Can't Switch Outlook Express Identities After Installing IE7

Discussion in 'Internet Explorer' started by David Larsen, Nov 26, 2006.

  1. David Larsen

    David Larsen Guest

    I encountered a problem trying to switch identities in OE6, I do the switch,
    OE goes away, but fails to restart with the new identity. I found that the OE
    process is apparently continuing to run and seems to be preventing the switch
    from happening. If I kill the process and then start OE, the switch completes.

    So I have a workaround, but there has to be a way to fix this. I did try
    reinstalling IE7, but the problem remains. Any ideas?
     
    David Larsen, Nov 26, 2006
    #1
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  2. David Larsen

    PA Bear Guest

    Is the machine fully up-to-date at Windows Update, David?

    One or more of your current identities may be damaged, especially if one is
    the default Main Identity. Try one or more of your accounts in a new Named
    Identity (File > Identities > Add new identity). Assuming all is well, (1)
    compact all folders in the old identity, (2) import messages from the old
    identity into the new one, and then (3) delete the old one (File >
    Identities > Manage Identities).

    To avoid such corruption in future:

    - Don't use Inbox or Sent Items to archive messages. Move them to local
    folders created for this purpose.

    - Empty Deleted Items folder daily.

    - Disable Background Compacting [N/A in SP2] and frequently perform a manual
    compact of all OE folders while "working offline". More at
    http://www.insideoe.com/files/maintain.htm

    - WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown
    your machine if Automatic Compacting is taking place.

    - WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
    installing the following patch (KB918766) will help to avoid such data loss
    in the future:
    http://www.microsoft.com/downloads/details.aspx?FamilyID=86b68a78-f325-4a95-98c2-98af2256ccc3

    This patch will be included in the next Cumulative Update for Outlook
    Express/WinXP SP2.

    - Your anti-virus application's email scanning feature can also cause
    corruption. Disable it. It provides no additional protection.
    --
    OE6-specific newsgroup:
    news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress
    OE General newsgroup:
    news://msnews.microsoft.com/microsoft.public.outlookexpress.general

    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
     
    PA Bear, Nov 26, 2006
    #2
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  3. David Larsen

    David Larsen Guest

    PA,

    Yes I am up to date with Windows Update patches.

    I do retain read messages in the inbox and sent messages as well, archiving
    specific ones however. But I've been doing this for years and have never had
    a problem. The same can be said for my Antivirus setup; I use Norton and I
    have been scanning emails, incoming and outgoing for years and never had a
    problem. I would never kill an application or process while it is compressing
    files.

    So all of the things you mentioned I have been doing for many. many years.
    Why would I suddenly have corruption? I could have a corrupted identity, so I
    will try your suggestion to create new ones.

    If this doesn't work, what then? It seems oddly coincidental that I only
    started having thes problem after the IE7 install, especially when I see a
    large number of problems reported with IE7 and with Outlook Express after an
    IE7 install. Isn't it possible that the IE7 unstall could have buggered
    something up?

    Oh, one last question; why do you say that email scanning by my antivirus
    program offers no additional protection?

    Thanks for the response. I'll report back after I try creating new
    identities and deleting old ones. I have two identities, so I'll try one
    first and then the other if deleting the first doesn't fix the problem.

    David

     
    David Larsen, Nov 26, 2006
    #3
  4. David Larsen

    PA Bear Guest

    Why did this all happen? Coincidence, most likely, unless OE and/or your
    anti-virus application was running when you installed IE7. The way you were
    using OE was an accident waiting to happen. Again, the default Main
    Identity is much more prone to corruption than a user-created identity.

    Disable email scanning by your anti-virus application. It provides no
    additional protection and even Symantec says it's not necessary:

    <paste>
    Disabling Email Scanning does not leave you unprotected against viruses that
    are distributed as email attachments. Norton AntiVirus Auto-Protect scans
    incoming files as they are saved to your hard drive, including email and
    email attachments. Email Scanning is just another layer on top of this. To
    make sure that Auto-Protect is providing the maximum protection, keep
    Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
    the most recent virus definitions.
    </paste>
    http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

    Troubleshooting error messages that you receive when you are using OL and OE
    (many of them caused by email scanning)
    http://support.microsoft.com/?kbid=813514
    --
    ~PA Bear


     
    PA Bear, Nov 26, 2006
    #4
  5. David Larsen

    JD Guest

    Is this true of all AV programs? I use CA's eTrust EZ AntiVirus.
     
    JD, Nov 26, 2006
    #5
  6. David Larsen

    PA Bear Guest

    Yes.
    --
    ~PA Bear
     
    PA Bear, Nov 26, 2006
    #6
  7. David Larsen

    David Larsen Guest

    Well, I created a new identity, imported my mail from my original identity.
    deleted the original and restarted OE. No luck! I di dthe same with the
    second identity (I only had two defined) and got the same result. OE is still
    borken and will no switch between identities. So if there was a corrupt
    identity it is gone now and the problem still exists.

    I have circumvented the problem by migrating my identity to Mozilla
    Thunderbird and leaving my wife's identity with OE. Thus, no siwitiching
    needed.

    I still think IE7 caused the problem. What else would you suggest? Exporting
    all mail and addresses and reinstalling OE6 perhaps?

     
    David Larsen, Nov 27, 2006
    #7
  8. David Larsen

    PA Bear Guest

    Was Outlook Express, your anti-virus application, and/or any anti-spyware
    applications running when you installed IE7?
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)

     
    PA Bear, Nov 28, 2006
    #8
  9. David Larsen

    David Larsen Guest

    Trying to remember; but I'm sure that OE was not running nor was any
    anti-spyware. Norton AntiVirus was running. I use Norton Internet Security
    and it is always active.

     
    David Larsen, Nov 28, 2006
    #9
  10. David Larsen

    PA Bear Guest

    Then you may have a horked install of IE7. I suggest reading the following
    link...

    Sandi's notes on "IE7 Gold", including Installation Tips
    http://msmvps.com/blogs/spywaresucks/archive/2006/10/18/182724.aspx

    ....and then uninstalling and reinstalling IE7 per Sandi's Best Practices
    tips.

    All NIS modules, including NAV, should be disabled before installing (and
    uninstalling) IE7.

    Also see:

    IEBlog : IE7 Installation and Anti-Malware Applications
    http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)


     
    PA Bear, Nov 29, 2006
    #10
  11. David Larsen

    PA Bear Guest

    [This thread dates from 25 Nov-06]

    This thread in Google Groups archive:
    http://groups.google.com/group/micr..._frm/thread/3c055172de38d475/27359b9a730ededb
    Any of the following may have damaged OE, necessitating a reinstall:

    - having Email Protection enabled at any time;

    - having Norton AntiSpam (...) enabled at any time;

    - having any component or service associated with Norton Internet Security
    (NIS) enabled while installing IE7;

    - using an unsupported version of NIS with IE7 installed (AFAIK, no versions
    of NIS are supported in IE7/WinXP or Vista yet.);

    - having any other anti-spyware application enabled while installing IE7;

    - having OE open when installing IE7; and

    - a hijackware/Trojan infection which predated or postdated the install of
    IE7.

    [OT: Here's something else you probably didn't know about NAV/NIS =>
    http://bertk.mvps.org/html/healthy.html > For systems that have Norton
    2006 - 2007 applications installed click HERE (or see
    http://bertk.mvps.org/html/body_symantec_doc_1.html) ]
    I never thought "pushing" IE7 via Automatic or Windows Update was a good
    idea. I still don't.

    Best of luck, David, and thanks for posting back.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)


    <snip>
     
    PA Bear, Jan 11, 2007
    #11
  12. David Larsen

    David Larsen Guest

    Hi PA,

    I reviewed the Symantec stuff and I have turned off resource protection. At
    this point I don't want to change products having spent the money and,
    generally, it works very well.

    I found this reference for uinstalling and reinstalling OE6:
    http://support.microsoft.com/kb/263837.
    Is the correct process for Windows XP documented here? It looks pretty
    simple, but the last thing I need to is to perform a process that is going to
    hose up my system. I have too much stuff on it that's pretty important. If
    this is simple as it sounds, I'll try it if you think that it should fix my
    OE6 problem.

    Thanks,

    David

     
    David Larsen, Jan 13, 2007
    #12
  13. David Larsen

    PA Bear Guest

    263837 applies to WinXP and Win2K, yes, but you must take the subject of the
    KB article (How to manually remove and reinstall Outlook Express) literally:
    Remove and Uninstall are *not* the same thing. In this case, remove = make
    unavailable.
    --
    ~PA Bear

     
    PA Bear, Jan 14, 2007
    #13
  14. David Larsen

    David Larsen Guest

    Point taken. My plan would be to back up all the mail and address books, then
    remove (or uinstall) OE6, then install it and then recreate the identities
    and restore the mail and address books. Is there another process that you
    would recommend that would be safer/easier?

    Thanks.

     
    David Larsen, Jan 14, 2007
    #14
  15. David Larsen

    PA Bear Guest

    See http://support.microsoft.com/?kbid=318378.

    The above page has been in /serious/ need of a rewrite for ages. If your
    machine came with WinXP SP2 preinstalled (IOW, you didn't upgrade to SP2),
    follow the instructions under "Windows XP and Windows XP SP1: Reinstall or
    repair Windows XP".
    --
    ~PA Bear


     
    PA Bear, Jan 14, 2007
    #15
  16. David Larsen

    PA Bear Guest

    My machine came with SP1 installed. I installed SP2 via Windows Update on
    Uninstall IE7, if it's currently installed [1] > Uninstall SP2 [2] > Reboot
    [1] Follow Sandi's recommendations here to the letter:
    http://www.ie-vista.com/kbase2.html.

    [2] I would uninstall/reinstall SP2 in the environment Sandi recommends in
    the above link, too!

    NB #1 => Make absolutely certain that NAV's protections are all disabled!
    If you're running ZA Free, *uninstall* it then enable the Windows Firewall;
    do not reinstall ZA Free until SP2 (and IE7, if desired) is reinstalled.

    Related: Here's something else about NAV that you may not be aware of =>
    http://bertk.mvps.org/html/symantecdoc1.html

    NB #2: It might be a wise idea (assuming you have a high-speed connection)
    to first download/save SP2 (266MB) to, e.g., your desktop, and then
    uninstall/reinstall SP2 offline:
    http://www.microsoft.com/downloads/...FamilyID=049c9dbe-3b8e-4f30-8245-9e368d3cdb5a

    NB #3: After getting SP2 reinstalled, do NOT depend on Automatic Updates to
    keep the machine fully patched until you've done so manually at
    http://windowsupdate.microsoft.com. Checking in at Windows Update should be
    your first order of business after reinstalling SP2!
    --
    ~PA Bear


     
    PA Bear, Jan 15, 2007
    #16
  17. David Larsen

    David Larsen Guest

    OK, so if I follow your instructions, it appears that I do not reinstall IE7.
    Is that correct?
    If so, I assume that when I finish with the SP2 reinstall I will have IE6
    and OE6 as my browser and Email client respectively?

    After this is completed I can restore my email account and files and
    everything should be good to go.

    Sorry to keep asking so many questions. Just want to make sure I can go
    through all this and get everything back, except the problem of course.

     
    David Larsen, Jan 16, 2007
    #17
  18. David Larsen

    PA Bear Guest

    I would not install IE7 again until you've got identities working properly,
    no.

    Yes, you'll end up still having IE6 and OE6; both should be your defaults,
    too.

    Yes, you should back-up your OE data (each identity, separately) before
    proceeding, and then import it into the corresponding new identity when
    you've finished reinstalling SP2 and making sure all critical updates are
    installed.

    References:

    Backup & Restore OE Data
    http://www.insideoe.com/backup/index.htm
    http://www.oehelp.com/backup.aspx
    http://www.insideoe.com/faqs/how.htm#importOE5

    OE Files & Settings
    http://www.insideoe.com/files/index.htm

    OE Registry Keys
    http://www.insideoe.com/files/regkeys.htm
    --
    ~PA Bear


     
    PA Bear, Jan 16, 2007
    #18
  19. David Larsen

    Morgan705 Guest

     
    Morgan705, Jan 20, 2007
    #19
  20. David Larsen

    PA Bear Guest

    Morgan, please begin a new thread in OE General newsgroup:
    microsoft.public.outlookexpress.general

    Via the web-interface:
    http://www.microsoft.com/communitie...px?dg=microsoft.public.outlookexpress.general

    Via your newsreader:
    news://msnews.microsoft.com/microsoft.public.outlookexpress.general
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)

    <snip>
     
    PA Bear, Jan 23, 2007
    #20
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