Client machines randomly locking up when printing

Discussion in 'Windows Small Business Server' started by Dave Groot, Aug 22, 2005.

  1. Dave Groot

    Dave Groot Guest

    I have a customer who is using SBS 2003, 7 workstations and one server,
    rolled out the network in DEC 2004, everything was fine till about a month
    ago, now the machines are locking up when they go to print, not all machines
    at once, it seems to roam the network. It isn't specific to one application,
    it can be word Quickbooks Outlook, pretty much anything. They are all using
    Windows XP Pro, MS Works 2005 and have CA eTrust Antivirus. I have tried many
    things like checking for virus', spyware, made sure all updates were done on
    both server and workstations. They are using different types of printers and
    they are all local printers, each one has their own. Any help in this matter
    is greatly appreciated.
    also i have checked the log files on the Client machines, they are logging
    the application hang, but no further info is available. Any Ideas?

    Please Help
     
    Dave Groot, Aug 22, 2005
    #1
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  2. Hello Dave,

    Thank you for posting to the SBS Newsgroup.

    I am sorry for the delayed response due to weekend. Please understand that
    the newsgroups are staffed weekdays by Microsoft Support professionals to
    answer your systems and applications questions. Your understanding is
    greatly appreciated!

    I understand that in the SBS 2K3 domain, there are seven client
    workstations XP Professional, each of the workstation links with a local
    printer. When clients try to print, their workstations will "lock up". If I
    have misunderstood your concern, please let me know.

    Due to complicate of this issue and lack of information for research, we
    need your help to gather the following information to isolate whether this
    is a server or client side issue. Please take your time to perform the
    following steps on the problematic clients' workstations.

    1. Please perform Clean Boot on the problematic workstation to see whether
    this is a third party issue. The detail steps are:

    a. Click Start->Run, type "MSCONFIG" (without the quotation marks) and
    click OK.

    b. In the System Configuration Utility (MSConfig) window, click the
    "Startup" tab.

    c. Click to clear all the check marks from the list box under "Startup".

    d. Click the Services tab, check the "Hide all Microsoft Services" box and
    then click the "Disable All" button to disable the non-Microsoft services.

    e. Click OK to close the MSConfig window. Click Yes when you are asked to
    restart your computer in order to enable the changes.

    f. After restarting, please check whether this issue still exists.

    2. If Clean Boot does not work, please open Notepad, can you print and
    whether this issue occurs again?

    3. What is the exact meaning of "locking up", workstations hang or clients
    being prompted a window to enter account name and password again?

    4. Do you mean the Operation System "locking up" or the software about to
    print "locking up"? How long does this issue last? Can you print smoothly
    afterwards?

    5. When the issue happening, can you press CTRL+ALT+DEL? If yes, please go
    to Task Manager, and check which process is occurring the largest CPU
    Usage.

    6. Besides this issue, are you experiencing any performance problems on the
    server? Does your server work well now, for example, Exchange send/receive
    emails, clients access Companyweb etc.

    7. On the server and problematic client workstation, run "eventvwr"
    (without quotation marks), check whether there is any error, if yes, double
    click it, click the Copy button and paste the full content to the Newsgroup.

    I am appreciated your time and cooperation. If anything is unclear, please
    feel free to let me know.

    Best regards,

    Brandy Nee

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
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    please "Reply to Group" so that others may learn and benefit from your
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    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.



    --------------------
     
    Brandy Nee [MSFT], Aug 22, 2005
    #2
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  3. Dave Groot

    Dave Groot Guest

    Brandy,

    Thnaks for the reply,

    In answer to some of the questions:

    1: the server seems to be running fine, no issues with Exchange or
    Sharepoint or anything else as far as I notice. Also this problem is not
    constant, it occurs every day but not on all workstations, seems like one day
    it hist one then the next day another.

    2: The locking up occurs in the program being printed from as well as after
    it happens I cannot print from any other app til I reboot, also after a
    application hang you cannot ope the printers and faxes control panel.

    3: I will try to do a clean boot on one of the biggest problem worksatations
    and see if this seems to resolve anything, I also will follow up with what
    shows in the log file.

    Please let me know if anything comes to mind

    Thanks in advance

     
    Dave Groot, Aug 22, 2005
    #3
  4. Hello Dave,

    Thank you for posting back!

    I still suggest you that perform the clean boot on the problematic client
    workstation first. This is the first thing we need to do this moment. Also,
    please take your time to collect the rest of the information in my previous
    reply for us to research.

    I am appreciated your time and cooperation, and am looking forward to your
    reply!

    Best regards,

    Brandy Nee

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.



    --------------------
     
    Brandy Nee [MSFT], Aug 23, 2005
    #4
  5. Dave Groot

    Dave Groot Guest

    Here are some samples of the error log files on the machines that are locking
    up


    Event Type: Error
    Event Source: Application Hang
    Event Category: (101)
    Event ID: 1002
    Date: 9/8/2005
    Time: 9:16:40 AM
    User: N/A
    Computer: OFFICE-1
    Description:
    Hanging application IEXPLORE.EXE, version 6.0.2900.2180, hang module
    hungapp, version 0.0.0.0, hang address 0x00000000.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 48 61 6e 67 ion Hang
    0010: 20 20 49 45 58 50 4c 4f IEXPLO
    0018: 52 45 2e 45 58 45 20 36 RE.EXE 6
    0020: 2e 30 2e 32 39 30 30 2e .0.2900.
    0028: 32 31 38 30 20 69 6e 20 2180 in
    0030: 68 75 6e 67 61 70 70 20 hungapp
    0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
    0040: 61 74 20 6f 66 66 73 65 at offse
    0048: 74 20 30 30 30 30 30 30 t 000000
    0050: 30 30 00





    Event Type: Error
    Event Source: Application Hang
    Event Category: (101)
    Event ID: 1002
    Date: 9/7/2005
    Time: 3:24:59 PM
    User: N/A
    Computer: OFFICE-1
    Description:
    Hanging application pfwin.exe, version 1.0.0.1, hang module hungapp, version
    0.0.0.0, hang address 0x00000000.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 48 61 6e 67 ion Hang
    0010: 20 20 70 66 77 69 6e 2e pfwin.
    0018: 65 78 65 20 31 2e 30 2e exe 1.0.
    0020: 30 2e 31 20 69 6e 20 68 0.1 in h
    0028: 75 6e 67 61 70 70 20 30 ungapp 0
    0030: 2e 30 2e 30 2e 30 20 61 .0.0.0 a
    0038: 74 20 6f 66 66 73 65 74 t offset
    0040: 20 30 30 30 30 30 30 30 0000000
    0048: 30 0





    Event Type: Error
    Event Source: Application Hang
    Event Category: (101)
    Event ID: 1002
    Date: 8/30/2005
    Time: 2:41:37 PM
    User: N/A
    Computer: OFFICE-1
    Description:
    Hanging application pfwin.exe, version 1.0.0.1, hang module hungapp, version
    0.0.0.0, hang address 0x00000000.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 48 61 6e 67 ion Hang
    0010: 20 20 70 66 77 69 6e 2e pfwin.
    0018: 65 78 65 20 31 2e 30 2e exe 1.0.
    0020: 30 2e 31 20 69 6e 20 68 0.1 in h
    0028: 75 6e 67 61 70 70 20 30 ungapp 0
    0030: 2e 30 2e 30 2e 30 20 61 .0.0.0 a
    0038: 74 20 6f 66 66 73 65 74 t offset
    0040: 20 30 30 30 30 30 30 30 0000000
    0048: 30 0


     
    Dave Groot, Sep 16, 2005
    #5
  6. Hello Dave,

    Thank you for posting back!

    Thanks a lot for your Event logs. However, the information is still not
    enough. Please see:

    1. Just a double check, what is the exact meaning of "locking up"?

    a. Client workstations' operation system hang and you cannot do anything at
    all unless rebooting.

    b. Clients were lock off their workstations, so they need to input their
    username and password to log in domain again.

    2. Have you tried Clean Boot?

    3. Are all the printers the same brand and model?

    4. When did this issue occur? Please install the latest firmware on your
    printers.

    5. Also, please check whether there is any virus or spyware on the client
    workstations.

    By the way, for performance issue, we suggest that contact Microsoft
    Product Support Services via telephone so that a dedicated Support
    Professional can assist with your request. Please be advised that
    contacting phone support will be a charged call, as performance issue
    always need debug and we do not do this in the Public Newsgroup.

    I am appreciated your time and understanding!

    Best regards,

    Brandy Nee

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.



    --------------------
    <$>
     
    Brandy Nee [MSFT], Sep 19, 2005
    #6
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