Connection problems after most recent auto updates

Discussion in 'Windows Update' started by cbrigham, Aug 16, 2009.

  1. cbrigham

    cbrigham Guest

    After this weeks windows automatic security updates installed, the two
    desktops I have (which both use Linksys Wireless-G PCI Adapters WMP54G to
    access internet through our Verizon DSL Router) can no longer access the
    internet. Both the Linksys Network Monitor and Windows Wireless Network
    Connection icons in the system tray show they are connected and active,
    however the Network Monitor shows it is connected to the access point but
    "has no internet connectivity". I also have three laptops running on the same
    network which underwent the auto updates without any connection issues. The
    two desktops are running Windows XP Professional with Trend Micro and Windows
    XP Home with Verizon Internet Security Suite. I tried going through
    Cisco/Linksys support but since the adapters are out of warranty they will
    not support without charging me a fee. Anyone else having similar problems?
     
    cbrigham, Aug 16, 2009
    #1
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  2. WinXP SP2 or SP3?

    What updates did you install? Was WinXP SP3 one of them?

    NB: Do NOT attempt to use System Restore to correct this problem unless
    you've (a) first uninstalled all of the updates you installed this week and
    (b) the behavior persists!

    You might...

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    For home users (only), no-charge support is available by calling
    1-866-PCSAFETY in the United States and in Canada or by contacting your
    local Microsoft subsidiary. There is no-charge for support calls that are
    associated with security updates.

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    PA Bear [MS MVP], Aug 16, 2009
    #2
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  3. cbrigham

    cbrigham Guest

    Both PC's are running SP3

    the same 10 updates were done on both PC's:

    7 were "Security updates for Windows XP"
    2 were "Updates for Windows XP"
    1 was "Security update for Windows Media Player"

    Should I list the knowledge base numbers of the updates?
     
    cbrigham, Aug 16, 2009
    #3
  4. Turn off Automatic updates *first*...

    For your own purposes, make the list. Use that list to uninstall them all.
    Reboot. Problem still there? Use System Restore to go back to a point
    before you installed any of those updates. It'll reboot, so then check if
    the problem still exists again.

    Anytime the problem no longer exists - begin installing *one* of the updates
    at a time, rebooting and testing after each install. If the problem never
    shows itself again - issue resolved. If the problem does show itself
    again - you know the issue is caused by the last update you installed - come
    back here and post *that* KB###### and the exact symptoms. ;-)
     
    Shenan Stanley, Aug 16, 2009
    #4
  5. See Shenan's reply or open a free support incident.
     
    PA Bear [MS MVP], Aug 16, 2009
    #5
  6. cbrigham

    cbrigham Guest

    Hi,

    I don't know if this changes anything or not but since my last post, I
    discovered if I disable Trend Micro Internet Security, then I can connect to
    the internet. The second PC with similar problems (running Windows XP Home
    SP3 and Verizon Internet Security Suite) seems to have intermittent
    connection problems. Not sure If I should try to troubleshoot with Trend
    Micro?
     
    cbrigham, Aug 16, 2009
    #6
  7. Although that is completely up to you - you already *have* started to try
    and troubleshoot with Trend Micro by disabling it. ;-)

    Did Trend Micro (whatever product you have) do an update about the same time
    as you did the Microsoft ones?

    You could still troubleshoot the Microsoft ones - at least you have an idea
    how to do that now and if it turns out to be a conflict between Trend
    Micro/etc and a Microsoft Update - you'll know which one and be able to
    report that all around.
     
    Shenan Stanley, Aug 16, 2009
    #7
  8. Repost: What updates did you install? Did the updates include WinXP SP3,
    IE8, and/or KB972260?

     
    PA Bear [MS MVP], Aug 16, 2009
    #8
  9. cbrigham

    cbrigham Guest

    Here's the list of updates that were installed

    Security Update for Windows XP:
    KB971557
    KB960859
    KB973869
    KB973354
    KB956744
    KB973507
    KB971657

    Update for Windows XP:
    KB968389
    KB973815

    Security update for Windows Media Player (KB973540)

     
    cbrigham, Aug 16, 2009
    #9
  10. Open a free support incident.

     
    PA Bear [MS MVP], Aug 16, 2009
    #10
  11. cbrigham

    Topjohn Guest

    I had the same problem. I use I.E. 8 on Vista SP2. Update KB972260 is the
    culprit in my case. I went to Windows update, clicked on installed updates,
    right clicked on that update and checked delete. Reboot. When back up go to
    updates again. It will search for updates and find the one you just deleted.
    Right click it and select "hide". This works for me. Now I just have to visit
    forums like this to find a lasting solution as microsoft is no help in fixing
    their problem, inspite of the billions they make off this buggy crap they
    sell.
     
    Topjohn, Aug 22, 2009
    #11
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