Critical updates fail to install

Discussion in 'Windows Update' started by Ken, Jan 5, 2004.

  1. Ken

    Ken Guest

    Everyday I am requested by Automatic Update to download
    and install the same critical updates: KB828035,
    KB823182, and KB824141. I dutifully attempt to install
    them - auto update chugs away and then finishes - with no
    indication of failure. When I try to install these
    updates manually with Windows Updates I get the following
    error message:

    The following items failed to install. To try installing
    them again, click Review and install updates, and then
    click Install Now again.

    Their is no explanation as to why the install failed.
    Their is no indication via the Add/Remove program list or
    the registry that these updates have installed. However
    I do notice that the install programs are left in the
    WUTemp folder. When I run these install programs
    manually, it appears that they install properly but don't
    get recorded anywhere as being installed.

    It looks like several other people have had similar
    problems, but nobody has come up with a satisfactory
    explanation of why this is happening. There is nothing
    in the Microsoft Knowledge Base that would explain why
    this is occuring. How can we get Microsoft to look into
    this issue? Also is their a definitive list of updates
    that have been installed on my computer somewhere?
    Ken, Jan 5, 2004
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  2. Ken

    Barb Guest

    I'm having the same problem, except that the system
    doesn't allow me to accept the licensing agreement. I can
    print or "don't accept," but not accept. Any thoughts or
    solutions out there?
    Barb, Jan 5, 2004
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  3. Ken

    Lucy [MS] Guest

    Lucy [MS], Jan 7, 2004
  4. Ken

    Ken Guest


    Thanks for the help, but that did not work. Windows
    Update still wants me to install all of them.
    Ken, Jan 13, 2004
  5. Ken

    Lucy [MS] Guest

    Thanks for the info. This may be due to the xpsp1hfm file. Please send me
    email (remove "online") I will respond with the necessary steps to renameand
    replace the file on your system.

    Lucy [MS]

    This posting is provided "AS IS" with no warranties, and confers no rights.

    Lucy [MS], Jan 13, 2004
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