Client connection problems after installing Premium technologies

Discussion in 'Windows Small Business Server' started by John Ross, Apr 29, 2007.

  1. John Ross

    John Ross Guest

    Hi all

    After a few dry runs at installation I am seeing the same issue after
    installing the Premium technologies.

    The network configuration is as follows

    Router (with static IP on WAN), the routers LAN interface was set to
    The router connects to NIC1 set to by the router by way of
    router DHCP (and address reservation so it is always the same)
    Then NIC2 was just left as normal to serv the internal LAN and workstations.

    Now initial installation up till the point SBS was setup was OK, I could
    connect a client computer and access the internet via the server.

    But after following the installation procedure for the premum technologies
    and r2 technologies thats when it wrong.

    After running the connection wizard again (with same details as before) the
    client computers would not connect and would not access the internet.

    I could however access the internet from the server itself using IE.

    I could browse the network and see the server, I could try and access the
    client apps folder and it asks me for a user name & pw and once entered I can
    see the apps. But the client cannot logon to the domain using the account
    already set up.

    Seems very strange behaviour so it must be something i am doing.

    Any suggestions appreciated.

    BR, John
    John Ross, Apr 29, 2007
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  2. John Ross

    Anna Clark Guest

    Hi John:

    Can we start by checking the DNS settings on your LAN?

    Please post back the results of ipconfig /all > iptext.txt

    from both the server and a workstation.

    Once we know that is under control, we can go from there.

    Also, are there any errors in your event logs? Event ID and Source please.


    Anna Clark
    Please reply or post the solution to
    your issue so that others may benefit.
    Anna Clark, Apr 30, 2007
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  3. in addition to Anna's request.
    Your NIC card connected to the router should not be getting its IP via DHCP
    The recommended, supported configuration, is to turn off DHCP on the router
    and assign a static IP to the NIC in the same subnet range as the router as
    well as statically assign Subnet Mask and Gateway to Match the router

    The DNS address should be static and set to the IP address of the internal

    If you have installed ISA 2004 you should then run the CEICW again after
    making this change.

    And insure that you have installed the Firewall client on each workstation
    (but NOT the server)
    Cris Hanna [SBS-MVP], Apr 30, 2007
  4. John Ross

    John Ross Guest

    Thanks for the replies.

    Anna, I will post the additional information shortly

    Chris, I am in the middle of another installation, just walking back over my
    steps to make sure I didn't miss anything. I did try and set the NIC
    connected to the router manually but without success, this time I will do it
    during installation.

    Will get back soon.

    Thanks again, John

    John Ross, Apr 30, 2007
  5. John Ross

    John Ross Guest

    DHCP ; no
    IP ADDR ;
    Sub ;
    Gateway ; .
    DNS ;
    WINS ;

    WAN (now set to static IP Chris)
    DHCP ; no
    IP ADDR ;
    Sub ;
    Gateway ;
    DNS ;
    WINS ;

    DHCP ;
    IP ADDR ;
    Sub ;
    Gateway ;
    DNS ;
    WINS ;
    Not really, a few, when cables were unplugged and so on but nothing major

    I did complete the installation again, at the point where SBS was installed
    (without ISA) trhe client could connect and browse the internet, I could send
    email via exchange locally but I could not get it to send email out (and seen
    nothing inbound)

    Error, recipients could not be reached #5.7.1 smtp;550 5.7.1 relaying denied.

    But once ISA was installed things grind to a halt.

    The connection wizard seems flawless and it uses the same ISP details as the
    previous SBS2000 box.

    Very strange, I really thought the SBS wizard was pretty bullet proof.

    John Ross, Apr 30, 2007
  6. John Ross

    Anna Clark Guest

    Hi John:

    DNS looks good. Have you installed the firewall client on the workstations?
    (Not the server!).

    In the properties of IE under Tools, Internet Options, Connections, Lan

    is the box "use proxy" checked?

    Anna Clark, Apr 30, 2007
  7. John Ross

    John Ross Guest


    I have been taking it a step at a time, checking every feature on the way as
    something is not going as planned along the way.

    At the moment I stopped before installing the premium technologies disk
    again and did the "todo" list.
    So I used the wizard to connect and setup email, that resulted in the IP
    configs posted already.
    I setup a couple of computers and users am having a little trouble setting
    up exchange for SMTP mail.
    The computers connect no problems, logon to the domain, browse the web,
    setup outlook etc.
    Fax services work and will send to file or route to email (group) so thats
    I can send email between users (at the moment myself, but that gets boring!)
    But trying to send email outside, nope, wont do it, I get a NDR saying the
    user cannot relay. That i don't understand.
    The KB is not much help, a lot of the points I knew already from EX2K and
    SBS2K and was quite happy configuring.
    I guess I should find a solution to this before going ahead with the ISA
    installation as I was fully expecting the wizard to configure everything that
    was needed, so I must have done something wrong.
    One bit at a time... ;-) SBS2K might be brought back out the box yet!

    BR, John
    John Ross, Apr 30, 2007
  8. John Ross

    Anna Clark Guest


    I can't, and I don't think anyone else here can read your mind. If you are
    going to post a problem, and want assistance, then please stay with the same

    Unless I misunderstood your issue, you have "problems after installing
    Premium technology"

    Now you say you are taking it "one step at a time", and don't have ISA

    If you jump back and forth on the same server, there is no way to know how
    to help.

    I suggest you start a new thread from a known condition, say after a base
    install without any of the Premium Tech stuff, and get all of those
    problems worked out before you move on.


    Anna Clark
    Please reply or post the solution to
    your issue so that others may benefit.
    Anna Clark, Apr 30, 2007
  9. John Ross

    John Ross Guest


    Thats correct, I have now repeated my steps a few times and as the
    installation of the premium tachnologies is pretty straigforward I am working
    on making sure the base install is actually working fully and configured.
    Thats exactly where I am heading. Couldn't have said it better myself

    I think there is a problem, and there is no point in me working it out after
    installing ISA when i can do it without the additional variables of ISA.

    Once I am 100% sure the base install is working fully I will attempt to load
    the premium technologies again.

    Thanks again

    John Ross, May 1, 2007
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