client computer loses connection to server everynight

Discussion in 'Windows Small Business Server' started by flbob10, Sep 6, 2007.

  1. flbob10

    flbob10 Guest

    sbs 2003 network setup previously-client machine xp pro pent d intel board.
    the machine was left on at all times and did not lose connection to the
    server at any time. I upgraded the machine, imaging the hard drive and doing
    a repair to a new intel bd with a core 2 duo cpu and 4gb memory. after the
    upgrade the machine loses the connection to the server everynight I must
    logoff and then logon for the connection to work, other machines on the
    network have no network connection issue. this also happens on a 2003 server
    network that I know of. please help.
     
    flbob10, Sep 6, 2007
    #1
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  2. flbob10

    Claus Guest

    Have you checked the NIC properties (Power Settings)? Uncheck the box "allow
    the OS to turn off this device".
     
    Claus, Sep 6, 2007
    #2
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  3. Hello Customer,

    Thank you for posting here. Let's also thank Claus for the great input.

    According to your description, I understand that one XP client computer
    loses network connection to SBS every night after update the hardware. If I
    have misunderstood the problem, please don't hesitate to let me know.

    First, Claus's input is correct, please check the power management setting
    of the NIC on the problematic computer. Please locate on Control Panel ->
    System -> Hardware tab -> Device Manager button -> Network adapters, double
    click your Ethernet adapter, select Power Management tab, uncheck the
    option "Allow the computer to turn off this device to save power", click OK.

    If the issue persists, I suggest we try the following steps to see if we
    can resolve this issue:

    1. Update the NIC driver to latest. Please contact your NIC hardware vendor
    to get latest driver and update on this computer.

    2. Since you had upgrade the hardware on this computer, I suggest you
    repair your XP system from the XP installation disk.

    3. Please do clean boot on this computer to narrow down this issue:

    To clean boot the problematic computer, please use the steps below:
    a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
    (without the quotation marks). Click OK.

    b. In the System Configuration Utility (MSConfig) window, click to select
    the Selective Startup button.

    c. Click to clear the check mark from the "Load startup items" below
    Selective Startup.

    d. Click the Services tab, click to check the "Hide All Microsoft Services"
    box, and remove all the check marks from the remained Non-Microsoft
    Services.

    e. Click OK to close the MSConfig window. Click Yes when you are asked to
    restart your computer in order to enable the changes.

    f. After restarting, please check whether this issue will reoccur.

    g. If there are no more problems, please use the above steps to enable
    services and startup items one by one in order to figure out the root cause
    of this issue.

    If we cannot resolve the issue after we perform the above steps, please
    help me collect some information for further investigation:

    Gather MPS network report on the problematic computer:

    a. Download MPSrepot_network from
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    15706/MPSRPT_NETWORK.EXE

    b. Run MPSRPT_NETWORK.exe on the server box.

    c. The tool will automatically collect the information. This procedure will
    take 10~15 minutes.

    d. Open Windows Explorer, navigate to the folder:
    %SystemRoot%\MPSReports\Network\Reports\Cab\

    e. Send the .cab file directly to me at

    I hope these steps will give you some help.

    Thanks and have a nice day!

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | Thread-Topic: client computer loses connection to server everynight
    | thread-index: AcfwG2JLCp71EELRQ8OxceGg7oygkw==
    | X-WBNR-Posting-Host: 207.46.19.197
    | From: =?Utf-8?B?Zmxib2IxMA==?= <>
    | Subject: client computer loses connection to server everynight
    | Date: Wed, 5 Sep 2007 17:18:00 -0700
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    |
    | sbs 2003 network setup previously-client machine xp pro pent d intel
    board.
    | the machine was left on at all times and did not lose connection to the
    | server at any time. I upgraded the machine, imaging the hard drive and
    doing
    | a repair to a new intel bd with a core 2 duo cpu and 4gb memory. after
    the
    | upgrade the machine loses the connection to the server everynight I must
    | logoff and then logon for the connection to work, other machines on the
    | network have no network connection issue. this also happens on a 2003
    server
    | network that I know of. please help.
    |
     
    Terence Liu [MSFT], Sep 7, 2007
    #3
  4. Hello Bob,

    Thank you for your email.

    The MPS report is on SBS. However, I need the MPS report gathered from the
    only one problematic client computer. The XP client.

    Note: Since you upgrade the hardware on the client computer, if we cannot
    resolve this issue at the end, we may need to reinstall the XP system.

    Before we go any further, please let me know the following information so
    that we can understand your situation more clearly.

    1. Do you check the Power Management tab of the NIC?

    2. Do you update the driver of the NIC?

    3. Do you repair the XP from OS disk?

    4. Does the clean boot has any effect on this issue?

    5. As you mentioned "the machine loses the connection to the server".
    What's connection lose? The Outlook connection, the http connection, shared
    folder connection or all connection? What symptom do you get? Do you get
    any error message?

    6. Does this issue happen on exact time every night?

    7. Do the other clients opening at night?

    I appreciate your time and look forward to hearing from you.

    Thanks and have a nice day!

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | X-Tomcat-ID: 85219642
    | References: <>
    | MIME-Version: 1.0
    | Content-Type: text/plain
    | Content-Transfer-Encoding: 7bit
    | From: (Terence Liu [MSFT])
    | Organization: Microsoft
    | Date: Fri, 07 Sep 2007 06:44:12 GMT
    | Subject: RE: client computer loses connection to server everynight
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | Message-ID: <LV5#>
    | Newsgroups: microsoft.public.windows.server.sbs
    | Lines: 147
    | Path: TK2MSFTNGHUB02.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:61412
    | NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
    |
    | Hello Customer,
    |
    | Thank you for posting here. Let's also thank Claus for the great input.
    |
    | According to your description, I understand that one XP client computer
    | loses network connection to SBS every night after update the hardware. If
    I
    | have misunderstood the problem, please don't hesitate to let me know.
    |
    | First, Claus's input is correct, please check the power management
    setting
    | of the NIC on the problematic computer. Please locate on Control Panel ->
    | System -> Hardware tab -> Device Manager button -> Network adapters,
    double
    | click your Ethernet adapter, select Power Management tab, uncheck the
    | option "Allow the computer to turn off this device to save power", click
    OK.
    |
    | If the issue persists, I suggest we try the following steps to see if we
    | can resolve this issue:
    |
    | 1. Update the NIC driver to latest. Please contact your NIC hardware
    vendor
    | to get latest driver and update on this computer.
    |
    | 2. Since you had upgrade the hardware on this computer, I suggest you
    | repair your XP system from the XP installation disk.
    |
    | 3. Please do clean boot on this computer to narrow down this issue:
    |
    | To clean boot the problematic computer, please use the steps below:
    | a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
    | (without the quotation marks). Click OK.
    |
    | b. In the System Configuration Utility (MSConfig) window, click to select
    | the Selective Startup button.
    |
    | c. Click to clear the check mark from the "Load startup items" below
    | Selective Startup.
    |
    | d. Click the Services tab, click to check the "Hide All Microsoft
    Services"
    | box, and remove all the check marks from the remained Non-Microsoft
    | Services.
    |
    | e. Click OK to close the MSConfig window. Click Yes when you are asked to
    | restart your computer in order to enable the changes.
    |
    | f. After restarting, please check whether this issue will reoccur.
    |
    | g. If there are no more problems, please use the above steps to enable
    | services and startup items one by one in order to figure out the root
    cause
    | of this issue.
    |
    | If we cannot resolve the issue after we perform the above steps, please
    | help me collect some information for further investigation:
    |
    | Gather MPS network report on the problematic computer:
    |
    | a. Download MPSrepot_network from
    |
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    | 15706/MPSRPT_NETWORK.EXE
    |
    | b. Run MPSRPT_NETWORK.exe on the server box.
    |
    | c. The tool will automatically collect the information. This procedure
    will
    | take 10~15 minutes.
    |
    | d. Open Windows Explorer, navigate to the folder:
    | %SystemRoot%\MPSReports\Network\Reports\Cab\
    |
    | e. Send the .cab file directly to me at
    |
    | I hope these steps will give you some help.
    |
    | Thanks and have a nice day!
    |
    | Best regards,
    |
    | Terence Liu(MSFT)
    |
    | Microsoft CSS Online Newsgroup Support
    |
    | Get Secure! - www.microsoft.com/security
    |
    | =====================================================
    | This newsgroup only focuses on SBS technical issues. If you have issues
    | regarding other Microsoft products, you'd better post in the
    corresponding
    | newsgroups so that they can be resolved in an efficient and timely
    manner.
    | You can locate the newsgroup here:
    | http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    |
    | When opening a new thread via the web interface, we recommend you check
    the
    | "Notify me of replies" box to receive e-mail notifications when there are
    | any updates in your thread. When responding to posts via your newsreader,
    | please "Reply to Group" so that others may learn and benefit from your
    | issue.
    |
    | Microsoft engineers can only focus on one issue per thread. Although we
    | provide other information for your reference, we recommend you post
    | different incidents in different threads to keep the thread clean. In
    doing
    | so, it will ensure your issues are resolved in a timely manner.
    |
    | For urgent issues, you may want to contact Microsoft CSS directly. Please
    | check http://support.microsoft.com for regional support phone numbers.
    |
    | Any input or comments in this thread are highly appreciated.
    | =====================================================
    |
    | This posting is provided "AS IS" with no warranties, and confers no
    rights.
    |
    | --------------------
    | | Thread-Topic: client computer loses connection to server everynight
    | | thread-index: AcfwG2JLCp71EELRQ8OxceGg7oygkw==
    | | X-WBNR-Posting-Host: 207.46.19.197
    | | From: =?Utf-8?B?Zmxib2IxMA==?= <>
    | | Subject: client computer loses connection to server everynight
    | | Date: Wed, 5 Sep 2007 17:18:00 -0700
    | | Lines: 8
    | | Message-ID: <>
    | | MIME-Version: 1.0
    | | Content-Type: text/plain;
    | | charset="Utf-8"
    | | Content-Transfer-Encoding: 7bit
    | | X-Newsreader: Microsoft CDO for Windows 2000
    | | Content-Class: urn:content-classes:message
    | | Importance: normal
    | | Priority: normal
    | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
    | | Newsgroups: microsoft.public.windows.server.sbs
    | | Path: TK2MSFTNGHUB02.phx.gbl
    | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:61101
    | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | |
    | | sbs 2003 network setup previously-client machine xp pro pent d intel
    | board.
    | | the machine was left on at all times and did not lose connection to the
    | | server at any time. I upgraded the machine, imaging the hard drive and
    | doing
    | | a repair to a new intel bd with a core 2 duo cpu and 4gb memory. after
    | the
    | | upgrade the machine loses the connection to the server everynight I
    must
    | | logoff and then logon for the connection to work, other machines on the
    | | network have no network connection issue. this also happens on a 2003
    | server
    | | network that I know of. please help.
    | |
    |
    |
     
    Terence Liu [MSFT], Sep 10, 2007
    #4
  5. flbob10

    flbob10 Guest

    Hi Terrence,

    I will run the MPS report on the client machine and get it to you shortly.

    as far as the client machine
    1. I have checked the power management and the settings are ok

    2. I have updated the NIC driver to the latest driver dtd 4/07

    3. I have repaired the O/S from an XP Disk.

    4. A clean boot has no effect on this issue.

    5. The client machine will lose the connection to shared folders on the
    server, although e-mail is ok and internet will NOT be lost. The server
    authentication box will pop-up and request for me to sign in and when I do it
    gives an error msg . the username that you typed is the same as the username
    that you are logged in with. that username has already been tried. a domain
    controller cannot be found to verify that username.

    6. It doesnot happen at the same time every night on Sunday the client
    machine was started up at 932am and and was checked during the day and at
    744pm it was unable to connect to the shared folders on the server until
    logoff /logon.

    7. Another client machine has the same problem, a third machine does not
    have this issue ( all xp pro all updates)

    thanks for your help

     
    flbob10, Sep 10, 2007
    #5
  6. Hello Bob,

    Thank you for your reply.

    From the MPS report, I get that the problematic client obtain IP address
    from your router (192.168.1.1) but not your SBS, and the problematic
    client's DNS pointing to router but not pointing to your SBS. These are not
    properly. If the client's DNS does not pointing to SBS, the client will
    difficult to find DC. Therefore you get the authentication pop-up, and fail
    to validate.

    In SBS network, we should have only one DHCP server, and the DHCP server
    should be SBS. Please disable DHCP on your router. Then, run CEICW on SBS
    to enable DHCP on SBS:

    Go through the follow KB and rerun CEICW carefully.

    How to configure Internet access in Windows Small Business Server 2003
    http://support.microsoft.com/kb/825763/en-us

    Detailed steps for your reference:

    One network adapter - manual router connection to broadband
    a. On the Connection Type page, click Broadband, and then click Next.
    b. On the Broadband Connection page, under My server uses, click A local
    router device with an IP address, and then click Next.
    c. On the Router Connection page, next to Preferred DNS server and next to
    Alternate DNS server, type the IP addresses that are provided by your ISP.
    In the Local IP address of router box, type the IP address of the router
    that the server uses to connect to the router.
    d. Click to select the My server uses a single network connection for both
    Internet access and the local network check box, and then click Next.
    e. A message may appear that warns that the firewall that is provided
    cannot be configured. You are offered a chance to view information about
    configuration settings for an existing firewall device.
    f. On the Network Connection page, click Server Local Area Connection
    under the Connection Name.
    g. Click Next.
    h. Complete the Configure E-mail and Internet Connection Wizard.

    Then, check the client ipconfig result, ensure the client computer obtain
    IP address from SBS, and DNS pointing to SBS.

    Then, monitor the problematic client. Does the issue reoccur?

    If we cannot resolve the issue after we perform the above steps, please
    help me collect some information for further investigation:

    1. Run command "ipconfig /all > c:\ipconfig_sbs.txt" and "route print >
    c:\route_sbs.txt" on SBS, send the files c:\ipconfig_sbs.txt and
    c:\route_sbs.txt to me at

    2. Run command "ipconfig /all > c:\ipconfig_client.txt" and "route print >
    c:\route_client.txt" on problematic client, send the files
    c:\ipconfig_client.txt and c:\route_client.txt to me at


    3. Please capture screenshots on the error messages when you input username
    and password in the pop-up window and send the pictures to me at


    I hope these steps will give you some help.

    Thanks and have a nice day!

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | Thread-Topic: client computer loses connection to server everynight
    | thread-index: AcfzoQEoA8ZPXC6sRAaJm+cP2FjbCA==
    | X-WBNR-Posting-Host: 207.46.193.207
    | From: =?Utf-8?B?Zmxib2IxMA==?= <>
    | References: <>
    <LV5#>
    <>
    | Subject: RE: client computer loses connection to server everynight
    | Date: Mon, 10 Sep 2007 04:52:03 -0700
    | Lines: 279
    | Message-ID: <>
    | MIME-Version: 1.0
    | Content-Type: text/plain;
    | charset="Utf-8"
    | Content-Transfer-Encoding: 7bit
    | X-Newsreader: Microsoft CDO for Windows 2000
    | Content-Class: urn:content-classes:message
    | Importance: normal
    | Priority: normal
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
    | Newsgroups: microsoft.public.windows.server.sbs
    | Path: TK2MSFTNGHUB02.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:61900
    | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Hi Terrence,
    |
    | I will run the MPS report on the client machine and get it to you shortly.
    |
    | as far as the client machine
    | 1. I have checked the power management and the settings are ok
    |
    | 2. I have updated the NIC driver to the latest driver dtd 4/07
    |
    | 3. I have repaired the O/S from an XP Disk.
    |
    | 4. A clean boot has no effect on this issue.
    |
    | 5. The client machine will lose the connection to shared folders on the
    | server, although e-mail is ok and internet will NOT be lost. The server
    | authentication box will pop-up and request for me to sign in and when I
    do it
    | gives an error msg . the username that you typed is the same as the
    username
    | that you are logged in with. that username has already been tried. a
    domain
    | controller cannot be found to verify that username.
    |
    | 6. It doesnot happen at the same time every night on Sunday the client
    | machine was started up at 932am and and was checked during the day and at
    | 744pm it was unable to connect to the shared folders on the server until
    | logoff /logon.
    |
    | 7. Another client machine has the same problem, a third machine does not
    | have this issue ( all xp pro all updates)
    |
    | thanks for your help
    |
    | "Terence Liu [MSFT]" wrote:
    |
    | > Hello Bob,
    | >
    | > Thank you for your email.
    | >
    | > The MPS report is on SBS. However, I need the MPS report gathered from
    the
    | > only one problematic client computer. The XP client.
    | >
    | > Note: Since you upgrade the hardware on the client computer, if we
    cannot
    | > resolve this issue at the end, we may need to reinstall the XP system.
    | >
    | > Before we go any further, please let me know the following information
    so
    | > that we can understand your situation more clearly.
    | >
    | > 1. Do you check the Power Management tab of the NIC?
    | >
    | > 2. Do you update the driver of the NIC?
    | >
    | > 3. Do you repair the XP from OS disk?
    | >
    | > 4. Does the clean boot has any effect on this issue?
    | >
    | > 5. As you mentioned "the machine loses the connection to the server".
    | > What's connection lose? The Outlook connection, the http connection,
    shared
    | > folder connection or all connection? What symptom do you get? Do you
    get
    | > any error message?
    | >
    | > 6. Does this issue happen on exact time every night?
    | >
    | > 7. Do the other clients opening at night?
    | >
    | > I appreciate your time and look forward to hearing from you.
    | >
    | > Thanks and have a nice day!
    | >
    | > Best regards,
    | >
    | > Terence Liu(MSFT)
    | >
    | > Microsoft CSS Online Newsgroup Support
    | >
    | > Get Secure! - www.microsoft.com/security
    | >
    | > =====================================================
    | > This newsgroup only focuses on SBS technical issues. If you have issues
    | > regarding other Microsoft products, you'd better post in the
    corresponding
    | > newsgroups so that they can be resolved in an efficient and timely
    manner.
    | > You can locate the newsgroup here:
    | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    | >
    | > When opening a new thread via the web interface, we recommend you check
    the
    | > "Notify me of replies" box to receive e-mail notifications when there
    are
    | > any updates in your thread. When responding to posts via your
    newsreader,
    | > please "Reply to Group" so that others may learn and benefit from your
    | > issue.
    | >
    | > Microsoft engineers can only focus on one issue per thread. Although we
    | > provide other information for your reference, we recommend you post
    | > different incidents in different threads to keep the thread clean. In
    doing
    | > so, it will ensure your issues are resolved in a timely manner.
    | >
    | > For urgent issues, you may want to contact Microsoft CSS directly.
    Please
    | > check http://support.microsoft.com for regional support phone numbers.
    | >
    | > Any input or comments in this thread are highly appreciated.
    | > =====================================================
    | >
    | > This posting is provided "AS IS" with no warranties, and confers no
    rights.
    | >
    | > --------------------
    | > | X-Tomcat-ID: 85219642
    | > | References: <>
    | > | MIME-Version: 1.0
    | > | Content-Type: text/plain
    | > | Content-Transfer-Encoding: 7bit
    | > | From: (Terence Liu [MSFT])
    | > | Organization: Microsoft
    | > | Date: Fri, 07 Sep 2007 06:44:12 GMT
    | > | Subject: RE: client computer loses connection to server everynight
    | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | > | Message-ID: <LV5#>
    | > | Newsgroups: microsoft.public.windows.server.sbs
    | > | Lines: 147
    | > | Path: TK2MSFTNGHUB02.phx.gbl
    | > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:61412
    | > | NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
    | > |
    | > | Hello Customer,
    | > |
    | > | Thank you for posting here. Let's also thank Claus for the great
    input.
    | > |
    | > | According to your description, I understand that one XP client
    computer
    | > | loses network connection to SBS every night after update the
    hardware. If
    | > I
    | > | have misunderstood the problem, please don't hesitate to let me know.
    | > |
    | > | First, Claus's input is correct, please check the power management
    | > setting
    | > | of the NIC on the problematic computer. Please locate on Control
    Panel ->
    | > | System -> Hardware tab -> Device Manager button -> Network adapters,
    | > double
    | > | click your Ethernet adapter, select Power Management tab, uncheck the
    | > | option "Allow the computer to turn off this device to save power",
    click
    | > OK.
    | > |
    | > | If the issue persists, I suggest we try the following steps to see if
    we
    | > | can resolve this issue:
    | > |
    | > | 1. Update the NIC driver to latest. Please contact your NIC hardware
    | > vendor
    | > | to get latest driver and update on this computer.
    | > |
    | > | 2. Since you had upgrade the hardware on this computer, I suggest you
    | > | repair your XP system from the XP installation disk.
    | > |
    | > | 3. Please do clean boot on this computer to narrow down this issue:
    | > |
    | > | To clean boot the problematic computer, please use the steps below:
    | > | a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
    | > | (without the quotation marks). Click OK.
    | > |
    | > | b. In the System Configuration Utility (MSConfig) window, click to
    select
    | > | the Selective Startup button.
    | > |
    | > | c. Click to clear the check mark from the "Load startup items" below
    | > | Selective Startup.
    | > |
    | > | d. Click the Services tab, click to check the "Hide All Microsoft
    | > Services"
    | > | box, and remove all the check marks from the remained Non-Microsoft
    | > | Services.
    | > |
    | > | e. Click OK to close the MSConfig window. Click Yes when you are
    asked to
    | > | restart your computer in order to enable the changes.
    | > |
    | > | f. After restarting, please check whether this issue will reoccur.
    | > |
    | > | g. If there are no more problems, please use the above steps to
    enable
    | > | services and startup items one by one in order to figure out the root
    | > cause
    | > | of this issue.
    | > |
    | > | If we cannot resolve the issue after we perform the above steps,
    please
    | > | help me collect some information for further investigation:
    | > |
    | > | Gather MPS network report on the problematic computer:
    | > |
    | > | a. Download MPSrepot_network from
    | > |
    | >
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    | > | 15706/MPSRPT_NETWORK.EXE
    | > |
    | > | b. Run MPSRPT_NETWORK.exe on the server box.
    | > |
    | > | c. The tool will automatically collect the information. This
    procedure
    | > will
    | > | take 10~15 minutes.
    | > |
    | > | d. Open Windows Explorer, navigate to the folder:
    | > | %SystemRoot%\MPSReports\Network\Reports\Cab\
    | > |
    | > | e. Send the .cab file directly to me at
    | > |
    | > | I hope these steps will give you some help.
    | > |
    | > | Thanks and have a nice day!
    | > |
    | > | Best regards,
    | > |
    | > | Terence Liu(MSFT)
    | > |
    | > | Microsoft CSS Online Newsgroup Support
    | > |
    | > | Get Secure! - www.microsoft.com/security
    | > |
    | > | =====================================================
    | > | This newsgroup only focuses on SBS technical issues. If you have
    issues
    | > | regarding other Microsoft products, you'd better post in the
    | > corresponding
    | > | newsgroups so that they can be resolved in an efficient and timely
    | > manner.
    | > | You can locate the newsgroup here:
    | > | http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    | > |
    | > | When opening a new thread via the web interface, we recommend you
    check
    | > the
    | > | "Notify me of replies" box to receive e-mail notifications when there
    are
    | > | any updates in your thread. When responding to posts via your
    newsreader,
    | > | please "Reply to Group" so that others may learn and benefit from
    your
    | > | issue.
    | > |
    | > | Microsoft engineers can only focus on one issue per thread. Although
    we
    | > | provide other information for your reference, we recommend you post
    | > | different incidents in different threads to keep the thread clean. In
    | > doing
    | > | so, it will ensure your issues are resolved in a timely manner.
    | > |
    | > | For urgent issues, you may want to contact Microsoft CSS directly.
    Please
    | > | check http://support.microsoft.com for regional support phone numbers.
    | > |
    | > | Any input or comments in this thread are highly appreciated.
    | > | =====================================================
    | > |
    | > | This posting is provided "AS IS" with no warranties, and confers no
    | > rights.
    | > |
    | > | --------------------
    | > | | Thread-Topic: client computer loses connection to server everynight
    | > | | thread-index: AcfwG2JLCp71EELRQ8OxceGg7oygkw==
    | > | | X-WBNR-Posting-Host: 207.46.19.197
    | > | | From: =?Utf-8?B?Zmxib2IxMA==?= <>
    | > | | Subject: client computer loses connection to server everynight
    | > | | Date: Wed, 5 Sep 2007 17:18:00 -0700
    | > | | Lines: 8
    | > | | Message-ID: <>
    | > | | MIME-Version: 1.0
    | > | | Content-Type: text/plain;
    | > | | charset="Utf-8"
    | > | | Content-Transfer-Encoding: 7bit
    | > | | X-Newsreader: Microsoft CDO for Windows 2000
    | > | | Content-Class: urn:content-classes:message
    | > | | Importance: normal
    | > | | Priority: normal
    | > | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
    | > | | Newsgroups: microsoft.public.windows.server.sbs
    | > | | Path: TK2MSFTNGHUB02.phx.gbl
    | > | | Xref: TK2MSFTNGHUB02.phx.gbl
    microsoft.public.windows.server.sbs:61101
    | > | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | > | | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | > | |
    | > | | sbs 2003 network setup previously-client machine xp pro pent d
    intel
    | > | board.
    | > | | the machine was left on at all times and did not lose connection to
    the
    | > | | server at any time. I upgraded the machine, imaging the hard drive
    and
    | > | doing
    | > | | a repair to a new intel bd with a core 2 duo cpu and 4gb memory.
    after
    | > | the
    | > | | upgrade the machine loses the connection to the server everynight I
    | > must
    | > | | logoff and then logon for the connection to work, other machines on
    the
    | > | | network have no network connection issue. this also happens on a
    2003
    | > | server
    | > | | network that I know of. please help.
    | > | |
    | > |
    | > |
    | >
    | >
    |
     
    Terence Liu [MSFT], Sep 11, 2007
    #6
  7. flbob10

    flbob10 Guest

    I did as suggested and this corrected the problem as described thanks for
    your help

     
    flbob10, Sep 16, 2007
    #7
  8. Hello Bob,

    Thank you for update.

    I'm glad to hear that things are working correctly for you now.

    I'd like to make a summary for this post:

    Issue:
    =============
    Client computers lose mapped drive connection to SBS, and pop-up for
    authentication.

    Cause:
    =============
    Client computers' DNS do not pointing to SBS

    Resolutions:
    =============
    Disable DHCP on router, and enable DHCP on SBS, to ensure the client
    computers' DNS pointing to SBS

    Please do not hesitate to post in SBS newsgroup if you need any assistance
    in the future. I look forward to working with you again.

    Thank you and have a nice day,

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | Thread-Topic: client computer loses connection to server everynight
    | thread-index: Acf4cAWYzLTFU5/0RBa3keu+azEwYw==
    | X-WBNR-Posting-Host: 207.46.192.207
    | From: =?Utf-8?B?Zmxib2IxMA==?= <>
    | References: <>
    <LV5#>
    <>
    <>
    <>
    | Subject: RE: client computer loses connection to server everynight
    | Date: Sun, 16 Sep 2007 07:44:01 -0700
    | Lines: 305
    | Message-ID: <>
    | MIME-Version: 1.0
    | Content-Type: text/plain;
    | charset="Utf-8"
    | Content-Transfer-Encoding: 7bit
    | X-Newsreader: Microsoft CDO for Windows 2000
    | Content-Class: urn:content-classes:message
    | Importance: normal
    | Priority: normal
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
    | Newsgroups: microsoft.public.windows.server.sbs
    | Path: TK2MSFTNGHUB02.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:63307
    | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | I did as suggested and this corrected the problem as described thanks for
    | your help
    |
    | "Terence Liu [MSFT]" wrote:
    |
    | > Hello Bob,
    | >
    | > Thank you for your reply.
    | >
    | > From the MPS report, I get that the problematic client obtain IP
    address
    | > from your router (192.168.1.1) but not your SBS, and the problematic
    | > client's DNS pointing to router but not pointing to your SBS. These are
    not
    | > properly. If the client's DNS does not pointing to SBS, the client will
    | > difficult to find DC. Therefore you get the authentication pop-up, and
    fail
    | > to validate.
    | >
    | > In SBS network, we should have only one DHCP server, and the DHCP
    server
    | > should be SBS. Please disable DHCP on your router. Then, run CEICW on
    SBS
    | > to enable DHCP on SBS:
    | >
    | > Go through the follow KB and rerun CEICW carefully.
    | >
    | > How to configure Internet access in Windows Small Business Server 2003
    | > http://support.microsoft.com/kb/825763/en-us
    | >
    | > Detailed steps for your reference:
    | >
    | > One network adapter - manual router connection to broadband
    | > a. On the Connection Type page, click Broadband, and then click Next.
    | > b. On the Broadband Connection page, under My server uses, click A
    local
    | > router device with an IP address, and then click Next.
    | > c. On the Router Connection page, next to Preferred DNS server and
    next to
    | > Alternate DNS server, type the IP addresses that are provided by your
    ISP.
    | > In the Local IP address of router box, type the IP address of the
    router
    | > that the server uses to connect to the router.
    | > d. Click to select the My server uses a single network connection for
    both
    | > Internet access and the local network check box, and then click Next.
    | > e. A message may appear that warns that the firewall that is provided
    | > cannot be configured. You are offered a chance to view information
    about
    | > configuration settings for an existing firewall device.
    | > f. On the Network Connection page, click Server Local Area Connection
    | > under the Connection Name.
    | > g. Click Next.
    | > h. Complete the Configure E-mail and Internet Connection Wizard.
    | >
    | > Then, check the client ipconfig result, ensure the client computer
    obtain
    | > IP address from SBS, and DNS pointing to SBS.
    | >
    | > Then, monitor the problematic client. Does the issue reoccur?
    | >
    | > If we cannot resolve the issue after we perform the above steps, please
    | > help me collect some information for further investigation:
    | >
    | > 1. Run command "ipconfig /all > c:\ipconfig_sbs.txt" and "route print >
    | > c:\route_sbs.txt" on SBS, send the files c:\ipconfig_sbs.txt and
    | > c:\route_sbs.txt to me at
    | >
    | > 2. Run command "ipconfig /all > c:\ipconfig_client.txt" and "route
    print >
    | > c:\route_client.txt" on problematic client, send the files
    | > c:\ipconfig_client.txt and c:\route_client.txt to me at
    | >
    | >
    | > 3. Please capture screenshots on the error messages when you input
    username
    | > and password in the pop-up window and send the pictures to me at
    | >
    | >
    | > I hope these steps will give you some help.
    | >
    | > Thanks and have a nice day!
    | >
    | > Best regards,
    | >
    | > Terence Liu(MSFT)
    | >
    | > Microsoft CSS Online Newsgroup Support
    | >
    | > Get Secure! - www.microsoft.com/security
    | >
    | > =====================================================
    | > This newsgroup only focuses on SBS technical issues. If you have issues
    | > regarding other Microsoft products, you'd better post in the
    corresponding
    | > newsgroups so that they can be resolved in an efficient and timely
    manner.
    | > You can locate the newsgroup here:
    | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    | >
    | > When opening a new thread via the web interface, we recommend you check
    the
    | > "Notify me of replies" box to receive e-mail notifications when there
    are
    | > any updates in your thread. When responding to posts via your
    newsreader,
    | > please "Reply to Group" so that others may learn and benefit from your
    | > issue.
    | >
    | > Microsoft engineers can only focus on one issue per thread. Although we
    | > provide other information for your reference, we recommend you post
    | > different incidents in different threads to keep the thread clean. In
    doing
    | > so, it will ensure your issues are resolved in a timely manner.
    | >
    | > For urgent issues, you may want to contact Microsoft CSS directly.
    Please
    | > check http://support.microsoft.com for regional support phone numbers.
    | >
    | > Any input or comments in this thread are highly appreciated.
    | > =====================================================
    | >
    | > This posting is provided "AS IS" with no warranties, and confers no
    rights.
    | >
    | > --------------------
    | > | Thread-Topic: client computer loses connection to server everynight
    | > | thread-index: AcfzoQEoA8ZPXC6sRAaJm+cP2FjbCA==
    | > | X-WBNR-Posting-Host: 207.46.193.207
    | > | From: =?Utf-8?B?Zmxib2IxMA==?= <>
    | > | References: <>
    | > <LV5#>
    | > <>
    | > | Subject: RE: client computer loses connection to server everynight
    | > | Date: Mon, 10 Sep 2007 04:52:03 -0700
    | > | Lines: 279
    | > | Message-ID: <>
    | > | MIME-Version: 1.0
    | > | Content-Type: text/plain;
    | > | charset="Utf-8"
    | > | Content-Transfer-Encoding: 7bit
    | > | X-Newsreader: Microsoft CDO for Windows 2000
    | > | Content-Class: urn:content-classes:message
    | > | Importance: normal
    | > | Priority: normal
    | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
    | > | Newsgroups: microsoft.public.windows.server.sbs
    | > | Path: TK2MSFTNGHUB02.phx.gbl
    | > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:61900
    | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | > |
    | > | Hi Terrence,
    | > |
    | > | I will run the MPS report on the client machine and get it to you
    shortly.
    | > |
    | > | as far as the client machine
    | > | 1. I have checked the power management and the settings are ok
    | > |
    | > | 2. I have updated the NIC driver to the latest driver dtd 4/07
    | > |
    | > | 3. I have repaired the O/S from an XP Disk.
    | > |
    | > | 4. A clean boot has no effect on this issue.
    | > |
    | > | 5. The client machine will lose the connection to shared folders on
    the
    | > | server, although e-mail is ok and internet will NOT be lost. The
    server
    | > | authentication box will pop-up and request for me to sign in and when
    I
    | > do it
    | > | gives an error msg . the username that you typed is the same as the
    | > username
    | > | that you are logged in with. that username has already been tried. a
    | > domain
    | > | controller cannot be found to verify that username.
    | > |
    | > | 6. It doesnot happen at the same time every night on Sunday the
    client
    | > | machine was started up at 932am and and was checked during the day
    and at
    | > | 744pm it was unable to connect to the shared folders on the server
    until
    | > | logoff /logon.
    | > |
    | > | 7. Another client machine has the same problem, a third machine does
    not
    | > | have this issue ( all xp pro all updates)
    | > |
    | > | thanks for your help
    | > |
    | > | "Terence Liu [MSFT]" wrote:
    | > |
    | > | > Hello Bob,
    | > | >
    | > | > Thank you for your email.
    | > | >
    | > | > The MPS report is on SBS. However, I need the MPS report gathered
    from
    | > the
    | > | > only one problematic client computer. The XP client.
    | > | >
    | > | > Note: Since you upgrade the hardware on the client computer, if we
    | > cannot
    | > | > resolve this issue at the end, we may need to reinstall the XP
    system.
    | > | >
    | > | > Before we go any further, please let me know the following
    information
    | > so
    | > | > that we can understand your situation more clearly.
    | > | >
    | > | > 1. Do you check the Power Management tab of the NIC?
    | > | >
    | > | > 2. Do you update the driver of the NIC?
    | > | >
    | > | > 3. Do you repair the XP from OS disk?
    | > | >
    | > | > 4. Does the clean boot has any effect on this issue?
    | > | >
    | > | > 5. As you mentioned "the machine loses the connection to the
    server".
    | > | > What's connection lose? The Outlook connection, the http
    connection,
    | > shared
    | > | > folder connection or all connection? What symptom do you get? Do
    you
    | > get
    | > | > any error message?
    | > | >
    | > | > 6. Does this issue happen on exact time every night?
    | > | >
    | > | > 7. Do the other clients opening at night?
    | > | >
    | > | > I appreciate your time and look forward to hearing from you.
    | > | >
    | > | > Thanks and have a nice day!
    | > | >
    | > | > Best regards,
    | > | >
    | > | > Terence Liu(MSFT)
    | > | >
    | > | > Microsoft CSS Online Newsgroup Support
    | > | >
    | > | > Get Secure! - www.microsoft.com/security
    | > | >
    | > | > =====================================================
    | > | > This newsgroup only focuses on SBS technical issues. If you have
    issues
    | > | > regarding other Microsoft products, you'd better post in the
    | > corresponding
    | > | > newsgroups so that they can be resolved in an efficient and timely
    | > manner.
    | > | > You can locate the newsgroup here:
    | > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    | > | >
    | > | > When opening a new thread via the web interface, we recommend you
    check
    | > the
    | > | > "Notify me of replies" box to receive e-mail notifications when
    there
    | > are
    | > | > any updates in your thread. When responding to posts via your
    | > newsreader,
    | > | > please "Reply to Group" so that others may learn and benefit from
    your
    | > | > issue.
    | > | >
    | > | > Microsoft engineers can only focus on one issue per thread.
    Although we
    | > | > provide other information for your reference, we recommend you post
    | > | > different incidents in different threads to keep the thread clean.
    In
    | > doing
    | > | > so, it will ensure your issues are resolved in a timely manner.
    | > | >
    | > | > For urgent issues, you may want to contact Microsoft CSS directly.
    | > Please
    | > | > check http://support.microsoft.com for regional support phone
    numbers.
    | > | >
    | > | > Any input or comments in this thread are highly appreciated.
    | > | > =====================================================
    | > | >
    | > | > This posting is provided "AS IS" with no warranties, and confers no
    | > rights.
    | > | >
    | > | > --------------------
    | > | > | X-Tomcat-ID: 85219642
    | > | > | References: <>
    | > | > | MIME-Version: 1.0
    | > | > | Content-Type: text/plain
    | > | > | Content-Transfer-Encoding: 7bit
    | > | > | From: (Terence Liu [MSFT])
    | > | > | Organization: Microsoft
    | > | > | Date: Fri, 07 Sep 2007 06:44:12 GMT
    | > | > | Subject: RE: client computer loses connection to server everynight
    | > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | > | > | Message-ID: <LV5#>
    | > | > | Newsgroups: microsoft.public.windows.server.sbs
    | > | > | Lines: 147
    | > | > | Path: TK2MSFTNGHUB02.phx.gbl
    | > | > | Xref: TK2MSFTNGHUB02.phx.gbl
    microsoft.public.windows.server.sbs:61412
    | > | > | NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
    | > | > |
    | > | > | Hello Customer,
    | > | > |
    | > | > | Thank you for posting here. Let's also thank Claus for the great
    | > input.
    | > | > |
    | > | > | According to your description, I understand that one XP client
    | > computer
    | > | > | loses network connection to SBS every night after update the
    | > hardware. If
    | > | > I
    | > | > | have misunderstood the problem, please don't hesitate to let me
    know.
    | > | > |
    | > | > | First, Claus's input is correct, please check the power
    management
    | > | > setting
    | > | > | of the NIC on the problematic computer. Please locate on Control
    | > Panel ->
    | > | > | System -> Hardware tab -> Device Manager button -> Network
    adapters,
    | > | > double
    | > | > | click your Ethernet adapter, select Power Management tab, uncheck
    the
    | > | > | option "Allow the computer to turn off this device to save
    power",
    | > click
    | > | > OK.
    | > | > |
    | > | > | If the issue persists, I suggest we try the following steps to
    see if
    | > we
    | > | > | can resolve this issue:
    | > | > |
    | > | > | 1. Update the NIC driver to latest. Please contact your NIC
    hardware
    | > | > vendor
    | > | > | to get latest driver and update on this computer.
    | > | > |
    | > | > | 2. Since you had upgrade the hardware on this computer, I suggest
    you
    | > | > | repair your XP system from the XP installation disk.
    | > | > |
    | > | > | 3. Please do clean boot on this computer to narrow down this
    issue:
    | > | > |
    | > | > | To clean boot the problematic computer, please use the steps
    below:
    | > | > | a. Click Start, click Run, and then in the Open box, type
    "MSCONFIG"
    | > | > | (without the quotation marks). Click OK.
    | > | > |
    |
     
    Terence Liu [MSFT], Sep 17, 2007
    #8
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