can't send emails using my optimum account

Discussion in 'Windows Vista Mail' started by Julie, Jan 11, 2009.

  1. Julie

    Julie Guest

    i don't know what happened... everything was working fine, but now I can't
    send emails. When I open windows mail i get "one or more messages in your
    Outbox do not have a valid account specified. Would you like to use your
    default account to send these messages?"

    I hit yes & nothing happens... So now I hit send/receive and the error
    message says your SMTP server has not responded in 60 seconds. Would you like
    to wait another 60 seconds for the server to respond?

    So i hit stop & I get this message:

    Subject 'TEST', Account: '', Server: '',
    Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC19

    Someone please help me!?!
    Julie, Jan 11, 2009
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  2. That type of problem is usually caused by interference from a non-
    compatible antivirus program. Which antivirus are you running?
    As a minimum, email scanning in the antivirus must be turned off,
    although that may not be sufficient to eliminate all bad effects.
    In a worst case scenario, your antivirus may need to be uninstalled.

    Email scanning in any antivirus must be disabled, for reasons
    explained here:

    If no improvement after disabling email scanning, consider upgrading
    to Windows Live Mail, because it is less prone to suffering bad effects
    from overly intrusive antivirus programs:
    Gary VanderMolen, Jan 11, 2009
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  3. Julie

    Julie Guest

    I'm going to try that. Thanks for your help. But why would my antivirus
    suddenly interfere? I haven't changed anything...
    Julie, Jan 11, 2009
  4. Antivirus problems can develop over time, and are often triggered
    by an automatic update to the program.
    Gary VanderMolen, Jan 11, 2009
    JOHNWBRADYYORKY, May 17, 2009
  6. Julie

    Cheri Guest

    I am using windows live from vista and all the sudden have the same message.
    When I select to send from default account so far it lets me and message is
    sent. I have gotten the do you want to wait another 60 seconds again before
    and have called about it and noone seems to be able to help. What I do is
    close mail down and wait a few min and restart it. I haven't deleted it yet
    but thats my next move since noone seems to know how to fix it. Calling
    microsoft was no help in the least.
    Cheri, Jun 11, 2009
  7. It isn't clear what you mean by "windows live". Windows Live is the group
    name for a whole suite of programs, see

    Please give us the exact name of your email program so we can help you better.

    If your mail program is named Windows Mail, do this:
    When you get the "do you want to wait" popup, click No or Cancel.
    This should bring up an error message. Right-click on your error message,
    copy, then paste it into a reply here.
    We can't do much troubleshooting without the complete error message.
    Gary VanderMolen, Jun 11, 2009
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