Cluster Service Account Fails during Cluster Creation

Discussion in 'Clustering' started by BCW, Nov 19, 2005.

  1. BCW

    BCW Guest

    I'm trying to create a cluster on windows 2k3 enterprise
    member servers. The cluster will eventually host an Exchange EVS. The
    projected cluster passes the feasibility check in the wizard. After that
    when I attempt to create the cluster I get an account error "the account
    name is invalid or does not exist, or the password is invalid for the
    account name specified". The account is a domain account svc_cluster. It
    is a member of domain admins and in the local security policy of the
    cluster server it has the Logon as a Service right.

    What's wrong with the account?
     
    BCW, Nov 19, 2005
    #1
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  2. Hi BCW,

    See if the following article helps in troubleshooting this issue you're
    experiencing:

    307532 How to troubleshoot the Cluster service account when it modifies
    http://support.microsoft.com/?id=307532

    --------------------
    Hope this helps,
    Mike Rosado
    Windows 2000 MCSE + MCDBA
    Microsoft Enterprise Platform Support
    Windows NT/2000/2003 Cluster Technologies

    ====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    ====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    <http://www.microsoft.com/info/cpyright.htm>

    -----Original Message-----
    --------------------
     
    Mike Rosado [MSFT], Nov 19, 2005
    #2
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  3. BCW

    BCW Guest

    Thanks Mike. Unfortunately the article did not fix the problem. I tried
    using a domain admin account and ensuring the domain admins was still
    listed in the local administrators account, as well as granting the
    administrators account all the local user rights properties specified in
    the article. I still get the "the account name is invalid or does not
    exist, or the password is invalid for the account name specified" error. I
    guess I might have to give up on this one as an exercise. To tell you the
    truth, I'm thinking that cluster services is generally not the best way to
    get to hardware redundancy in the data center. In reviewing the newsgroups
    articles it seems to create more difficult data integrity risk issues that
    it solves in hardware failures. I have been working with a company that
    uses enterprise grade virtualization setups & that seems like a better way
    to go to get redundancy and flexibility for multiple platforms at once with
    less overall cost per virtualized server and less complexity. I haven't
    seen many, if any articles where people who have done both with the latest
    and greatest setups can compare their experiences with both and recount the
    pros and cons for each type of virtualized server.

    Thanks for your reference though.
     
    BCW, Nov 20, 2005
    #3
  4. BCW

    Matt Povey Guest

    Hi,

    Try reducing the length of the service account password for the duration of
    the install. The installation seems not to like long passwords though you can
    change to a long password fairly easily afterwards (google for "Windows
    cluster service account password change").

    I agree that if you're not very careful, you can have data integrity issues
    pre SP1 of W2K3. SP1 sorts out a lot of the difficulties however by giving
    you a maintainance mode that allows chkdsk, formats etc. to be performed
    without the grief that you get pre-SP1.

    Whether you go cluster or virtualisation is dependent on what you're trying
    to achieve. A highly available service can be achieved with both though
    clustering is the way to go if you want to protect against both hardware and
    OS failure. A cluster will likely recover from a borked boot volume on a node
    where a virtualised env. will just carry that borkiness across. Also, a
    cluster will likely recover more quickly.

    Don't discount Windows clustering (esp. post SP1). Just be careful how you
    design and build it.

    Good luck.
     
    Matt Povey, Nov 20, 2005
    #4
  5. Ensure you are not using the format <username>@<domain_name> . Use
    <username>\<netbios_domain_name>

    --
    Chuck Timon, Jr.
    Microsoft Corporation
    CCS Beta Engineer
    This posting is provided "AS IS" with no
    warranties, and confers no rights.
     
    Chuck Timon [MSFT], Nov 20, 2005
    #5
  6. BCW

    BCW Guest

    I am using the create a new cluster wizard in cluster administrator. It
    uses an entry window where you supply the username on its own line and it
    fills in the domain name automatically. The domain is <domain>.com. I
    tried both <domain>.com and <domain>. Both give the same invalid user or
    password error. I have temporarily set the password for the account to be
    blank, but still get the same error. I also put the user account in the
    domain admins group and verified that domain admins is still in the local
    administrators group on the target machine. Not sure what else is left to
    try...
     
    BCW, Nov 22, 2005
    #6
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