Customize Tool Bars Puzzle

Discussion in 'Internet Explorer' started by CWLee, Oct 17, 2009.

  1. CWLee

    CWLee Guest

    My desktop computer is running Vista Ultimate 64-bit, SP-2,
    IE-8, WM-6, classic mode, dial-up.

    My laptop computer is running XP Home Edition, version 2002,
    SP-3, IE-8, classic mode, via wi-fi spots.

    On my home computer, in IE8, if I right-click on one of the
    upper toolbars I get a menu, the last item on it being
    "Customize". That leads to another menu, the last item on
    it being "Add or remove commands". If I hover over that
    option, I then get a menu to add and remove commands - and
    it works fine on my home computer.

    On my laptop the "Add or remove commands" option is grayed
    out, and not available. Is there a way to make it operable?

    (Both computers current with updates.)

    CWLee, Oct 17, 2009
    1. Advertisements

  2. CWLee

    VanguardLH Guest

    Might the laptop perhaps be provided to you by your company and expected
    for use for company-related tasks? If so, they can push a policy that
    disables customizing of the toolbars. Each time you log into their
    domain, those policies get pushed. You change the policy in the local
    accounts (provided you were given the login credentials) which will
    stick each time you start Windows. If you are logging into the
    company's domain (i.e., using the login for work), any changes you make
    in the registry (providing you have an admin-level account to do so) are
    lost when you login because the company will push their policies again.
    VanguardLH, Oct 17, 2009
    1. Advertisements

  3. CWLee

    CWLee Guest

    No. It was purchased by me about 6 months ago.

    Other ideas?

    CWLee, Oct 17, 2009
  4. CWLee

    VanguardLH Guest

    Did you read the article to which I gave a link? Did you check if that
    registry entry exists (and which blocks changes to customizing the
    toolbar)? If you know how to set a policy on a disable then you have
    the map on how to go in reverse.
    VanguardLH, Oct 18, 2009
  5. CWLee

    CWLee Guest

    No. I'm not competent enough, or confident enough, to
    explore the registry and make changes. I also interpreted
    your suggestion to be contingent on my computer being
    controlled somehow by a non-existent employer.
    No, for the reasons expressed above.
    I don't know how to "set a policy on a disable".

    Any other suggestions - aimed at a novice rather than an
    expert - appreciated.

    Best regards.
    CWLee, Oct 18, 2009
  6. CWLee

    VanguardLH Guest

    If you are unwilling to go into the registry (to delete the key that is
    mentioned in the article), you will need to find someone more expert.
    Bribe the highschool kid next door with brownies. Make sure you do an
    image backup first.
    VanguardLH, Oct 18, 2009
  7. CWLee

    CWLee Guest

    It seems implicit in your response that my laptop computer
    came from the factory with this customize option disabled,
    since no one has gone into the registry since it was
    purchased new. It came with IE7, but I updated it to IE8
    via the Microsoft update program. This laptop is Acer
    brand, termed Aspire One. Does it seem likely to you that
    such models were shipped from the factory with this option
    disabled? That seems strange to me, but I've got a lot to
    learn about the computer markets.

    Thanks again.

    I'm off to the store to buy brownies. :)
    CWLee, Oct 18, 2009
  8. CWLee

    Alan Edwards Guest

    Follow the advice given, if only to the point of verifying that the
    value in the Registry exists and equals 1.
    You cannot do any damage by just looking.
    If you find the value there and don't want to go further, then report
    back, although changing the value from 1 to 0 is not difficult.

    Alan Edwards, Oct 18, 2009
  9. CWLee

    VanguardLH Guest

    "Computer came from the factory with this customize option disabled."
    Not likely. The standard image prepped for the mass sales of the same
    model won't have this setup. Users would be flooding tech support with
    calls on the problem. More likely something you installed or malware
    made the change. If you share this laptop with other users, might be
    time to ensure that none of them have admin-level accounts (i.e., move
    their accounts into the limited Users group). Unless in a domain where
    a policy gets pushed to disable this function, it shouldn't be disabled.

    If you delete the registry key but it returns (i.e., you eliminate the
    problem but it returns) then start investigating what security software
    is installed on your host along with any add-ons you installed for IE,
    do malware scans, and bar use of that laptop by others.
    VanguardLH, Oct 18, 2009
  10. CWLee

    CWLee Guest

    I agree, and that is part of why I'm puzzled.
    No one else has ever had access to this computer.
    Following the directions you provided in your first reply to
    me in this thread, I entered the registry, and went to the
    place indicated. There is no entry there termed
    "NoToolbarCustomize". The only entries there are "Default",
    and "NoDriveTypeAutoRun".

    I then exited the registry without making any changes.

    The mystery continues.

    Thanks again.
    CWLee, Oct 18, 2009
  11. CWLee

    CWLee Guest

    As I just wrote to VanguardLH:

    'Following the directions you provided in your first reply
    me in this thread, I entered the registry, and went to the
    place indicated. There is no entry there termed
    "NoToolbarCustomize". The only entries there are "Default",
    and "NoDriveTypeAutoRun".'

    'I then exited the registry without making any changes.'

    Thus, it appears to me that my basic problem is not being
    caused by an entry in the registry that prohibits what I
    want to do. What other explanations seem logical to you?

    CWLee, Oct 18, 2009
  12. CWLee

    VanguardLH Guest

    Try running IE8 in its no add-ons mode. If IE deposited a namespace
    icon on the desktop, right-click on that and select no add-ons mode.
    Otherwise, run "<path>\iexplore.exe /extoff" in a command line (Start ->
    Run) where <path> is wherever IE got installed (probably "C:\Program
    Files\Internet Explorer"). If the path includes spaces, be sure to
    enclose the program name within double-quotes (to prevent the
    command-line parser from delineating parts of the command line at space

    If that doesn't work, reboot Windows into its safe mode (with
    networking) and retest.
    VanguardLH, Oct 18, 2009
  13. CWLee

    Alan Edwards Guest

    Your assumption that an entry in the Registry is not causing it is
    likely to be false.
    There are other places. Try here first for another key for that value:

    There are several keys that contain policies like:
    Explorer\Control Panel

    Check them all and report back.

    Alan Edwards, Oct 18, 2009
  14. CWLee

    CWLee Guest

    Nothing even vaguely close to "NoToolbarCustomize" found at
    any of those locations.

    CWLee, Oct 18, 2009
  15. CWLee

    Alan Edwards Guest

    Please list any values in those keys that start with "No" for a second

    Alan Edwards, Oct 18, 2009
  16. CWLee

    CWLee Guest

    Here is what I entered in the space on the run menu:

    "C:\Program Files\Internet Explorer\iexplore.exe/extoff"

    The report is the computer is unable to find that file. I'm
    not sure I understand your directions with respect to
    double-quotes and spaces, so that may be the problem. I did
    some experimentation with double-quotes and spaces, but did
    not find any combinatin that provided any other response
    than "unable to find that file."
    Since the laptop does not have an easy way to print the
    instructions for rebooting in safe mode, I can't do this
    step right away. I need to know what you mean by "(with
    networking)". This laptop only connects to the internet at
    wifi spots, not here at home, so I cannot do that easily -
    if that is what you mean by "with networking."

    CWLee, Oct 18, 2009
  17. CWLee

    CWLee Guest

    Will do, but perhaps not for 24 hours. The rest of my life
    is calling.

    CWLee, Oct 19, 2009
  18. CWLee

    VanguardLH Guest

    You enclose the *program* file with double quotes (if the path to it
    contains spaces). You included the *parameter" (/extoff). That is NOT
    part of the executable's path or filename. You could always use the
    Browse button to find the executable file and then add the parameters.

    Reboot and keep tapping the F8 key. This is the one that Windows uses
    to tell it to boot to the menu from where you can select into which mode
    to continue the boot sequence.
    The laptop will also have an RJ-45 jack. So you can connect it at home
    just like you do your desktop. If you don't have a spare CAT-5 network
    cable then use the one going to your desktop.
    VanguardLH, Oct 19, 2009
  19. CWLee

    CWLee Guest

    Only one had a value starting with No. Here is what I found
    when I went to all of those keys:


    Found 2 items:


    Found 2 items:


    (Could not find such an address.)


    Found several items:
    4 sub-folders:
    System Certificates (with 5 sub-folders, each
    indicating further sub-folders)
    Windows (with 5 sub-folders, 4 of which indicated
    further sub-folders)
    Windows NT (with one sub-folder)

    Explorer\Control Panel

    (Could not find such an address.)

    I did look at all of the sub-folders, and none of them
    started with No.

    CWLee, Oct 19, 2009
  20. CWLee

    CWLee Guest

    My vocabulary is limited here. I don't know the EXACT
    definition you are using with the term "program". I don't
    understand your use of the asterisk (*). I may not even
    know exactly what you mean by double-quotes (is that the
    same as double quotes?) The word parameter, as you use it,
    needs a clearer explanation for me, as do the terms
    executable, path, and filename. Let me assure you I'm not
    critical of your instructions - I'm just acknowledging that
    I do not have the precise language knowledge in this
    particular case to type what I need to type. It may not be
    necessary, based on the following.
    I successfully rebooted into safe mode. I found that in
    both my administrator account, and in my limited use
    account, the bottom line in the customize sub-menu works as
    expected. However, when I move back to normal mode, it
    continues to be greyed out in both accounts. I'm hoping
    that this provides you with another avenue of explanation
    and remedy.

    CWLee, Oct 19, 2009
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.