cd/dvd not usable after downloading windows updates

Discussion in 'Windows Vista Hardware' started by woody, Mar 5, 2008.

  1. woody

    woody Guest

    After downloading Windows updates and driver updates, my cd/dvd player does
    not work. I cannot install my printer or camara software because the player
    will not open. I took it to Frys (where I purchased)and was charged for a
    diagnostics test which they stated was not a hardware problem, but a software
    problem which the warranty did not cover. They then charged another fee for
    putting my computer back to factory condition. The total cost being about
    $140.00. This is a new computer purchased for Christmas 2007. After getting
    it back home from Frys and hooked up, I was prompted to download Windows
    updates. The same thing happened. I cannot use my cd/dvd device. Could you
    please help me?
    woody, Mar 5, 2008
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  2. Please use the Microsoft support for updates. It is free support regardless
    of whether you are eligible for other kinds of support. Use the links in
    Windows Update to reach the WU support. You can also use the
    microsoft.public.windowsupdate newsgroup for assistance.
    Colin Barnhorst, Mar 5, 2008
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  3. woody

    widmerro Guest

    I have taken my computer to best buy three time for the same thing, unable to
    get cd drives operating. They do something and it works for a day. When I go
    into the control panel I am given an error code 10??? Do I have to buy a nedw
    widmerro, Mar 5, 2008
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