Code 80070005 Windows Update encountered an unknown error

Discussion in 'Windows Update' started by Stephen Russell, Feb 21, 2009.

  1. {5B031935-38D2-4040-9B36-4FA1409A59D6} 2009-02-21 10:17:09:963-0500 1 202
    102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
    Content Install Reboot completed.
    {00DC501A-52D5-4E10-AD7D-178EA3CC2FA8} 2009-02-21 10:17:18:400-0500 1 148
    101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80070005 SelfUpdate Failure
    Software Synchronization Windows Update Client failed to detect with error
    0x80070005.
    {FC9AEE7A-F665-4D5E-AFA3-139CA7BA6B18} 2009-02-21 10:38:13:969-0500 1 148
    101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80070005 SelfUpdate Failure
    Software Synchronization Windows Update Client failed to detect with error
    0x80070005.
    {25ED8C72-BF57-4EA0-A037-30C10103ECCD} 2009-02-21 10:45:53:158-0500 1 148
    101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80070005 SelfUpdate Failure
    Software Synchronization Windows Update Client failed to detect with error
    0x80070005.
    {208F00B0-31B9-4F8B-AD30-D7C06BE274C0} 2009-02-21 10:45:57:048-0500 1 148
    101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80070005 SelfUpdate Failure
    Software Synchronization Windows Update Client failed to detect with error
    0x80070005.

    Windows Vista Home Premium SP1 OEM

    I've tried every 'fix' in this newsgroup, Google, Microsoft support, startup
    repair, turned off Norton anti-virus, turned off Norton Firewall.

    Where can I get free support?

    All prices listed on this page are in U.S. dollars, and paid support is
    billable to Visa, MasterCard, and American Express.
    Product Support Services are subject to Microsoft's then-current prices,
    terms, and conditions, which are subject to change without notice. The
    support options, services, and prices described herein are available for
    Microsoft products acquired in the United States only.
     
    Stephen Russell, Feb 21, 2009
    #1
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  2. There is a very good chance are that you are seeing the affects of a
    hijackware infection.

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    2. Run this online scan (in safe mode w/networking, if need be):
    http://onecare.live.com/site/en-us/center/howsafe.htm

    3. Run a /thorough/ check for hijackware, including posting the requested
    logs in an appropriate forum, not here.

    Checking for/Help with Hijackware
    http://aumha.net/viewtopic.php?f=30&t=4075
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
    =====================
    Start a free (no-charge) Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates.
     
    PA Bear [MS MVP], Feb 21, 2009
    #2
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  3. Stephen Russell

    Ken Guest

    I have this same problem with Windows Vista Windows Update returning the
    8007005 error. I have run the malware from Windows and installed Spyware
    Doctor. Problem remains.

    Ken
     
    Ken, Mar 9, 2010
    #3
  4. Now do Step #3 or begin your own, new thread about /your/ problem and
    computer.

    NB: If you had no anti-virus application installed or the subscription had
    expired *when the machine first got infected* and/or your subscription has
    since expired and/or the machine's not been kept fully-patched at Windows
    Update, don't waste your time with any of the below: Format & reinstall
    Windows. A Repair Install will NOT help!

    Microsoft PCSafety provides home users (only) with no-charge support in
    dealing with malware infections such as viruses, spyware (including unwanted
    software), and adware.
    https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

    Also available via the Consumer Security Support home page:
    https://consumersecuritysupport.microsoft.com/
     
    PA Bear [MS MVP], Mar 9, 2010
    #4
  5. Locate in REGISTER, the entries for "svchost.exe -k netsvcs"
    The patch can't diferent of:

    C:\WINDOWS\system32\svchost.exe -k netsvcs or
    %SystemRoot%\system32\svchost.exe -k netsvcs

    for bits service start, for me, one this entryes was: "%fystem%\system32...
     
    Code 80070005 / Windows Update, Apr 30, 2010
    #5
  6. Thank you for replying to thread from February 2009!
     
    PA Bear [MS MVP], May 1, 2010
    #6
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