cant send email, i get an error message

Discussion in 'Windows Vista Mail' started by telessor, Jan 13, 2008.

  1. telessor

    telessor Guest

    Message number 1 could not be retrieved. Account: 'pop.att.yahoo.com',
    Server: 'pop.att.yahoo.com', Protocol: POP3, Server Response: '-ERR problem
    retrieving message.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90,
    Error Number: 0x800420CD

    this error just started about 2 days ago. my other accounts email works fine..
    any suggestions
     
    telessor, Jan 13, 2008
    #1
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  2. In your browser go to http://mail.yahoo.com. Log in with your AT&T
    credentials. Delete the oldest message you see there, and any
    others that look suspicious or unwanted. Then try WM again.
     
    Gary VanderMolen, Jan 13, 2008
    #2
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  3. telessor

    Guest Guest

    Are you able to log in using webmail and delete the oldest message that
    comes up unread? Does that help?

    Here's some places to look for help:

    http://helpme.att.net/article.php?item=10918

    http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/pop-35.html

    http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/pop-08.html
     
    Guest, Jan 13, 2008
    #3
  4. telessor

    telessor Guest

    thank you that worked, but it still wont send emails..the email shows in my
    sent box but the receiver doesnt get it...
     
    telessor, Jan 13, 2008
    #4
  5. telessor

    telessor Guest

    do you have an answer to the email wont send to the recipient...
     
    telessor, Jan 14, 2008
    #5
  6. telessor

    Guest Guest

    You may also have to delete the oldest message in the Outbox.

    If it won't delete, download and install this fix, with Windows Mail
    not running:

    http://support.microsoft.com/default.aspx/kb/941090

    Although it's labelled as for mail stuck in the Outbox, it also works in
    other folders. If you don't know whether to use the 32-bit version or
    the 64-bit version, try the 32-bit version first. Certain common antivirus
    programs, such as most of those from Norton or McAfee, or a recent
    one from Trend, tend to cause various problems in Windows Mail,
    although seldom immediately, so if you have such a program,
    remember where to find the fix - you are likely to need it again.
     
    Guest, Jan 14, 2008
    #6
  7. telessor

    telessor Guest

    There not stuck in the outbox,the mail shows up in the sent box, but the
    recipient doesnt receeve it..
     
    telessor, Jan 14, 2008
    #7
  8. telessor

    Guest Guest

    That often means a problem further out on the connection than on your
    computer, maybe even on the recipient's computer. If you send a message
    using webmail, does it get through? If you send mail to one of your
    other accounts, does it get through?

    Do you still get an error message when trying to send mail? If so,
    is it the same error message?
     
    Guest, Jan 14, 2008
    #8
  9. telessor

    telessor Guest

    no other error message.. my webmail works .. i try to send an email to myself
    and i dont receive it. and i send it to my wifes mail on this computer and
    she doesnt get it!!
     
    telessor, Jan 14, 2008
    #9
  10. Good to hear your receiving is working now.

    Sending failure without an error message, and without getting stuck
    in the outbox, is usually caused by an incompatible antivirus program.
    Windows Mail is not compatible with most McAfee and Norton
    security programs. Those will need to be uninstalled, NOT just disabled.
    I suggest that you do a temporary uninstall of your antivirus.
    You can always reinstall it if there is no improvement.

    If there is improvement, download and install a more
    compatible antivirus like:

    AVG free edition:
    http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
    or
    Avast free edition:
    http://www.avast.com/eng/download-avast-home.html

    With either of those, during the install phase you must select custom
    install, and then deselect the email scanning option.
     
    Gary VanderMolen, Jan 14, 2008
    #10
  11. telessor

    telessor Guest

    my mistake, my wifes doesnt work either, her mail goes to the sent box, and
    the receiver doesnt get the mail
     
    telessor, Jan 14, 2008
    #11

  12. Email scanning should be turned off in any anti-virus. Also exclude EML
    files from the scan. It provides no
    protection not provided by the regular resident protection.
    Besides that, McAfee and Norton are not compatible with Windows Mail and
    Outlook Express and should be uninstalled. The latest version of Trend's
    anti-virus seems to be causing problems too.
     
    Frank Saunders MS-MVP IE,OE/WM, Jan 14, 2008
    #12
  13. telessor

    telessor Guest

    now today, it shows i received email but i the mail is not in my inbox, and I
    still cannot send email, it goes to my sent box but it does not make it to
    the receiver!!
     
    telessor, Jan 14, 2008
    #13
  14. telessor

    Dave Guest

    Dave, Jan 14, 2008
    #14
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