Can't sync MSMoney to Pocket Money

Discussion in 'ActiveSync' started by David W. Foster, Jul 8, 2004.

  1. Hello,
    Installed Pocket Money 2002 on PDA, and was able to sync with PC Money 2002
    for a few days. Then got the "Attention required" message that Money sync
    had failed (everything else worked fine, contacts, inbox, calender, etc).
    Tried Uninstalling and reinstalling Pocket Money (PDA side and PC side), PDA
    app wouldn't completely uninstall, but rather soft-reset. So, couldn't get
    a clean re-install....until I hard reset the PDA and reinstalled EVERYTHING.
    Worked for a few more days and problem returned.

    Recently upgraded both PC and PDA to Money/Pocket Money 2004. Lost ability
    to sync in about 3 days.

    So, there are 2 questions:
    1. Does this Sync problem with MS Money happen commonly to others?
    2. Is there a bomb-proof way to uninstall an app from the PDA ("Remove
    Programs" on PDA and "Add/Remove Programs"in ActiveSync both failed to
    completely uninstall).

    Thank you,

    David W. Foster, Jul 8, 2004
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  2. David W. Foster

    Raj Pillai Guest

    Hello David,

    It is known to occur on a few occasions. Best way to uninstall any
    application would be to ensure you stop the relevant program from running in
    Memory ( Tap Start -> Settings -> System -> Memory -> Running Programs tab)
    or simply perform a soft reset before uninstalling.

    What makes you think your PDA app is not uninstalled completely ? Does it
    appear in the list of Programs installed on your PPC --- ( Tap Start ->
    Settings -> System -> Remove Program and see if it is listed there) or is it
    because it displays the Microsoft Money icon in the Programs list (Tap
    Start -> Programs) ?

    I few standard troubleshooting steps have been listed on the page below, see
    if it helps solve your problem ---
    Raj Pillai, Jul 8, 2004
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  3. Raj,

    It works! Your website had these suggestions:

    Here are a few standard troubleshooting steps you can try to overcome the

    a.. Soft Reset the Pocket PC.

    b.. Use Repair feature in Money to eliminate any possible Money data file
    corruption. Refer Microsoft Knowledge Base article - 182608.

    c.. Delete and then re-create the ActiveSync partnership.

    d.. Uninstall and then reinstall Microsoft Money for Pocket PC.

    I had already tried #1 and #4 w/o success. #2 solved the synchronization

    The remaining mysteries are a) why does sync fail so frequently and b) why
    couldn't I uninstall from PPC?

    To answer your question about how I knew it didn't completely uninstall, 3
    1. Settings/System/Remove programs continued to show Pocket Money; it was
    removed from Windows/Start Menu /Programs.
    2. Add/Remove Programs from Desktop ActiveSync showed Pocket Money but
    greyed out.
    3. When I attempted to re-install Pocket Money, PPC said "Pocket Money
    already installed, re-install?

    Anyway, its working great now. Thanks very much for your help.

    David W. Foster, Jul 9, 2004
  4. David W. Foster

    Raj Pillai Guest

    Hi David,

    a) Why does sync fail so frequently?

    Hard to say.... probably due to file corruption while opening,
    reading/writing and closing.

    b) Why couldn't I uninstall from PPC?

    Let me guess -- You removed Microsoft Money for Pocket PC using the
    Add/Remove Programs interface provided by the desktop operating system. Due
    to which the Money for PPC application was uninstalled *only* from the
    desktop. The grayed out check box meant that it was installed only on the
    Pocket PC.

    Therefore, when you tried to re-install Pocket Money, it displayed the
    dialog stating - "Pocket Money already installed, re-install?"

    To remove a program, follow the steps given below:

    1. Connect the PPC to the Desktop computer.
    2. In ActiveSync, click the Tools menu.
    3. Click Add/Remove Programs, and do one of the following:

    * To remove a program from the PPC, clear its check box by
    clicking it.
    * To remove a program from both the PPC and the Desktop
    computer, select it and click Remove.

    5. The program will be uninstalled.
    6. Close ActiveSync.

    I hope you find this information useful.
    Raj Pillai, Jul 9, 2004
  5. David W. Foster

    Guest Guest

    Dear Raj,

    You are my PDA hero.
    I too was having the same problem. Great link. Thanks.

    Guest, Jul 10, 2004
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