Can't view local PC over RWW-Which local PC Ports to Open?

Discussion in 'Windows Small Business Server' started by Glum Sp, May 10, 2006.

  1. Glum Sp

    Glum Sp Guest

    Hi folks!

    I am able to use Remote Web Workspace across the WAN to 'View Company Email'
    in Exchange Server on the server, without problems, using
    https://IPaddress/remote and then clicking the first link on the menu that
    appears on the portal page; or by typing https://IPaddress/exchange.

    However, using the former url and going to the link to view a local user
    machine (can't remember exact name), the machine is listed but I can't
    access it when I click on it.

    I believe the problem is the firewall (Kerio) on the local machine, which is
    blocking the RWW access. (I went thru the same procedure of opening
    firewalls on the router, with helpful guidance given here, in getting RWW to
    work at all.)

    What ports do I need to open on the local machine? (I already opened ports
    443 and 4125 on the router, to make RWW work and I am assuimg that the issue
    this time is the local machine's ports.)

    TIA!

    Glum
    Running SBS 03 Standard
    Dell PowerEdge SC1420, 1 NIC and single Xeon Processor
    Dell Truemobile 2300 router/switch
     
    Glum Sp, May 10, 2006
    #1
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  2. Hi Glum,

    Thanks for using the SBS newsgroup.

    From your description, I understand the issue to be: you can not connect to
    local PC from RWW site. If I am off base, please don't hesitate to let me
    know.

    Let us perform the following tests to isolate the issue:

    I. Please run command "telnet <the IP address of the local PC> 3389" on
    another client workstation in LAN, can it connect to the local PC? If not,
    that indicates port 3389 is blocked. Please check the following settings on
    the PC:

    A. Right-click My Computer and click Properties.
    B. On the Remote tab, ensure the option"Allow users to connect remotely to
    this computer" is checked.
    C. Click Select Remote Users, ensure the user is in the users list.

    If the checkbox of "Allow users to connect remotely to this computer" is
    NOT checked, please check it and then run command "gpupdate /force" (no
    quotation marks) on the computer and then logoff and logon the computer.
    Then please try to setup RDP connection to the computer (mstsc), how about
    the result?

    Refer to the following Knowledge Base article for more information:

    315328 How to Use the Remote Desktop Feature of Windows XP Professional
    http://support.microsoft.com/?id=315328

    *If you have installed software firewall or hardware firewall on the PC,
    please ensure that you have opened 3389 port on the software firewall or
    hardware firewall.

    II. If the issue persists, please help me collect some information to
    isolate the issue:

    1. Does the issue happen on the specific PC or all LAN computers?

    2. What is the exact error message when you click link to connect to the
    computer in RWW site? Please help me collect a screen shot of the error
    message. my working mailbox:

    3. Please try to logon the SBS server box and access the RWW site to
    connect to the PC, can you connect it properly?

    Hope above information helps. I am happy to be of assistance to you and
    look forward to your reply.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
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    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Jenny wu [MSFT], May 11, 2006
    #2
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  3. Glum Sp

    Glum Sp Guest

    Anyone familiar with how to OPEN a port in the free Sunbelt Kerio Personal
    Firewall Vresion 4.0?

    Not obvious to me, and I've been poking around teh program, the help file
    and doing a google search.

    TIA!


    /g
     
    Glum Sp, May 11, 2006
    #3
  4. Hi Glum,

    Thanks for your update.

    I am sorry for that I am not familar with the firewall application. Please
    contact the application vendor or go to the application web site to
    download manual. Thanks for your understanding!

    Have a nice weekend!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
     
    Jenny wu [MSFT], May 12, 2006
    #4
  5. Glum Sp

    Glum Sp Guest

    Hi Jenny!

    NO worries and indeed, following your pointers I was able to get access to
    local machine from the WAN via RWW working. Yeah!!!!

    MANY thanx for your excellent help!


    /g
     
    Glum Sp, May 13, 2006
    #5
  6. Hi Glum,

    Thanks for your update.

    I am sorry for the delayed response due to weekend. Please understand that
    the newsgroups are staffed weekdays by Microsoft Support professionals to
    answer your systems and applications questions. Your understanding is
    greatly appreciated!

    I am glad to know that things are getting fine now. I appreciate your time
    and effort to the issue and get this resolved.

    Please do not hesitate to post in this newsgroup if you need any assistance
    in the future! We are glad to help.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Jenny wu [MSFT], May 15, 2006
    #6
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