[QUOTE="CWLee"]\nMy vocabulary is limited here. I don't know the EXACT definition you\nare using with the term "program". I don't understand your use of\nthe asterisk (*). I may not even know exactly what you mean by\ndouble-quotes (is that the same as double quotes?) The word\nparameter, as you use it, needs a clearer explanation for me, as do\nthe terms executable, path, and filename. Let me assure you I'm not\ncritical of your instructions - I'm just acknowledging that I do not\nhave the precise language knowledge in this particular case to type\nwhat I need to type. It may not be necessary, based on the\nfollowing.[/QUOTE]\n\nWhat is the program that you are trying to run? It isn't /extoff.\nThat's a parameter to the program. Look at the command you tried to\nrun, which was:\n\n"C:\Program Files\Internet Explorer\iexplore.exe/extoff"\n\nWhat part of that string is the *program*?\n\nAsterisks imply bolding in plain text posts, slashes imply italics, and\nunderscores imply underlining - but it helps if you use an NNTP client\nthat shows those styles for those text tags although a human should be\nable to interpret, too.\n\n*bolded string*\n/italic string/\n_underlined string_\n\nGoing back to running the command, what is the executable file that you\nare trying to run? And what part of that string is the path to that\nexecutable file?\n\n"C:\Program Files\Internet Explorer" is the path.\n"iexplore.exe" is the program\n"/extoff" is a parameter to the program.\n\nIf spaces are included in the path or filename, you need to enclose the\nfull or relative path (path+file) within double quotes so the spaces get\nincluded (rather than getting used to parse the command line).\n\nWith no double quoting:\n\nC:\Program Files\Internet Explorer\iexplore.exe /extoff\n\nwould look to the command-line parser as though you specified:\n\ntoken 1: "C:\Program" for the program (but there isn't one by this name)\ntoken 2: "Files\Internet" as the 1st parameter\ntoken 3: "Explorer\iexplore.exe" as the 2nd parameter\ntoken 4: "/extoff" as the 3rd parameter.\n\nThe parser will tokenize the string using spaces to delineate those\ntokens. The first token is the program to run. The other tokens are\nparameters to the program.\n\nSince you have to use double quotes to delineate what part of the\ncommand line constitutes the path+program (1st token), where in the\nabove command string would you use double quotes?\n\n..\n..\n.. <humming the Jeopardy theme song>\n..\n..\n..\n..\n..\n..\n..\n..\n..\n..\n..\n..\n..\n..\n..\n..\n..\n..\n..\n..\n..\n..\n..\n\nHere's the answer:\n\n"C:\Program Files\Internet Explorer\iexplore.exe" /extoff\n\nNow the parser will see:\n\n"C:\Program Files\Internet Explorer\iexplore.exe" as the first token on\nthe command line hence the program and see "/extoff" as the 2nd token to\nbe used as a parameter given to the program.\n[QUOTE]\nI successfully rebooted into safe mode. I found that in both my\nadministrator account, and in my limited use account, the bottom line\nin the customize sub-menu works as expected. However, when I move\nback to normal mode, it continues to be greyed out in both accounts.\nI'm hoping that this provides you with another avenue of explanation\nand remedy.[/QUOTE]\n\nHave you tried loading IE8 in its no add-ons mode yet?\n\nIf that doesn't work but rebooting into Safe Mode works then you are\nloading some program on Windows startup that is interfering with the\nexpected behavior for IE8. Use msconfig.exe to see what are the startup\nitems (not all are listed by this utility but it's a good starting\npoint). Start reviewing what security software you have installed and\nits "protection" options. And start doing malware scans of your host.