Decrypt files/folders

Discussion in 'Windows Vista Security' started by Nick Luna, Apr 1, 2007.

  1. Nick Luna

    Nick Luna Guest

    I have a client that encrypted there my documents folder on their pc. Then it
    was upgraded to Windows Vista Business from XP Pro. Now they can't access
    their files. I tried to take ownership of them and decrypt them No luck. I
    first tried to just decrypt them but it said I need administrator access.
    They are a administrator on their pc. Then I tried to do the owner ship and
    then decrypt. Still says they need " You will need to provide administrator
    permission to change theses attributes. Click Continue to complete this

    I am stuck at this point, I have gone in circles with this. They are
    desperate. Any help would be greatfully appreciated.

    I hope I can find a backup of their old PC before they upgraded.
    Nick Luna, Apr 1, 2007
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  2. Nick Luna

    Isaac Hunt Guest

    Ask them if they backed up their encryption certificate as you can import it
    & decrypt the files.
    Isaac Hunt, Apr 1, 2007
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