CD-RW and DVD-ROM disappeared in Vista Home Premium

Discussion in 'Windows Vista General Discussion' started by awhatley, May 7, 2007.

  1. awhatley

    awhatley Guest

    It started when I first installed Vista Home Premium. Some days the DVD-ROM
    wouldn't show up in Device Manager or My Computer and then some days both the
    DVD-Rom and CD-RW wouldn't show. I could restart the computer and they would
    show up, but the next day they wouldn't be there again.

    Well now they don't show up at all and restarting doesn't help anymore. I
    would probably just reformat from my original factory restore disc and just
    go with XP Home, but I don't know whether it will even boot from the CD-Rom
    with the way Vista has lost the drivers. I also hate to throw away the $159 I
    paid for this OS.

    If you have any ideas, I would appreciate really appreciate the help.
     
    awhatley, May 7, 2007
    #1
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  2. awhatley

    brink Guest

    Hi awhatley,

    Just a thought, do you have iTunes installed? There are known problem
    with it that cause just this kind of thing in Vista. If so, migh
    uninstall for a test.

    Hope this helps,
    Shaw

    --
    brin

    "Practice makes perfect, then you reinstall"
    Vista 64 Home Premium
    1.5 Gig DDR2 533 Mhz (PC4200) RAM
     
    brink, May 7, 2007
    #2
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  3. awhatley

    awhatley Guest

    Thanks for the tip, but I hate to uninstall iTunes. I guess I could and just
    use my old XP machine for iTunes stuff.
     
    awhatley, May 7, 2007
    #3
  4. awhatley

    awhatley Guest

    Well no luck after uninstalling iTunes. Uninstalled, restarted the computer
    and still no CD-ROM or DVD-ROM.

    Thanks anyway though.
     
    awhatley, May 7, 2007
    #4
  5. awhatley

    Frank Guest

    Do this:
    1) click the start menu
    2) click on "run"
    3) type "regedit" and click ok
    4) go to string key
    "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    5) delete "upper filters" and "lower filters in the right side window.

    Then reboot and you should be good to go.
    Frank
     
    Frank, May 7, 2007
    #5
  6. awhatley

    Peter Foldes Guest

  7. awhatley

    Ed Guest

    The 1st time this happened, I did a complete Vista Premium re-install, the
    2nd time I just did system restores until I got then driver back. Company
    (ACER) says that my notifaction was the first time they had heard of this
    and so could not give me an answer. So each morning I first ensure a restore
    point is created and do not put any data on the C: partition and save msgs I
    want to the Data partition, copy data over to an external USB drive. A
    complete pain in the butt, but I lost quite abit of important information
    with the first re-install. My system told me that the correct driver was
    install, but simply not working. Don't blame your computer, welcome to the
    Vista Mystery Weirdness Group.


    http://support.microsoft.com/default.aspx?scid=kb;EN-US;320553
     
    Ed, May 7, 2007
    #7
  8. Yep, the Windoze way ... reboot! <snort>

    Love and Kisses,
    Doris
     
    Doris Day - MFB, May 7, 2007
    #8
  9. awhatley

    awhatley Guest

    Neither of those fixes help me. The first (deleting the upper and lower
    filters in the registry) didn't help and the second is impossible because the
    devices don't even show up in Device Manager. I can click on the question
    marks because there are none there.

    Thanks anyway.
     
    awhatley, May 7, 2007
    #9
  10. awhatley

    brink Guest

    Well awhatley,

    Those other posts seemed like good ideas to. Are your drives SATA or
    PATA? If SATA, make sure that in your BIOS you didn't disable anything
    that has to do with PATA. Vista still uses this on boot to recognize
    the drives. I know, even though it is a SATA. I read this somewhere,
    don't remember where, but the original poster said it worked.
    Hope this helps,
    Shawn


    --
    brink

    "Practice makes perfect, then you reinstall"
    Vista 64 Home Premium
    1.5 Gig DDR2 533 Mhz (PC4200) RAM
     
    brink, May 7, 2007
    #10
  11. awhatley

    Spocks Buddy Guest

    frank....

    Sorry to be so irritating in the past...

    im really not a bad person..... I hope you are ok and feeling well.....
     
    Spocks Buddy, May 7, 2007
    #11
  12. awhatley

    Bill Guest



    Not sure if this is the same scenario - but twice in the past two days I
    "lost" my CD/DVD Burner after trying to install a downloaded program. Both
    times I did a restore to the last good configuration and the drive returned.

    Ironically the program I downloaded was Nero Vista version.

    HTH

    Bill
     
    Bill, May 8, 2007
    #12
  13. awhatley

    CowboyKim Guest

    I've had this problem for many months and it's been going on for years.
    I know that this a Windows Vista forum, I have Windows XP and I see that
    the problem is now carried into Vista. Micorsoft should really fix this
    problem. It started after installing a Windows update when I had Nero
    6.3 installed. Unfortunately, I don't know what update it was nor
    exactly when it started. I uninstalled Nero and got my drive back. I
    later installed iTunes and the drives disappered again. The above
    mentioned script does work but it disables Nero, iTunes and Roxio as
    the fix. I am running Windows XP SP2 on a Toshiba 1955-s804 laptop.
    After running the script all drives come back but iTunes no longer
    works and must be reinstalled. When that is done the drives disappear
    again. This also happens when I install Nero Burning Rom 6.3 and I have
    heard that it is also the case with Roxio. This is not an iTunes, Nero
    or Roxio issue, this is a Windows issue. Anybody have a fix that will
    let iTunes install and not have the drives disappear?
     
    CowboyKim, May 30, 2007
    #13
  14. awhatley

    Rock Guest

    You should be posting this to an XP newsgroup.
    microsoft.public.windowsxp.general
     
    Rock, May 31, 2007
    #14
  15. awhatley

    CowboyKim Guest

    Sorry to post to this Vista forum but I just wanted your readers to know
    that this issue has been going on for years and is now carried over to
    Vista. I have posted to XP forums and have not found an acceptable
    answer. Microsoft has a fix that will restore your drives to work in
    Windows but your drives will be disabled as soon as you install third
    party CD or DVD software. This to me is not an acceptable fix. Why
    would you have an operating system that can only operate its own way.
    I will not post to this forum again as I am not a Vista user but, I'm
    hoping for a fix to this problem and the more people are aware of it
    the better the chance of finding a fix.
     
    CowboyKim, May 31, 2007
    #15
  16. awhatley

    Rock Guest

    Well I've never had a problem. I have seen many posts where folks have
    issues with disappearing CD/DVD drives and there are several standard fixes
    that work well in most cases. The same seems to be the case with Vista.
     
    Rock, Jun 1, 2007
    #16
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