Can't update anything and can't download from microsoft.com

Discussion in 'Windows Update' started by imabarkin, Jun 25, 2008.

  1. imabarkin

    imabarkin Guest

    Okay, so here's my problem. I recently bought a laptop with Windows Vista
    Home Premium. I hadn't touched it for around 5 days after buying because I
    was too busy. When I did turn it on, I activated the license and all that,
    downloaded an antivirus and then I was going to download Windows Live
    Messenger when this showed up:

    ------------------------------------------------------------------------------------------------
    Internet Explorer cannot display the webpage

    Most likely causes:
    You are not connected to the Internet.
    The website is encountering problems.
    There might be a typing error in the address.

    What you can try:
    Diagnose Connection Problems

    More information

    This problem can be caused by a variety of issues, including:

    Internet connectivity has been lost.
    The website is temporarily unavailable.
    The Domain Name Server (DNS) is not reachable.
    The Domain Name Server (DNS) does not have a listing for the website's
    domain.
    If this is an HTTPS (secure) address, click Tools, click Internet Options,
    click Advanced, and check to be sure the SSL and TLS protocols are enabled
    under the security section.

    For offline users

    You can still view subscribed feeds and some recently viewed webpages.
    To view subscribed feeds

    Click the Favorites Center button , click Feeds, and then click the feed you
    want to view.

    To view recently visited webpages (might not work on all pages)

    Click Tools , and then click Work Offline.
    Click the Favorites Center button , click History, and then click the page
    you want to view.
    ------------------------------------------------------------------------------------------------

    I didn't pay much attention to it since I thought it was because my
    connection was acting up so I just turned off the computer after that. I
    didn't try downloading it after that. Around a week later, something popped
    up saying that windows couldn't update. I tried searching for a way to fix
    that but nothing came up. Then a few days later, windows defender also popped
    something up saying that it is not up to date. I tried fixing this too but
    failed. I looked at the help section and it told me to download the updates
    manually so I went to microsoft.com only to find out that I couldn't download
    anything from there and the same message I got from the messenger issue
    appeared.

    I really want to know why this happened so if anyone knows a solution, could
    you tell me? Oh and I have 2 other desktop computers that run windows XP and
    I've never encountered this problem with these 2.
     
    imabarkin, Jun 25, 2008
    #1
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  2. Is the machine still under Warranty?

    What anti-virus application or security suite is installed? What
    anti-spyware applications (other than Defender)? What third-party firewall
    (if any)?

    ==============================

    Error message after you install a Windows Internet Explorer 7 update from
    Windows Update or from Microsoft Update: "Webpage cannot be displayed":
    http://support.microsoft.com/kb/942818

    If tweaking your third-party firewall's settings don't help, try the
    following:

    1. Disable your anti-virus application, all Norton Add-ons (if any), any
    real-time protection provided by an anti-spyware application (except for
    Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, AVG AS
    guard.exe, etc.), disable any third-party firewall AND THEN enable the
    Windows Firewall.

    NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
    browsing; reading email; chatting) except #4 below until your anti-virus
    application has been re-enabled! If you're running ZA Free firewall, you
    may need to uninstall it instead of disabling it.

    2. Uninstall "Security Update for Windows Internet Explorer 7 (KB950579)"
    via Install Programs (make sure Show Updates box is checked at top right)
    and reboot.

    3. Re-do #1 above.

    4. Run Windows Update manually and install any Critical Updates offered. If
    a Root Certificates update is listed in the Optional Updates category,
    install it to take full advantage of IE7's enhanced security.

    5. Reboot > Make sure everything in #1 above is enabled again and, if
    applicable, disable the Windows Firewall and enable (or reinstall) your
    third-party firewall.

    =====================================

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB123456).

    LOOK! => If your problem relates to a Cumulative Security Update for IE,
    call the above number and ask to be transferred to the Consumer IE7 queue
    (which is 47830).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport
     
    PA Bear [MS MVP], Jun 25, 2008
    #2
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