Can't view reg key HKLM\SW\MS\Windows\CurrentVersion

Discussion in 'Windows Server' started by JT, Apr 4, 2008.

  1. JT

    JT Guest

    I have a Windows 2003 Server (SP1). It's primary role is a production
    database server running SQL 2000. It runs IIS and a few other custom apps,
    but mostly it is SQL intensive. We had some minor SQL problems and then our
    DBA noticed that Outlook / mapi was not working for SQL alerts.

    In troubleshooting the Outlook problem, I noticed that I could not view the
    registry key HKLM\SW\MS\Windows\CurrentVersion. When I try to expand the
    key, I get an error 'Cannot open CurrentVersion - Error while opening key'.

    I am also unable to open most of the applications under Control Panel.

    Has anyone seen this before? I have not rebooted the server yet. I am
    concerned that Windows may not start. Is there anything that I can do before
    a reboot to fix the registry problems?

    I have a good backup, but would like to mitigate the issue if possible
    before rebooting.

    Thanks for any suggestions (and Yes I know it needs SP2 :)

    - JT
    JT, Apr 4, 2008
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  2. Have you tried right clicking on HKLM\SW\MS\Windows\CurrentVersion and
    seleect Permission and make sure that the logged on uesr has the ncecessary
    Jabez Gan [MVP], Apr 5, 2008
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  3. JT

    JT Guest

    Yes, we checked all of the permissions, but were unable to propogate them to
    the key, as Windows could not verifiy permissions on the 'missing key'

    A reboot fixed the problem completely. Seems like a no brainer but we have
    had serious SAN problems on reboots of that server, so we were very hesitant
    to reboot it.

    Thank you for the suggestion - it is resolved.
    JT, Apr 8, 2008
  4. Jabez Gan [MVP], Apr 9, 2008
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