagfreeze Guest

    Ok, first thing I did was to turn off my Norton AV outgoing email
    scanning---same error popped up. Then I completly turned off all email
    scanning with Norton and still same error.
    Next thing I did was to change the port 25 to 587 and this is the new error:
    The message could not be sent. The authentication setting might not be
    correct for your outgoing e-mail [SMTP] server. For help solving this
    problem, go to Help, search for "Troubleshoot Windows Live Mail", and read
    the "I'm having problems sending e-mail" section. If you need help
    determining the proper server settings, please contact your e-mail service
    provider.

    The rejected e-mail address was ''.

    Subject 'test'
    Server Error: 553
    Server Response: 553 sorry, that domain isn't in my list of allowed
    rcpthosts (#5.5.3 - chkuser)
    Server: 'smtp.setel.com'
    Windows Live Mail Error ID: 0x800CCC79
    Protocol: SMTP
    Port: 587
    Secure(SSL): No

    Anymore suggestions? I even completly turned off Norton and still doesn't
    work. Should I uninstall Windows Live and start over? Thanks
     
    tagfreeze, Jan 21, 2010
    #4
  5. tagfreeze

    Ron Sommer Guest

    Are you trying to send using your home account while connected with your
    work account?
     
    Ron Sommer, Jan 21, 2010
    #5
  6. tagfreeze

    slk759 Guest

    Turn off SPA (uncheck the box) at Tools - Accounts - Properties - Servers
    tab - section called "Outgoing Mail Server".


     
    slk759, Jan 21, 2010
    #6
  7. Make sure you have send authentication enabled.
    Go to Tools, Accounts, select that account, Properties, Servers.
    Enable the "My server requires authentication" option.

    --
    Gary VanderMolen, Microsoft MVP (Mail)
    http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


     
    Gary VanderMolen \(MVP\), Jan 21, 2010
    #7
  8. tagfreeze

    ...winston Guest

    Your error message indicates a problem with authentication for the outbound server.
    Something else is in play exclusive of port 25/587 with SSL disabled

    Gary suggested to ensure you have Authentication enabled for your account
    - do you ?

    Ron asked a good question(are you sending from one account while connected to another ?)
    - I.e. your setel.com server rejected the bellsouth.net domain

    Did this account ever work on this pc using the same settings and connected to the same isp ?

    --
    ...winston
    ms-mvp mail

     
    ...winston, Jan 21, 2010
    #8
  9. I cannot send out email, I receive emails,
    but the simple sending of an email has become frustrating
    and tedious. I had my outlook express for 6 years,
    lived in NYC and moved to upstate, so when I put
    nyc.rr.com it won't take it.
    called Gateway, woman couldn't understand me and I couldn't understand them- spent 60 dollars
    Called Time warner Cable- had no idea gave me a new
    rr.com but it didn't work for me, and I received a woman with the same name emails cute huh, especially since
    she was a hairdresser and everyone was Booking appts.
    online.
    Can anyone out there help- Nanny04



    tagfreeze wrote:

    Can't send email but can recieve them
    20-Jan-10

    I have downloaded Windows Live onto my windows 7. I added my home emai
    account myself with all correct information about incoming and outgoin
    server. I can recieve email but cannot send. I contacted my internet servic
    provided to make sure I have everything correct (he went through the step
    with me) and still cannot send mail. Here is the error I am getting
    Your server has unexpectedly terminated the connection. Possible causes fo
    this include server problems, network problems, or a long period o
    inactivity

    Subject 'test
    Server: 'smtp.setel.com
    Windows Live Mail Error ID: 0x800CCC0
    Protocol: SMT
    Port: 2
    Secure(SSL): N

    I have deleted the email account and tried to start over, clicked on th
    option for secure authenticity and still get the same error. My interne
    provider is calling later with a more "genius" to assist me. I also sen
    help to Windows live and hopefully they will respond and figured might a
    well send one here too. Any help would be greatly appreciated. Thank
    Also, I am trying to add another email account too but going to wait till
    can get this resolved.

    Previous Posts In This Thread:


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    Lorraine Higgins, Jan 21, 2010
    #9
  10. tagfreeze

    Ron Sommer Guest

    You have to get back on the phone with Time warner Cable.
    You will have to get a new email address. The part after the @ will
    definitely be different than nyc.rr.com.
    The part before the @ may have to change if someone already is using it.
     
    Ron Sommer, Jan 21, 2010
    #10
  11. Do you get an error message when you try to send or receive? If so,
    right-click on your error message, copy, then paste it into a reply here.
    We can't do much troubleshooting without the complete error message.

    --
    Gary VanderMolen, Microsoft MVP (Mail)
    http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


    in message news:...
     
    Gary VanderMolen \(MVP\), Jan 21, 2010
    #11
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