Computer constantly freezes while using IE or AOL

Discussion in 'Windows Vista General Discussion' started by coloradokarry17, Feb 13, 2009.

  1. *Good evening & thanks for any advice. I am a novice home user in nee
    of a solution. My computer constantly freezes while I'm surfing o
    either IE or AOL. I get the circle that just keeps turning. the only wa
    to get out is to reboot every time.

    *This is a new HP Pavilion dv7 which is about two weeks old. Got i
    from Best Buy.

    *I'm not sure what info is needed to help identify a problem so I'l
    try & provide as much as I can.

    *HP Pavilion dv7
    *Windows Vista Home Premium
    *64 bit
    *AMD Turion X2 Dual-Core Mobile RM-72 2.10 GHz
    *4.00 GB RAM
    *ATI Radeon HD 3200 Graphics


    *Carbonite Online back-up
    *Trend Micro Antivirus plus AntiSpyware 2009 (product version 17; fil
    *Webroot Spy Sweeper
    *AOL 9.1
    *Picasa 3
    *Microsoft Office 2007
    *HP Officejet 6400 series

    Here is a copy of the last IE problem report
    *description*a problem caused this program to stop interacting wit
    *problem signature*problem event name: apphangb
    application name: iexplore.ex
    application version: 7.0.6001.1800
    application timestamp: 47918f1
    hang signature: ceb
    hang type: 205
    os version: 6.0.6001.
    locale id: 103
    additional hang signature 1: 28ab1fb3e09fe520c1774c112af45b8
    additional hang signature 2: d59
    additional hang signature 3: 2f2f6b16d2b20a69f164809f1d7325f
    additional hang signature 4: f6f
    additional hang signature 5: 91914a85ad36d4dbc08504871aa78aa
    additional hang signature 6: 9f6
    additional hang signature 7: c0d342b4adcc8789fa77fcf4392c08e
    *extra information about the problem*bucket id: 20550212

    *I also have lots of service hang reports. Here is a copy of one ~

    *description*service hp cue devicediscovery service hung on starting
    *problem signature*problem event name: servicehan
    service name: hpqddsv
    image name: hpqddsvc.dl
    image version: 100.0.190.
    service type: 2
    start type:
    os version: 6.0.6001.
    locale id: 103
    *extra information about the problem*bucket id: 11171263

    *hopefully someone has some insight into a fix for this problem. thank
    in advance for your help :)
    coloradokarry17, Feb 13, 2009
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  2. Sometimes, an OEM version, which is what you have -- O/S and software
    installed by the computer manufacture may not be installed properly.
    Have you called HP, because you have a limited time software warranty,
    about the issues?
    Jack the Ripper, Feb 13, 2009
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  3. coloradokarry17

    Malke Guest


    1. Back up any data you have.

    2. Restore the computer to factory condition. This is usually done in HPs by
    pressing F10 as the computer is starting up but refer to your user manual.
    Do a full, destructive System Recovery.

    3. If the hanging continues after this, immediately return the computer to
    the store and get a new one. Do not let Best Buy give you one of its famous
    run-arounds. A new computer with no malware should not act like this and if
    it does with nothing on it but HP's image, you have hardware problems that
    will only get worse.

    Malke, Feb 13, 2009
  4. (some more snippage)
    In December (I think it was) I saw advertisements for an HP laptop at
    BestBuy that seemed like a good deal, but when I looked at the customer
    reviews, there were *many* reports of unpredictable freezing. I chose to
    not buy that computer.

    I'm sorry that I can't recall the model number - it might have ended in
    1120 - but I can't tell if it matches the OP's computer anyway, because he
    didn't give a complete model number.

    In other words, I strongly second Malke'a advice.

    Gene E. Bloch, Feb 13, 2009
  5. I use a Dell and have the same problem with AOl and the Internet Explorer. So
    it is more than just a computer issue, it is mostly software conflicts
    between AOL and the Internet Explorer.

    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: iexplore.exe
    Application Version: 7.0.6001.18000
    Application Timestamp: 47918f11
    Hang Signature: 1621
    Hang Type: 4
    OS Version: 6.0.6001.
    Locale ID: 1033
    Additional Hang Signature 1: c430a8669992ada8463d5ff1a3d3f452
    Additional Hang Signature 2: e6f7
    Additional Hang Signature 3: 7d241c7c7a3524b8b797d306b53e088d
    Additional Hang Signature 4: c939
    Additional Hang Signature 5: 8e90128507e861f7ee3f65a82b0e93aa
    Additional Hang Signature 6: d218
    Additional Hang Signature 7: 0f4e43bb9f53e03caa8c9fbb2e8dfa38

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    BlindedVision247, Feb 24, 2009
  6. coloradokarry17

    Boconnel Guest

    Try going into "msconfig" and disabling the Carbonite service and the
    Carbonite Start-Up and see if the computer freezing stops. If it does,
    go back in and turn them both on and see if the freezing re-occurs. I
    don't know what the fix is, but I had a similar situation and I isolated
    it to Carbonite.
    Boconnel, Apr 12, 2009
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