CD-Roms Keep Disappearing On Client Machines In SBS2003 Domain

Discussion in 'Windows Small Business Server' started by Edmond, Apr 1, 2005.

  1. Edmond

    Edmond Guest

    Hi there,

    I'm hoping someone can help me. One of our customers has a problem where
    their client machines keep "losing" the cd drives. After a fresh reboot of a
    client machine, the cd drive appears and works fine. But after a while the
    cd drive is no longer available in Windows Explorer. I cannot seem to
    pinpoint what is triggering this. I do know that all the clients log off and
    log back on again at the start of every day.

    This occurs not just on one machine, but on several, which is what points me
    to believe it's something to do with the server. The cd-drives used are
    different models as well, mostly Samsung and LG drives.

    Any help would be greatly appreciated.

    Kind Regards,

    Edmond
     
    Edmond, Apr 1, 2005
    #1
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  2. by any chance, on the macnes with the problems, have you introduced any USB
    removable drives, or one of those 4-1 or 7-1 USB card readers that read
    various digital memory sticks?
     
    Kevin Weilbacher [SBS-MVP], Apr 1, 2005
    #2
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  3. Edmond

    Edmond Guest

    Hi Kevin,

    Thanks for your reply. Yes actually, the users have USB Flash drives that
    they use for backup purposes. One of the machines has a Sony memory stick
    card reader attached too.

    Could this be the cause of the disappearing cd drives? Why are they related?

    -Edmond


     
    Edmond, Apr 1, 2005
    #3
  4. not sure why ... but it was a guess because using a usb removable drive may
    change the drive (D:, E:, ...) designations -- I believe there's an option
    someplace to lock or reserve a particular drive letter to always be
    associated with a particular peripheral (like making D: always associate
    with your CD drive). anyhow ... that should at least get you looking in the
    right place for a solution!

    --
    Kevin Weilbacher [SBS-MVP]
    "The days pass by so quickly now, the nights are seldom long"


     
    Kevin Weilbacher [SBS-MVP], Apr 1, 2005
    #4
  5. ok, i did my own google to see if I could find some help for you ... maybe
    something here:
    http://www.annoyances.org/exec/show/article02-024

    --
    Kevin Weilbacher [SBS-MVP]
    "The days pass by so quickly now, the nights are seldom long"


     
    Kevin Weilbacher [SBS-MVP], Apr 1, 2005
    #5
  6. Edmond

    Edmond Guest

    I will check it out. Strange thing is, i have deployed SBS2003 to at least 3
    other sites and none of them have reported this behaviour. And i can't seem
    to find any info on this on the Net either. I'm fairly certain it has
    something to do with the domain settings, or maybe even the user settings,
    but just can't put my finger on it.

    Was hoping that someone here might have seen this problem before.

    Thanks for you help!

    -Edmond


     
    Edmond, Apr 1, 2005
    #6
  7. Hi Edmond,

    Thanks for using the SBS newsgroup.

    According to your description, I understand that you encountered an issue
    that all the Cd-Rom will disappear when the client computer run for a short
    time. If it is not your concerns, please let me know.

    Based on my research, there is no policy or register can be done with this
    kind of issue. It might be caused by the hardware problem. In order to
    isolate the problem, please help gather the information below:

    1. Is the problem occurred on the SBS 2003 server?
    2. What kinds of OS are used on the client computer?
    3. Please also contact with main board hardware vendor for the latest
    updates to see if the problem can be resolved?
    4. Also make sure that the hardware is set correctly according to the
    hardware manual.
    5. Please also check the group policy setting; please refer to the
    following KB for more detailed information:

    231289 Using Group Policy Objects to hide specified drives in My Computer
    for
    http://support.microsoft.com/?id=231289



    I appreciate your understanding, if you have any further questions please
    let me know. I am standing by to be any updates.

    Best regards,

    Charles Yang (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Charles Yang [MSFT], Apr 1, 2005
    #7
  8. Hi Edmound,

    Thanks for letting us know that you have resolved the problem yourself.
    Welcome you to our SBS newsgroup. If you have any further issue.

    Best regards,

    Charles Yang (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Charles Yang [MSFT], Apr 4, 2005
    #8
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