Constant problems with "Internet Explorer has stopped working..."

Discussion in 'Windows Vista General Discussion' started by MaryL, Feb 17, 2008.

  1. MaryL

    MaryL Guest

    I usually do not cross-post, and I already posted a similar message to
    another group. Then I realized that this may be the newsgroup I should have
    started with.

    I am using a new computer (Dell 530, only about a month old) with Vista Home
    Premium (full version, not OEM). Starting a few days ago, I have been
    getting error messages that says, "Internet Explorer has stopped working
    correctly. Windows will close the program and notify you if a solution is
    available." Then IE closes down. Of course, I have never received any such
    "notice." This problem is growing worse and worse. Sometimes, I have to
    "try" to open IE numerous times before the error message finally stops

    Has anyone found a solution? I did get a response on the other group which
    said that it is likely than an an ActiveX control has been installed on the
    machine that is not Vista compliant and it taking IE 7 down. If that is the
    case, I don't remember doing it -- and I don't have any idea how to search
    for ActiveX and/or delete it.

    The problem of "IE has stopped working correctly..." problem surfaces as
    soon as I open IE. I did not have the problem until a few days ago, and I
    have not added any new programs. A google search showed many similar
    reports for other programs, but they were reports of problems and not
    solutions. The Microsoft knowledge base shows the issue being linked to
    version of StompSoft by Migo Digital Valut or an earlier version of
    the program. It says that the issue may also occur if a third-party program
    such as Reno or Spydawn is installed. I have not installed any of these
    programs -- in fact, I have never heard of them. Nevertheless, I followed
    the instructions in MS knowledge base to determine whether Digital Vault is
    installed. The instructions were to start task manager, click on the
    Application tab, click on New Task, and type cmd in the Create New Task
    dialog box. When I then typed dir "Program Files" at the command prompt (as
    directed), then pressed ENTER, *nothing* (no programs) appeared as output.
    The instructions did not say where I should "be" when I entered this
    command, so I tried it from both the desktop and when IE was running.

    I have scheduled both AVG and Windows Defender to run every day. I also
    manually turn on Ad-Aware 2007 and SpyBot S&D several times a week.

    Help! This is a new problem but is a frequent problem, and I hope someone
    can help diagnose and eliminate it. As it is, my new Vista machine is
    rapidly becoming worthless.

    Thanks, MaryL
    MaryL, Feb 17, 2008
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  2. MaryL

    cheen Guest

    Just do a system restore to the day before this started happening

    to learn about system restore if you dont know what it is type "system
    in the windows help search box
    cheen, Feb 17, 2008
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  3. MaryL

    MaryL Guest

    I frequently use system restore for problems -- it's one of my favorite
    "tools." However, it did not help in this case. It may be that the problem
    started before I recognized it because I seem to recall that I got the error
    message once or twice and didn't think much of it. I occasionally turn off
    system restore and then back on to restart it (but, of course, I lose all
    previous points). I started doing this with XP because system restore
    sometimes became corrupted, and it was always at the most inopportune
    moments -- that is, just when I needed it. So, I started doing this to
    "refresh" the system.

    MaryL, Feb 17, 2008
  4. MaryL

    cheen Guest

    Hello, download autoruns, now a microsoft application for free

    and run it as administrator by right clicking on it,
    then go to the Internet explorer tab of this autoruns application
    see there what might look strange and uncheck it , (have IE closed)

    see if this helps, of course this is reversable and you can put the
    checkmark back so dont worry about this...

    there is a special icon f
    cheen, Feb 17, 2008
  5. MaryL

    cheen Guest

    There is also a special icon for IE that is called Internet explorer with no
    add ons

    you can find this in Start> programs> accessories> system tools

    try using IE with this icon for a while.. if you never get that error again,
    it means that indeed something is installed on IE thats creating this
    problem.. with autoruns the program I told you about in my other post you
    can try disabling a few and with trail and error find the problem..

    if you need anything ill be around
    cheen, Feb 17, 2008
  6. MaryL

    Frank Guest

    Just right click on IE and you'll get the "no-adds on' option.
    Frank, Feb 17, 2008
  7. MaryL

    zachd [MSFT] Guest

    Also, what's the fault information for this according to the Problem Reports
    and Solutions center control panel?
    has how to look that up if you don't know how.
    zachd [MSFT], Feb 17, 2008
  8. MaryL

    Mick Murphy Guest

    In IE7, up near the right-hand top>click on Tools>Manage Add-ons>Enable or
    Disable Addons.

    You can go here after you have started IE7 with NO addons(Re: previous
    advice here), and readd one at a time until you find out which one is causing
    the problem.

    You could also try going to in IE7>Tools>Internet Options>Advanced>and click
    Mick Murphy, Feb 17, 2008
  9. autoruns gives a better "picture" of the add-ons... the interface in ie7 for
    add-ons is crude and non user friendly
    On the Bridge, Feb 17, 2008
  10. MaryL

    Jaana Guest

    Hi there,

    I'm running Vista 32-bit with Office 2007 and Internet Explorer 7.
    Everything ran fine for a while, but then i began receiving an erro
    message related to Think Vantage (-something to do with "GUI Helper
    failing to load?-) -but did not seem to effect anything adversely an
    so i ignore it.

    Then, IE 7 began giving me problems periodically with connecting t
    the internet, ....and then it would not connect at all.
    -(I usually use FireFox, but must use IE for access to some of m
    college sites. So i do not know how long this problem had been aroun
    until i started having to use IE.-)

    Later on down the road, even FF started bugging out on me -the sam
    pattern as with IE7 & the same error message.

    So i quickly downloaded Opera as a 3rd backup (which i am using righ
    now because neither IE or FF will connect).

    IE7 will not connect at all now.
    FF will connect most of the time. -(Whether FF will connect or no
    seems completely random.) -
    Opera: never a problem.

    The error message i get with IE (-after waiting a very long time for
    page to try loading-) is:

    •Internet connectivity has been lost.
    •The website is temporarily unavailable.
    •The Domain Name Server (DNS) is not reachable.
    •The Domain Name Server (DNS) does not have a listing for th
    website's domain.
    •There might be a typing error in the address.
    •If this is an HTTPS (secure) address, click Tools, clic
    Internet Options, click Advanced, and check to be sure the SSL and TL
    protocols are enabled under the security section.
    etc etc etc

    After months of not being able to get IE7 operating, I searched th
    internet for solutions and tried all of the very few suggestions i coul
    find for this problem. I finally made the mistake of taking someone'
    advise of uninstalling IE7 and installing IE8-Beta for Vista.

    With IE8 loaded, i am still facing the very same problem & erro
    AND now have lost IE7 and cannot find any downloads for it (for Vista

    I am completely flustered. Final exams are here, and i'm terrified tha
    i will lose connectivity with FF behaving so eradically and th
    posibility of Opera bugging out as well -(and thus, losing al
    connectivity to the internet while trying to get through this nex

    Has anyone else been experiencing similar problems here -and if so: ar
    there any solutions or known issues that cause problems like mine?

    (Please have mercy on me: i do well with basic computer skills, but a
    definitely not very savy with much of the computer terminology.)


    Thank you,
    Jaana, Dec 12, 2008
  11. MaryL

    Jaana Guest

    SSL and TSL are enabled.
    No matter what site i try to log onto, i still receive the same erro
    When i run "diagnose connection problems," it says no problems with m
    internet connection were found.

    Still no connectivity with EI7. :-(

    Any other ideas
    Jaana, Dec 13, 2008
  12. MaryL

    Charlie Tame Guest

    Have you tried going to tools and disable all add ons? Have you got
    start>programs>accessories>system tools>IE with no add ons?

    Do you have a router? Have you tried resetting it? Sometimes Linksys
    routers do odd things.

    Have you installed any "Security" products. We have reached a point
    where there are more fake products about then real ones and most of the
    real ones are nothing more than "Snake Oil"
    Charlie Tame, Dec 13, 2008
  13. MaryL

    McLaren Guest

    I had a similar problem and have installed IE8 hoping
    that it'll be better. No joy... the same message "Internet Explorer has
    stopped working."
    But this time there is even no entry of IE8 in Add / Remove Prog. So I
    cannot even uninstall it.
    McLaren, Dec 13, 2008
  14. MaryL

    Charlie Tame Guest

    Did you locate IE7 with no add ons,is there a similar option with IE8?

    You could try removing "Silverlight" if you have it listed... I am not
    sure but on one machine it seems like "Something" may have broken it.
    Charlie Tame, Dec 14, 2008
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