can't send emails using my optimum account

Discussion in 'Windows Vista Mail' started by Julie, Jan 11, 2009.

  1. Julie

    Julie Guest

    i don't know what happened... everything was working fine, but now I can't
    send emails. When I open windows mail i get "one or more messages in your
    Outbox do not have a valid account specified. Would you like to use your
    default account to send these messages?"

    I hit yes & nothing happens... So now I hit send/receive and the error
    message says your SMTP server has not responded in 60 seconds. Would you like
    to wait another 60 seconds for the server to respond?
    Account: mail.optonline.net
    Server: mail.optonline.net

    So i hit stop & I get this message:

    Subject 'TEST', Account: 'mail.optonline.net', Server: 'mail.optonline.net',
    Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC19

    Someone please help me!?!
     
    Julie, Jan 11, 2009
    #1
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  2. That type of problem is usually caused by interference from a non-
    compatible antivirus program. Which antivirus are you running?
    As a minimum, email scanning in the antivirus must be turned off,
    although that may not be sufficient to eliminate all bad effects.
    In a worst case scenario, your antivirus may need to be uninstalled.

    Email scanning in any antivirus must be disabled, for reasons
    explained here:
    http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

    If no improvement after disabling email scanning, consider upgrading
    to Windows Live Mail, because it is less prone to suffering bad effects
    from overly intrusive antivirus programs:
    http://download.live.com/wlmail
     
    Gary VanderMolen, Jan 11, 2009
    #2
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  3. Julie

    Julie Guest

    I'm going to try that. Thanks for your help. But why would my antivirus
    suddenly interfere? I haven't changed anything...
     
    Julie, Jan 11, 2009
    #3
  4. Antivirus problems can develop over time, and are often triggered
    by an automatic update to the program.
     
    Gary VanderMolen, Jan 11, 2009
    #4
  5.  
    JOHNWBRADYYORKY, May 17, 2009
    #5
  6. Julie

    Cheri Guest

    I am using windows live from vista and all the sudden have the same message.
    When I select to send from default account so far it lets me and message is
    sent. I have gotten the do you want to wait another 60 seconds again before
    and have called about it and noone seems to be able to help. What I do is
    close mail down and wait a few min and restart it. I haven't deleted it yet
    but thats my next move since noone seems to know how to fix it. Calling
    microsoft was no help in the least.
     
    Cheri, Jun 11, 2009
    #6
  7. It isn't clear what you mean by "windows live". Windows Live is the group
    name for a whole suite of programs, see
    http://download.live.com

    Please give us the exact name of your email program so we can help you better.

    If your mail program is named Windows Mail, do this:
    When you get the "do you want to wait" popup, click No or Cancel.
    This should bring up an error message. Right-click on your error message,
    copy, then paste it into a reply here.
    We can't do much troubleshooting without the complete error message.
     
    Gary VanderMolen, Jun 11, 2009
    #7
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