Clients updates failing to install with 0x80070003 error

Discussion in 'Update Services' started by Daniel, Sep 14, 2005.

  1. Daniel

    Daniel Guest

    Hi there,

    We have a colleague who is having trouble installing updates.

    In the error log we are seeing the 0x80070003 error next to all updates when
    they try to install - see below.

    2005-09-08 12:00:24 1368 8f0 Report REPORT EVENT:
    {51F3A910-3F84-4341-B73F-33C91C03B083} 2005-09-08 12:00:24+0100 1 195 101
    {2FCDEFD7-B98F-4A25-8DF4-F8060AFC0942} 100 80070003 AutomaticUpdates Failure
    Content Install Installation Failure: Windows failed to install the
    following update with error 0x80070003: Security Update for Windows XP
    (KB899591).

    Here is the machine he is using...

    OS Version = 5.1.2600.2.0.65792
    Computer Brand = Hewlett-Packard
    Computer Model = HP Compaq nc6120 (PG825ET#ABU)
    Bios Revision = 68DTD Ver. F.06
    Bios Name = EPP runtime BIOS - Version 1.1
    Bios Release Date = 2005-06-02T00:00:00
    Locale ID = 1033

    Has anyone come across this before?

    Thanks,
    Daniel
     
    Daniel, Sep 14, 2005
    #1
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  2. Hi,

    Please try this:

    Rename (or just delete) the SoftwareDistribution folder and
    see if it helps.

    You can use the procedure described here:

    http://v5.windowsupdate.microsoft.com/v5consumer/showarticle.aspx?articleid=21&ln=en

    (later on, you can just delete the renamed SoftwareDistribution
    folder).

    I suggest you reboot the computer after renaming or deleting the
    SoftwareDistribution folder.


    If that didn't help, I suggest you try to install the update manually
    and see what happens then, direct download link to the update is to be
    found here:

    Security Update for Windows XP (KB899591)
    http://www.microsoft.com/downloads/details.aspx?FamilyId=A229F193-DA3F-4014-925D-1EACF5BA296C
     
    Torgeir Bakken \(MVP\), Sep 14, 2005
    #2
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  3. The 0x80070003 is a DIRECTORY NOT FOUND error.

    What happens if you install the update interactively?

    Also, seeing the actual sequence of log entries, rather than just the
    reporting event, will provide some additional detail that might give us a
    better idea.
     
    Lawrence Garvin, Sep 14, 2005
    #3
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