Client machines randomly locking up when printing

I have a customer who is using SBS 2003, 7 workstations and one server,
rolled out the network in DEC 2004, everything was fine till about a month
ago, now the machines are locking up when they go to print, not all machines
at once, it seems to roam the network. It isn't specific to one application,
it can be word Quickbooks Outlook, pretty much anything. They are all using
Windows XP Pro, MS Works 2005 and have CA eTrust Antivirus. I have tried many
things like checking for virus', spyware, made sure all updates were done on
both server and workstations. They are using different types of printers and
they are all local printers, each one has their own. Any help in this matter
is greatly appreciated.
also i have checked the log files on the Client machines, they are logging
the application hang, but no further info is available. Any Ideas?

Please Help

 

Hello Dave,

Thank you for posting to the SBS Newsgroup.

I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!

I understand that in the SBS 2K3 domain, there are seven client
workstations XP Professional, each of the workstation links with a local
printer. When clients try to print, their workstations will "lock up". If I
have misunderstood your concern, please let me know.

Due to complicate of this issue and lack of information for research, we
need your help to gather the following information to isolate whether this
is a server or client side issue. Please take your time to perform the
following steps on the problematic clients' workstations.

1. Please perform Clean Boot on the problematic workstation to see whether
this is a third party issue. The detail steps are:

a. Click Start->Run, type "MSCONFIG" (without the quotation marks) and
click OK.

b. In the System Configuration Utility (MSConfig) window, click the
"Startup" tab.

c. Click to clear all the check marks from the list box under "Startup".

d. Click the Services tab, check the "Hide all Microsoft Services" box and
then click the "Disable All" button to disable the non-Microsoft services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue still exists.

2. If Clean Boot does not work, please open Notepad, can you print and
whether this issue occurs again?

3. What is the exact meaning of "locking up", workstations hang or clients
being prompted a window to enter account name and password again?

4. Do you mean the Operation System "locking up" or the software about to
print "locking up"? How long does this issue last? Can you print smoothly
afterwards?

5. When the issue happening, can you press CTRL+ALT+DEL? If yes, please go
to Task Manager, and check which process is occurring the largest CPU
Usage.

6. Besides this issue, are you experiencing any performance problems on the
server? Does your server work well now, for example, Exchange send/receive
emails, clients access Companyweb etc.

7. On the server and problematic client workstation, run "eventvwr"
(without quotation marks), check whether there is any error, if yes, double
click it, click the Copy button and paste the full content to the Newsgroup.

I am appreciated your time and cooperation. If anything is unclear, please
feel free to let me know.

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------

 

Brandy,

Thnaks for the reply,

In answer to some of the questions:

1: the server seems to be running fine, no issues with Exchange or
Sharepoint or anything else as far as I notice. Also this problem is not
constant, it occurs every day but not on all workstations, seems like one day
it hist one then the next day another.

2: The locking up occurs in the program being printed from as well as after
it happens I cannot print from any other app til I reboot, also after a
application hang you cannot ope the printers and faxes control panel.

3: I will try to do a clean boot on one of the biggest problem worksatations
and see if this seems to resolve anything, I also will follow up with what
shows in the log file.

Please let me know if anything comes to mind

Thanks in advance

 

Hello Dave,

Thank you for posting back!

I still suggest you that perform the clean boot on the problematic client
workstation first. This is the first thing we need to do this moment. Also,
please take your time to collect the rest of the information in my previous
reply for us to research.

I am appreciated your time and cooperation, and am looking forward to your
reply!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------

 

Here are some samples of the error log files on the machines that are locking
up


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 9/8/2005
Time: 9:16:40 AM
User: N/A
Computer: OFFICE-1
Description:
Hanging application IEXPLORE.EXE, version 6.0.2900.2180, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 49 45 58 50 4c 4f IEXPLO
0018: 52 45 2e 45 58 45 20 36 RE.EXE 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00





Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 9/7/2005
Time: 3:24:59 PM
User: N/A
Computer: OFFICE-1
Description:
Hanging application pfwin.exe, version 1.0.0.1, hang module hungapp, version
0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 70 66 77 69 6e 2e pfwin.
0018: 65 78 65 20 31 2e 30 2e exe 1.0.
0020: 30 2e 31 20 69 6e 20 68 0.1 in h
0028: 75 6e 67 61 70 70 20 30 ungapp 0
0030: 2e 30 2e 30 2e 30 20 61 .0.0.0 a
0038: 74 20 6f 66 66 73 65 74 t offset
0040: 20 30 30 30 30 30 30 30 0000000
0048: 30 0





Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 8/30/2005
Time: 2:41:37 PM
User: N/A
Computer: OFFICE-1
Description:
Hanging application pfwin.exe, version 1.0.0.1, hang module hungapp, version
0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 70 66 77 69 6e 2e pfwin.
0018: 65 78 65 20 31 2e 30 2e exe 1.0.
0020: 30 2e 31 20 69 6e 20 68 0.1 in h
0028: 75 6e 67 61 70 70 20 30 ungapp 0
0030: 2e 30 2e 30 2e 30 20 61 .0.0.0 a
0038: 74 20 6f 66 66 73 65 74 t offset
0040: 20 30 30 30 30 30 30 30 0000000
0048: 30 0

 

Hello Dave,

Thank you for posting back!

Thanks a lot for your Event logs. However, the information is still not
enough. Please see:

1. Just a double check, what is the exact meaning of "locking up"?

a. Client workstations' operation system hang and you cannot do anything at
all unless rebooting.

b. Clients were lock off their workstations, so they need to input their
username and password to log in domain again.

2. Have you tried Clean Boot?

3. Are all the printers the same brand and model?

4. When did this issue occur? Please install the latest firmware on your
printers.

5. Also, please check whether there is any virus or spyware on the client
workstations.

By the way, for performance issue, we suggest that contact Microsoft
Product Support Services via telephone so that a dedicated Support
Professional can assist with your request. Please be advised that
contacting phone support will be a charged call, as performance issue
always need debug and we do not do this in the Public Newsgroup.

I am appreciated your time and understanding!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



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