ConnectComputer Problem

Discussion in 'Windows Small Business Server' started by NeeNee, Feb 2, 2007.

  1. NeeNee

    NeeNee Guest

    My church has SBS 2003. We are trying to connect client computers using
    connectcomputer but are having problems. The client computers are all
    running Windows XP professional. The problen we are having is that once we
    get to the wizard page and click "Connect to the network now" to start the
    wizard we received the "cannot display the page". We have no idea what the
    problem could be. Any ideas?

    Thank you
     
    NeeNee, Feb 2, 2007
    #1
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  2. Maybe try...

    Add the ConnectComputer server's IP address or FQDN to the Local Intranet
    zone:

    1. Start Internet Explorer.
    2. On the Tools menu, click Internet Options.
    3. On the Security tab, click Local intranet zone, and then click Sites.
    4. Click Advanced.
    5. In the Add this Web site to the zone box, type the ConnectComputer
    server's IP address or the ConnectComputer server's FQDN, and then click
    Add.
    Note You must type the ConnectComputer server's IP address or the
    ConnectComputer server's FQDN in the http://IP address or http://FQDN
    format.
    6. Click OK, click OK, and then click OK.
     
    Merv Porter [SBS-MVP], Feb 2, 2007
    #2
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  3. NeeNee

    NeeNee Guest

    Unfortunately that did not solve the issue. The client computers are
    connecting to the internet through the server. The client NICs are pointing
    to the server. Client computers displays Network Configuration Page, but it
    does not appear to load completely. Also, when "Connect Computer Now" is
    selected we still receive the cannot display the page" message. Is there
    some setting on the server that we're missing?


     
    NeeNee, Feb 3, 2007
    #3
  4. NeeNee

    NeeNee Guest

    Unfortunately that did not solve the issue. The client computers are
    connecting to the internet through the server. The client NICs are pointing
    to the server. Client computers displays Network Configuration Page, but it
    does not appear to load completely. Also, when "Connect Computer Now" is
    selected we still receive the cannot display the page" message. Is there
    some setting on the server that we're missing?


     
    NeeNee, Feb 3, 2007
    #4
  5. Wireless NICs on the client computers?

    --
    Merv Porter [SBS-MVP]
    ============================

     
    Merv Porter [SBS-MVP], Feb 3, 2007
    #5
  6. Mapped drives on existing workstations? - delete them.

    --
    Merv Porter [SBS-MVP]
    ============================

     
    Merv Porter [SBS-MVP], Feb 3, 2007
    #6
  7. NeeNee

    NeeNee Guest

    No, we do not have wireless NICs on the client on the computers.

     
    NeeNee, Feb 4, 2007
    #7
  8. NeeNee

    NeeNee Guest

    There are no mapped drives on the existing workstations.

     
    NeeNee, Feb 4, 2007
    #8
  9. Please post the results of an ipconfig /all for the server and a
    workstation.

    --
    Merv Porter [SBS-MVP]
    ============================

     
    Merv Porter [SBS-MVP], Feb 4, 2007
    #9
  10. IE 7 installed on the workstations?

    --
    Merv Porter [SBS-MVP]
    ============================

     
    Merv Porter [SBS-MVP], Feb 4, 2007
    #10
  11. NeeNee

    NeeNee Guest

    You asked if IE 7 installed on the workstations, No.

    Here are the IP configurations.....

    Server IP Configuration:

    Microsoft Windows [Version 5.2.3790]
    (C) Copyright 1985-2003 Microsoft Corp.
    C:\Documents and Settings\Administrator>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : g4dyk61
    Primary Dns Suffix . . . . . . . : ******.local
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : Yes
    WINS Proxy Enabled. . . . . . . . : Yes
    DNS Suffix Search List. . . . . . : ******.local
    sd.cox.net
    Ethernet adapter Server Local Area Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8169 Gigabit Ethernet
    Adapter
    Physical Address. . . . . . . . . : 00-40-F4-EF-6C-D4
    DHCP Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 192.168.16.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.16.2
    Primary WINS Server . . . . . . . : 192.168.16.2
    Ethernet adapter Network Connection:
    Connection-specific DNS Suffix . : sd.cox.net
    Description . . . . . . . . . . . : Intel(R) PRO/1000 MT Server Connection
    Physical Address. . . . . . . . . : 00-11-43-10-41-97
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.105
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.16.2
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Lease Obtained. . . . . . . . . . : Saturday, February 03, 2007 6:05:51 PM
    Lease Expires . . . . . . . . . . : Sunday, February 04, 2007 6:05:51 PM

    Client IP Configuration:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\User>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Admin
    Primary Dns Suffix . . . . . . . : ******.local
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : ******.local
    ******.local
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . : ******.local
    Description . . . . . . . . . . . : SiS 900 PCI Fast Ethernet Adapter
    Physical Address. . . . . . . . . : 00-07-95-15-E2-26
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.16.20
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.16.2
    DHCP Server . . . . . . . . . . . : 192.168.16.2
    DNS Servers . . . . . . . . . . . : 192.168.16.2
    Primary WINS Server . . . . . . . : 192.168.16.2
    Lease Obtained. . . . . . . . . . : Saturday, February 03, 2007
    4:04:20
    PM
    Lease Expires . . . . . . . . . . : Sunday, February 11, 2007
    4:04:20 PM




     
    NeeNee, Feb 4, 2007
    #11
  12. Only a couple of things to note...

    It looks like you have a 2 NIC + router network setup. The external NIC
    should have a static IP address assigned to it (not a dynamic one assigned
    by the router's DHCP service). You don't want the external NIC IP to change
    at the whim of the router.

    Re-run CEICW and specify the ISP's DNS nameserver's as "forwarders" on the
    appropriate screen.

    Also check the NIC binding and make sure that the Internal NIC is listed
    first...

    Right click My Network Places...Properties. Highlight the Internal NIC. Then
    select Advanced...Advanced Settings from the top menu for that window.
    The Internal NIC should be displayed first followed by the External NIC.
    If not, move the Internal NIC to the top of the list.
    The Internal NIC should have File and Printer Sharing bound (checkmarked)
    to the TCP/IP Protocol.
    The Internal NIC should have Client for Microsoft Networks bound
    (checkmarked) to the TCP/IP Protocol.
    The External NIC should be bound to TCP/IP only (no other protocols or
    services).


    Also, was this SBS 2003 SP1?
    Is ISA 2004 installed on the SBS server?
    On the server, can you connect to Companyweb?
    (http://companyweb/default.aspx)
    Do you have any firewall software (other than Windows Firewall) on the XP
    Pro boxes?
    From the workstation, can you ping the SBS server IP address: 192.168.16.2?

    This thread may give more troubleshooting steps...

    Problem with connect computer wizard
    http://groups.google.com/group/micr...ot+be+displayed&rnum=1&hl=en#e7ab96692247ecdc

    --
    Merv Porter [SBS-MVP]
    ============================

     
    Merv Porter [SBS-MVP], Feb 4, 2007
    #12
  13. NeeNee

    NeeNee Guest

    Tried to change external NIC to a static I.P assignment when we recieved
    invalid/error subnet mask. I am not understanding why that error is occuring
    for subnet mask 255.255.255.0. Any Ideas why that is occuring

    Any ideas?

     
    NeeNee, Feb 4, 2007
    #13
  14. Well that's strange.

    What make/model router do you have?

    Have you tried another IP address other than 192.168.1.105 for the external
    NIC?

    What is the exact text of the error message that you are getting?

    --
    Merv Porter [SBS-MVP]
    ============================

     
    Merv Porter [SBS-MVP], Feb 4, 2007
    #14
  15. NeeNee

    NeeNee Guest

    We're using the Linksys Wireless - G broadband router model no. WRT54G

    No, we have not tried another IP address

    The error message we're receiving is "Page Cannot Be Displayed" the error
    code at the
    bottom reads "Cannot find server or DNS error"

    Does the Domain Name need to be registered by the ISP provider.

     
    NeeNee, Feb 11, 2007
    #15
  16. Domain Name... no, you don't have to register it if it is an internal domain
    name (not one that you use to connect the server from a remote location,
    like http://mycompany.com)

    Have you re-run CEICW and does it complete without error?
    http://www.sbs-rocks.com/sbs2k3/sbs2k3-n2.htm

    --
    Merv Porter [SBS-MVP]
    ============================

     
    Merv Porter [SBS-MVP], Feb 12, 2007
    #16
  17. NeeNee

    Greg Guest

    The first question would be what if I was trying to connect from a remote
    location? The set up here is that we are using two switches. The broadband
    modem plugs into the linksys router and the router connects the internet to
    the two switches and provides the IP address to all the clients. The one
    switch has internet access all the time, the second switch has the client
    computers connecting to the server. All the nic on the clients point back to
    the server internal nic with a generic setting of 192.168.16.2. the clients
    can get to the Network configeration page but no further. The internet
    connection is not stable on the switch connected by the server, but is on the
    other switch. Is there something we missed, and can we use the other switch
    to connect to the server remotely.

     
    Greg, Feb 17, 2007
    #17
  18. NeeNee

    NeeNee Guest

    Merv,

    A gentleman (Greg) that I work for settng up the server posed the following
    questions, any help
    would be greatly appreciation.

    The first question would be what if I was trying to connect from a remote
    location? The set up here is that we are using two switches. The broadband
    modem plugs into the linksys router and the router connects the internet to
    the two switches and provides the IP address to all the clients. The one
    switch has internet access all the time, the second switch has the client
    computers connecting to the server. All the nic on the clients point back to
    the server internal nic with a generic setting of 192.168.16.2. the clients
    can get to the Network configeration page but no further. The internet
    connection is not stable on the switch connected by the server, but is on the
    other switch. Is there something we missed, and can we use the other switch
    to connect to the server remotely.

     
    NeeNee, Feb 25, 2007
    #18
  19. I'm a little confused by your network configuration. I'm not sure what you
    are trying to accomplish with the 2 switches. If I've interpreted your
    description correctly, both switches would be on the same network segment
    and would not be "remote" to the SBS server.

    Is this your physical setup?


    Internet
    |
    Broadband Modem
    |
    Router --- Switch1
    |
    Switch2 --- SBS Server (with single NIC in the SBS server)
    | | | |
    Workstations


    SBS works best when it controls the DHCP service for the its network. If
    you want to isolate the SBS network from Switch1, put a second NIC in the
    SBS server, then let the SBS server handle DHCP for its network segment (the
    workstations). (The router would then handle DHCP for any computers
    attached to Switch1). Set is up similar to this diagram:

    http://www.smallbizserver.net/Default.aspx?tabid=266&articleType=ArticleView&articleId=74

    Then re-run CEICW.

    Your final setup would look like:

    Internet
    |
    Broadband Modem
    |
    Router --- Switch1... (attached computers)
    |
    SBS server (external NIC)
    ||
    SBS Server (internal NIC)
    |
    Switch2
    | | | |
    Workstations


    --
    Merv Porter [SBS-MVP]
    ============================

     
    Merv Porter [SBS-MVP], Feb 25, 2007
    #19
  20. NeeNee

    NeeNee Guest

    The set up you suggested is how our system is configured. The IP address of
    the servers internal NIC
    has same IP as the workstations as described in the diagram. Can you
    explain how our
    NIC cards IP addresses should be configured. We are still getting "Can't
    find server"
    error message when we try to run Connectcomputer.

    We tried to make the domain name of the client systems, the domain of the
    server,
    this seems to cause a problem.

     
    NeeNee, Feb 25, 2007
    #20
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