Can't use WMP10 unlock codes with WMP11

Discussion in 'Windows Media Player' started by CJSnet, Jan 30, 2007.

  1. CJSnet

    CJSnet Guest

    Hi, hope someone is able to help. I recently bought a laptop from Sony USA
    which comes with a Sony Pictures Movie Pack pre-installed on the HD. They
    supply 4 movies which require Windows Media Player 10, and 4 unlock codes in
    this sort of format:

    (not actual code)

    However when I run the movie, I get this error message in WMP11:

    "Windows Media Player encountered a problem while playing the file. For
    additional assistance, click Web Help."

    Web help gives this info on error C00D11B1:

    Surely WMP10 unlock codes can work with WMP11?

    If not that is crazy, as WMP11 comes in as an automatic update I think,
    rendering any movies like this on a brand new laptop useless.

    * - Finds anything or they pay!
    * & - Beat the
    crowds with Virtual Streetscapes

    [remove 'teeth' to e-mail me]
    CJSnet, Jan 30, 2007
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  2. CJSnet

    BrianM Guest

    I get the same error when playing any licensed audio files. Microsoft's
    self-help did not help. I even tried to revert back to WP10, with no success.
    BrianM, Jan 30, 2007
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  3. CJSnet

    Dale Guest

    I think it is a shame the way the Windows Media Player product team are
    tricking users into installing Windows Media Player version 11 by offering it
    as an update without saying that the update is a new version.

    I sure didn't get any such option to "update" my Office 2003 to Office 2007.
    I didn't get any such option to "update" Windows XP to Windows Vista. And
    Windows Media Player 11 is not an "update" to Windows Media Player 10.

    All I can think of is that perhaps they just really want to get the new DRM
    features rolled out to the masses.
    Dale, Jan 30, 2007

  4. I took some screenshots of this process today.

    The download is indeed misleading. It first claims an "update" (not
    "upgrade") to WMP10 is available, and that it's around 1MB in size.

    Once that's started, the player begins the process of "upgrading
    windows with media player 10". A complete version revision is not an
    update, it's an upgrade in anybodys terminology.

    Then it launches the window "obtaining updates for windows media
    player", where it states Downloading WMP11 (again calling it an
    "update" rather than "upgrade") - this process is actually installing
    WMP11, though the dialogs state WMP10 initially.

    Finally, when cancelling the WMP11 installer instead of allowing it to
    go to completion, the dialog states "Windows media player 10 setup is
    complete", when presumably I was cancelling the WMP11 installer.

    Not entirely satisfactory because IMO it's quite misleading what's
    happening - I specifically want WMP10 on that particular machine so
    I've a test point, and it was not even slightl clear that a reinstall
    to 11 was about to happen.

    Cheers - Neil
    Neil Smith [MVP Digital Media], Feb 1, 2007
  5. CJSnet

    zachd [MSFT] Guest

    Text issues: Baked into v10. Not addressable without a two step update
    process, which just means confusions and headaches for the average user.

    1MB: That's the bootstrapper. It could say 'n'MB (whatever bootstrapper +
    package is), but that would be confusing given that the actual install would
    start after the download of 1MB. Not pretty no matter how sliced.

    WMP10 should be utterly unavailable from the update servers at this time.
    It does some really intriguingly backwards things install-wise, and I have
    said before and I'll say again that I would be perfectly content if it was
    blasted from space.

    So: if you want WMP10, you'd need to use your own copy. There will be no
    updates to WMP10 made available from the update servers - it's just more
    wrinkles in already profound text matrixes. =\

    zachd [MSFT], Feb 1, 2007
  6. Sorry, but why is it assumed by the poster and those who have replied that
    this is a WMP 11 problem. According to the error code posted this might well
    be a problem with the Sound Card installation / Codec. Has this been
    checked. Will the Laptop play any movies with sound correctly???
    Paul Woodsford, Feb 3, 2007
  7. CJSnet

    BrianM Guest

    Paul (an apology for the tone, but it is so frustrating it has become comical),

    Well, many reasons why the error message is very misleading. First, my sound
    works perfectly fine in every other application. But wait, it gets better. My
    sound works perfectly in all files that were not previously licensed on my
    system. Hold on, it gets even better!!! ALL MP3 files play fine on Real
    Player, but now no WMA files will play on that program too! (That's right!!
    Now how much would you pay to get rid of this problem?)

    After a lot of digging, I feel that the problem has to do with the way
    Microsoft changed the way Media Player deals with digital licenses.

    As a side note, I also installed WP11 at work on my laptop. Came off without
    a hitch!
    BrianM, Feb 4, 2007
  8. CJSnet

    garyd Guest

    I've done two restores to put my system back to XP release.
    The last time SOMEHOW ver 11 got loaded by something, and my Plextor USB
    TV quit working.
    I loaded the software for a WINTV-PVR150 and again, 11 got loaded
    without any messages. A system restore to befor the install DOESN'T
    remove the DRM junk!

    I give up. Is there any list of applications which are no longer
    supported because of DRM or forced WMP 11 loading? I can filter sites,
    but not what M$'s stealth mode forces to be loaded...

    I haven't had automatic updates enabled since the first time I had to
    remove 11 and all the streaming/DRM crap that is loaded in stealth mode
    by M$.
    garyd, Feb 24, 2007
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