"Checking for the latest updates for your computer" never finishes

Discussion in 'Windows Update' started by Gary Roach, Jun 5, 2008.

  1. Gary Roach

    Gary Roach Guest

    I'm working on a machine running XP Home SP3. When I attempt to do an update
    from the Windows Update site, the "Checking for the latest updates for your
    computer" process never finishes. I've disabled all firewalls and antivirus
    software. I've tried the steps outlined here:

    http://www.microsoft.com/communitie...&tid=2e2533fe-495e-442c-af43-a79f780a4336&p=1

    but the problem persists. When I attempted to install new versions of BITS
    and WinHTTP, I get an error indicating that the service pack I'm running is
    newer than the update I'm attempting to install. What else should I try?
    Uninstalling SP3? Thanks for the help.
     
    Gary Roach, Jun 5, 2008
    #1
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  2. Please post the section of the WindowsUpdate.log that shows the
    date/time of the unsuccessful visit to WU.
    Start > Run > type in

    %windir%\windowsupdate.log

    Click OK or press Enter.
    Scroll all the way to the bottom for the most recent entries.
    Copy and paste the section containing entries pertinent to the last
    visit to WU.

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Jun 5, 2008
    #2
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  3. Gary Roach

    GSKKSG Guest

    I also have this same problem and tried your suggestions but also without
    success. In addition my fan runs continuously. Any other thoughts?
     
    GSKKSG, Jun 6, 2008
    #3
  4. Gary Roach

    TaurArian Guest

    If you have a Wireless Router:-
    In the security tab, make sure you aren't blocking AcitveX.

    Possible reasons :-
    1. Internet Explorer temporary files corrupted.
    2. Background Intelligent and Event Log service not started
    3. SoftwareDistribution folder has become corrupted
    4. You may need to re-registered some dlls files
    5. You may need to add Windows Update to the Trusted Sites Zone:
    6. Spyware.
    7. Third party programs running in background.
    8. ActiveX controls corrupted

    Suggestion 1:-
    Clearing Temporary Internet files, cookies and history in Internet Explorer
    Tools>Internet Options>General
    You’ll see Delete Cookies, Delete files, Delete History
    NB: "Delete all offline content", will delete all files needed to browse the websites
    offline.
    Reboot and try Windows Update again.

    Suggestion 2:-
    1: Check that the Background Intelligent Transfer Service to is set to Automatic and
    verify the Status is Started.
    Click Start, Choose Run, and in the Run box, type services.msc, Click OK
    Locate the Background Intelligent Transfer Service service, and right-click to select it.
    Select Properties, and in the Startup Type list, select Automatic. Verify the service
    Status is Started. Click OK.

    2. Check that the Set Event Log service is set to Automatic and verify that the Status is
    Started
    Click Start, Choose Run, and in the Run box, type services.msc, Click OK.
    Locate the Event Log service, and right-click to select it.
    Select Properties., and in the Startup type list, select Automatic. Verify the Service
    status is Started. Click OK.

    3. Register qmgr.dll and qmgrprxy.dll
    Click Start, Choose Run and in the Run box, type regsvr32 qmgr.dll, Click OK.
    Click Start, Choose Run and in the Run box, type regsvr32 qmgrprxy.dll, Click OK.

    Suggestion 3:-
    It is possible that the contents of the SoftwareDistribution folder have become corrupted,
    so try renaming the SoftwareDistribution folder
    Click Start, Choose Run.
    In the Run box, type services.msc.
    Click OK.
    Right-click the Automatic Updates service.
    Click Stop.
    Stopping the service will take a moment.

    Rename the "SoftwareDistribution" folder:
    a. Click Start, click Run, type: %systemroot%
    Click OK.
    b. Right-click the SoftwareDistribution folder, and then click Rename.
    c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.

    Click Start. Choose Run.
    In the Run box, type services.msc.
    Click OK.
    Right-click the Automatic Updates service.
    Click Start.
    Starting the service will take a moment.

    Please note that your update history is contained in the "datastore" folder and when you
    rename the Software Distribution folder, the history is lost but it's not important. You
    can if need be, copy the contents back from the renamed softwareDistribution.old folder.
    Losing the history of Windows Updates is not important.

    Suggestion 4:-
    Certain files may have become unregistered, and you will need to register them again:-
    Click Start, Choose Run and in the Run box, type regsvr32 wuaueng1.dll, Click OK.

    Do the same for the other files:-
    wucltui.dll
    wuaueng.dll
    wuapi.dll
    jscript.dll
    MSXML.DLL
    MSXML2.DLL
    MSXML3.DLL

    Suggestion 5:-

    Add Windows Update to the Trusted Sites Zone:
    Please note that Security settings in Internet Explorer must be set to Medium or lower for
    ActiveX files to correctly pass to your computer.
    Only the Web sites listed in Internet Explorer's Trusted Sites Zone will be affected by
    the lowering of Security settings. Your current security settings for all other Web sites
    will remain as they are currently configured.

    Open Internet Explorer, click Tools, and then click Internet Options, Click Security.
    Click Trusted Sites Zone. Click Sites.
    Clear the Require server verification (https:) for all sites in this zone check box.
    Use the Add button next to the Add this Web site to the zone box to add the following
    sites:
    http://*.update.microsoft.com
    https://*.update.microsoft.com
    http://download.windowsupdate.com

    Suggestion 6:-
    The below links assist you in checking your system for parasites:-
    http://aumha.org/a/noads.htm
    http://inetexplorer.mvps.org/tshoot.html
    Please note that some malware may kill the internet connection when it is removed, the
    program on the link below will enable you to regain the internet connection.
    http://www.cexx.org/lspfix.htm

    Spyware Programs links:-
    http://www.microsoft.com/athome/security/spyware/software/default.mspx (Windows Defender)
    www.lavasoftusa.com Ad-Aware
    www.security.kolla.de Spybot

    Malware Removal
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    THE PARASITE FIGHT - Finding, Removing & Protecting Yourself From Scumware
    http://aumha.org/a/parasite.htm

    Richard Harper’s Guide to Cleaning Pests
    http://rgharper.mvps.org/cleanit.htm

    Suggestion 7:-
    Make sure you haven’t got anything blocking Windows Update like Nortons, Zonealarm etc
    Also make sure you don’t have a Web Accelerator working in the background such as
    NetZerio, HiSpeed, Speedband etc.

    Suggestion 8:
    If you need to reinstall the ActiveX controls (because they may have become corrupt):-

    Follow this article -
    Updates are not installed successfully from Windows Update, from Microsoft Update, or by
    using Automatic Updates after you repair a Windows XP installation
    http://support.microsoft.com/kb/943144
    --

    TaurArian [MVP] 2005-2008 - Update Services
    http://taurarian.mvps.org
    ======================================
    How to ask a question: http://support.microsoft.com/kb/555375
    Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco



    | I'm working on a machine running XP Home SP3. When I attempt to do an update
    | from the Windows Update site, the "Checking for the latest updates for your
    | computer" process never finishes. I've disabled all firewalls and antivirus
    | software. I've tried the steps outlined here:
    |
    |
    http://www.microsoft.com/communitie...&tid=2e2533fe-495e-442c-af43-a79f780a4336&p=1
    |
    | but the problem persists. When I attempted to install new versions of BITS
    | and WinHTTP, I get an error indicating that the service pack I'm running is
    | newer than the update I'm attempting to install. What else should I try?
    | Uninstalling SP3? Thanks for the help.
    |
    | --
    | Gary Roach
    | ADB Services
    |
    |
     
    TaurArian, Jun 7, 2008
    #4
  5. Gary Roach

    GSKKSG Guest

    Thank you TaurArian. Suggestions 1&2 did not work but #3 did. I am
    uncertain if it was #3 alone or the cummulative 1-3 but nevertheless I can
    now download updates
     
    GSKKSG, Jun 7, 2008
    #5
  6. How to *PREVENT* the corruption of data in the SoftwareDistribution
    subfolder:

    Virus scanning recommendations for computers that are running Windows
    Server 2003, Windows 2000, or Windows XP
    http://support.microsoft.com/kb/822158

    The issue is caused by antivirus software scanning locked files. Exclude
    the locked files from being scanned.

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


    <snurp>
     
    MowGreen [MVP], Jun 9, 2008
    #6
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