creating recovery discs

Discussion in 'Windows Vista General Discussion' started by Dharma, Jul 8, 2008.

  1. Dharma

    Dharma Guest

    I recently purchased a new machine with Vista installed by the manufacterer.
    the hard drive has been partitioned with a 10gb section holding recovery
    files. I was originaly told by the salesman,( who apparently had an
    overwhelming compunction to lie ) that the partition was the complete
    installation of the OS and that I could burn as many copies as I wanted.
    After I got the machine home and powered up I found that several of his
    claimes were false. including the contents of the partition. What I have are
    recovery files. OH well, My main problem is that when I try the burn to cd
    obviously the files wont fit on one disk and I ame unable to insert a second
    disc to continue the burn without the system going back to the begining and
    starting over. I must be using the wrong process as I would think that I
    would be prompted to insert the second disc. Secondly I want the original
    instalation disk. I feel that its BS that because I didn't install the OS my
    self that I don't get a disc. I still payed for the OS. I've done this enough
    that I know that I need to be prepared for a melt down. And the time to
    prepare is before it happens. I have alot of questions about imaging on DVD,
    Bios, etc. but first I want to burn the recovery files. Any advice?
     
    Dharma, Jul 8, 2008
    #1
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  2. How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
    http://support.microsoft.com/kb/326246/en-gb

    --
    Carey Frisch
    Microsoft MVP
    Windows Desktop Experience -
    Windows Vista Enthusiast

    ---------------------------------------------------------------

    I recently purchased a new machine with Vista installed by the manufacterer.
    the hard drive has been partitioned with a 10gb section holding recovery
    files. I was originaly told by the salesman,( who apparently had an
    overwhelming compunction to lie ) that the partition was the complete
    installation of the OS and that I could burn as many copies as I wanted.
    After I got the machine home and powered up I found that several of his
    claimes were false. including the contents of the partition. What I have are
    recovery files. OH well, My main problem is that when I try the burn to cd
    obviously the files wont fit on one disk and I ame unable to insert a second
    disc to continue the burn without the system going back to the begining and
    starting over. I must be using the wrong process as I would think that I
    would be prompted to insert the second disc. Secondly I want the original
    instalation disk. I feel that its BS that because I didn't install the OS my
    self that I don't get a disc. I still payed for the OS. I've done this enough
    that I know that I need to be prepared for a melt down. And the time to
    prepare is before it happens. I have alot of questions about imaging on DVD,
    Bios, etc. but first I want to burn the recovery files. Any advice?
     
    Carey Frisch [MVP], Jul 8, 2008
    #2
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  3. Dharma

    Dave-UK Guest

    If the salesman's claims were false take the machine back to him and get your money back.
     
    Dave-UK, Jul 8, 2008
    #3
  4. Dharma

    Dharma Guest

    Hey Carey thanx for responding so quickly. I tried to go to the address you
    posted and was informed that the page that I requested was not available. I
    seem to get this often when using addresses given me by Microsoft
    representatives. I have had alot of contact with some of the techs both on
    line and via phone. There are several open incident reports concerning my
    prior difficulties all unsolved. I loged in over 20 hours on the phones with
    techs when I finally gave up and bought this machine. If I understand the
    address I simply go to support and look up KB32246 and I should find the info
    your trying to connect me with. Again thanx.
     
    Dharma, Jul 8, 2008
    #4
  5. Dharma

    Dharma Guest

    Good point Dave and I did have that option but chose to keep the machine. I
    like it even though some of the claim's were false. Such as I was told or at
    least lead to believe I was getting Vista premium and I got home basic. basic
    is sufficient for my needs plus to go back and trade for another machine, I
    would of course have to lay out more cash. secondly the more streemlined the
    OS the faster it is. I don't think I can get any more basic then basic. I'm
    happy with the machine and the OS so I'll keep it. I have learned from my
    experience and it will be very difficult to dupe me in the future so all in
    all I come out ahead.
     
    Dharma, Jul 8, 2008
    #5
  6. Dharma

    Nonny Guest

    You DO mean to DVD, right??? If you haven't tried a DVD, you
    definitely should.
     
    Nonny, Jul 8, 2008
    #6

  7. Since you don't give the make and model of your computer no one can advise
    you how to make the recovery dvds. As Nonny points out, cds will not work.
    You require dvds.
     
    Colin Barnhorst, Jul 8, 2008
    #7

  8. Probably true.


    First, you need to burn to a DVD, not a CD. Second, you need to follow
    the manufacturer's instructions for how to create the DVD.


    You get what you bought. When you buy *anything*, it's up to you to
    determine what is being offered for sale, and whether you are happy
    with that in return for the price you pay. What you "want" is
    irrelevant if you got what was offered for sale. Caveat emptor.

    To perhaps make things a little clearer, OEM vendors are required by
    their agreement with Microsoft to give you a means of reinstalling,
    should it be necessary. They can do this in one of three ways:

    1. An OEM copy of Windows
    2. A restore CD
    3. A hidden partition on your drive, with restore information.

    If you don't have 1 or 2, you should (and apparently do) have 3, but
    you may want to contact your vendor to be sure.

    Personally, I find both 2 and 3 unacceptable, and would never choose
    to buy a computer that came with an operating system unless I got a
    complete generic installation CD for that operating system.

    Like you, I want an installation disk when I buy a machine, and I
    would never have chosen to buy what you did. But don't blame anyone
    but yourself if you didn't take the trouble to find out exactly what
    you were getting for your money.
     
    Ken Blake, MVP, Jul 8, 2008
    #8
  9. Dharma

    Not Me Guest

    You don't say the make of the machine, different makers have different
    procedures.
    Many systems have a utility built in to burn recovery CDs or DVDs.
    On the Start>Programs menu, is there a folder with the makers name?
    Usually in that folder is the software to make the CDs or DVDs.
    My last machine gave me the option to burn 13 CDs or 1 DVD.
     
    Not Me, Jul 8, 2008
    #9
  10. Ken,

    I have helped many in our Computer Club burn the DVSs on HP and Compaq
    machines. One thing that folks overlook is the F1 key. Then search for
    "recovery disc" (without the quotes) and click on Recovery Manager, then
    click on Recovery Disc Creator. When launched you will be directed to have
    on hand either 3 DVD-R or 16 CD-R discs. It works like a charm.

    You can also contact the manufacturer for the disks. The last time that the
    subject came up at a club meeting, a couple of member claimed that the discs
    were $10 each.
     
    Charles W Davis, Jul 9, 2008
    #10
  11. Dharma

    josephwin Guest

    Dharma,If you have read all of the replies after your posting you will get a good feeling of why and why not buying a computer with the operating system already installed. Remember also, that Vista installation in on a DVD. Why? Well many of the Windows add-ons are on this DVD. Like IE7, Media player, and windows media center. We all learn the traveled way...Joseph


    Post Originated from http://www.VistaForums.com Vista Support Forums
     
    josephwin, Sep 18, 2008
    #11
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