cant send mail? got this error message..

Discussion in 'Windows Vista Mail' started by Zoe, Nov 19, 2008.

  1. Zoe

    Zoe Guest

    The message could not be sent. The authentication setting might not be
    correct for your outgoing e-mail [SMTP] server. For help solving this
    problem, go to Help, search for "Troubleshoot Windows Mail", and read the
    "I'm having problems sending e-mail" section. If you need help determining
    the proper server settings, please contact your e-mail service provider.

    The rejected e-mail address was ''. Subject 'xxx', Account:
    'Sky', Server: 'smtp.tools.sky.com', Protocol: SMTP, Server Response: '530
    5.7.0 Must issue a STARTTLS command first. 4sm18045agc.32', Port: 25,
    Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78
     
    Zoe, Nov 19, 2008
    #1
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  2. Gary VanderMolen, Nov 19, 2008
    #2
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  3. Zoe

    Zoe Guest

    changed to 465 - still got this message -
    An unknown error has occurred. Subject 'xxx', Account: 'Sky', Server:
    'smtp.tools.sky.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Error
    Number: 0x800CCC0B

     
    Zoe, Nov 20, 2008
    #3
  4. "Unknown error" is usually caused by interference from a non-
    compatible antivirus program. Which antivirus are you running?
    As a minimum, email scanning in the antivirus must be turned off,
    although that may not be sufficient to eliminate all bad effects.
    In a worst case scenario, your antivirus may need to be uninstalled.

    One thing you should try as a possible quick fix is to delete that
    corrupted mail account, restart Windows Mail, then recreate that
    account.

    If no improvement, consider upgrading to Windows Live Mail,
    because it is less prone to suffering bad effects from overly
    intrusive antivirus programs: http://get.live.com/wlmail/overview

    Email scanning in any antivirus must be disabled, for reasons
    explained here:
    http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

    --
    Gary VanderMolen, MS-MVP (Mail)


     
    Gary VanderMolen, Nov 20, 2008
    #4
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