Code 8024A000 Windows Update Encountered an unknown error

Discussion in 'Windows Update' started by ncm3, Mar 29, 2009.

  1. ncm3

    ncm3 Guest

    I have Vista Home Premium already installed on a computer I bought. Windows
    update was working fine and now when I check for new updates, I get the error
    message above in the subject and when I try again, it keeps happening. I
    searched this error code and found some posts, from 2005. I tried some of the
    recommended solutions, but this doesn't fix it. Any solutions available for
    2009?
     
    ncm3, Mar 29, 2009
    #1
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  2. Start here (ignore the error numbers):

    Error messages that you may receive when you try to download and install
    updates from the Windows Update Web site, from the Microsoft Update Web
    site, or from a WSUS server: "0x800704DD," "0x80240020," or both:
    http://support.microsoft.com/?kbid=910341

    However, there's a very good chance are that you are seeing the affects of a
    hijackware infection.

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
    Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    3. Run a /thorough/ check for hijackware, including posting the requested
    logs in an appropriate forum, not here.

    Checking for/Help with Hijackware
    http://aumha.net/viewtopic.php?f=30&t=4075
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
    =====================
    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates.
     
    PA Bear [MS MVP], Mar 29, 2009
    #2
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