Can't Update Spyware or Anti-Virus

Discussion in 'Windows Update' started by Scott, May 2, 2009.

  1. Scott

    Scott Guest

    Last session Windows installed the latest XP update and now I am unable to
    download updates any of my spyware/virus programs.

    I am running Spysweeper, AVG and MalwareBytes. When I try and run updates
    for all three I am told there is a problem connecting to the internet. never
    had a glitch like this and the only thing that is differeent is that a
    Windows update was installed last seesion.

    Also Spysweeper does not load on the system tray and I can't open the
    program from the desktop at all.

    My internet connection is fine. I tried re-booting and turning of Windows
    firewall. NO change. I am not running any other firewall.

    HELP!

    Scott
     
    Scott, May 2, 2009
    #1
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  2. Please state your IE version and full Windows version (e.g., WinXP SP3).

    What updates were installed? Was IE8 one of them? Does IE connect
    successfully?

    What version of AVG is installed (e.g., AVG Free 7.5)? Have you purchased
    SpySweeper and/or MBAM?

    Can you access Windows Update via the Start menu shortcut?
     
    PA Bear [MS MVP], May 2, 2009
    #2
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  3. Scott

    Scott Guest

    I upgraded to IE 8 about 3-4 weeks ago; no problems.

    IE connects fine I have no other discernible problems with my internet
    connection

    I am running Win XP SP3

    I can connect to Windows Update through Start menu.

    I looked through "Add/Remove Programs" for an update number from the other
    day but it only shows updates from 4/16 back and I know I've had more recent
    ones than that.

    I have AVG 7.5 Free

    Thanks

    Scott
     
    Scott, May 3, 2009
    #3
  4. Scott

    Scott Guest

    Sorry, forgot to add that Spysweeper I purchased by MBAM is the free download.

    Scott
     
    Scott, May 3, 2009
    #4
  5. Last session Windows installed the latest XP update and...

    When (date) did this "last session" occur?

    Go to http://windowsupdate.microsoft.com & click on "Review your update
    history" in left pane: What updates were installed during this "last
    session"?

    [AFAIK, no critical security updates for WinXP SP3 have been released since
    14 Apr-09.]
    <QP>
    We would like to inform you that support of AVG 7.5 FREE edition was
    discontinued on April 30th, 2009. This applies to both virus and program
    updates.

    AVG 7.5 Free Edition is still working, however no new updates are being
    downloaded. When the AVG virus database is outdated we cannot ensure that
    AVG 7.5 Free Edition will protect your computer agains the newest threats.

    If you are still running AVG 7.5 Free Edition version, we strongly recommend
    that you upgrade to AVG 8.5 Free Edition. The upgrade to AVG 8.5 Free
    Edition is available free of charge.
    </QP>
    Source: http://free.avg.com/faq.num-1855#faq_1855

    AVG Free v7.5 was replaced by v8.0 about a year ago. AVG Free v8.0 was
    replaced by AVG 8.5 several months ago. As of this post, the current
    version is v8.5.325. I *know* that AVG v7.5 have been receiving prompts to
    upgrade for almost a year now. Haven't you seen these prompts or have you
    been ignoring them?

    I'd strongly recommend that you proceed as follows:

    1. Download the installer for AVG v8.5 and SAVE it to your desktop (do not
    RUN it): http://www.avg.com/filedir/inst/avg_free_stf_en_85_325a1500.exe

    2. Physically disconnect your computer from the internet.

    3. Close all open applications (anything with a taskbar icon) and uninstall
    AVG 7.5 via Add/Remove Programs, rebooting at the prompt.

    4. Double-click on the file you saved in #1 above to install AVG 8.5.
    Select a CUSTOM install, if offered, and do NOT install LinkScanner
    (conflicts with IE8's SmartScreen filter) or either of the email scanning
    components (cf.
    http://thundercloud.net/infoave/tutorials/email-scanning/index.htm).

    5. Reboot at the prompt and reconnect to the internet to complete the
    installation/registration of AVG Free 8.5. (If you've already registered
    your email address & PW for accessing AVG Free Forum, you needn't do so
    again.)

    6a. Assuming you can do so, manually and repeatedly update AVG until you get
    a "no more updates available" prompt.

    6b. If need be, you can download the latest Definitions from this page:
    http://free.avg.com/download-update (You want the AVI file, not the IAVI
    file). Save the download to your desktop.

    To install, open the AVG UI | From top menu "Tools" select "Update from
    directory" option | Browse to the desktop and select the saved file (e.g.,
    u7avi15117s.bin).

    7. Reboot into Safe Mode and run a full system scan.

    Truth be told, the symptoms you describe point to a hijackware infection.
    The AVG scan in #7 above may only be the first of many diasgnostic and
    clean-up steps you'll need to take.
    --
    ~PA Bear


    Scott wrote:
     
    PA Bear [MS MVP], May 3, 2009
    #5
  6. Scott

    Scott Guest

    I agree that this appears to be a hijackware problem. Noticing some odd
    behaviors when I'm on the internet. Couple of times I tried to go to MS
    website and it took me to random sites. I was trying to read up on System
    Restore. Ran AVG 7.5 for the hell of it and it did find some changes in win32
    dll files?

    When I look at the update history it looks like it's been trying to install
    the 4/16 update every day since then.

    Wierd!

    Thanks for the info. Any other tips??

    Scott

     
    Scott, May 4, 2009
    #6
  7. Repost:

    Translation: Don't bother scanning with AVG v7.5 since its definitions
    haven't been updated in almost a week.

    Note that no engine updates for v7.5 have been released since Aug-08 (if not
    earlier) so you've been running a fairly unreliable version of a fairly
    unreliable anti-virus application since then, possibly leading to the
    hijackware infection you're now dealing with.
    Again, what update?
    Yes, answer my previous questions, please.

    ====================================

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
    (only!) in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    3. Run a /thorough/ check for hijackware, including posting the requested
    logs in an appropriate forum, not here.

    Checking for/Help with Hijackware
    http://aumha.net/viewtopic.php?f=30&t=4075
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
    or other appropriate forums.**

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
     
    PA Bear [MS MVP], May 4, 2009
    #7
  8. Scott

    Scott Guest

    The last update installed was KB967715. I don't know that much about updates
    but that update number appears multiple times since March 25th. The last
    security update was 4/16 one KB959426.



     
    Scott, May 5, 2009
    #8
  9. See the expanded FAQ and Known Issues section of
    http://support.microsoft.com/kb/967715.

    The above notwithstanding, do #1 thru #3 in my previous reply.
     
    PA Bear [MS MVP], May 5, 2009
    #9
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