Defender Error 0x800703eb

Discussion in 'Windows Vista Security' started by bilvihur, May 6, 2008.

  1. bilvihur

    bilvihur Guest

    Since updating to the latest definitions, I've been getting this error. Popup
    tells me that WD has stopped working, but Security Center says it is working.
    What's the story? Thanks.
     
    bilvihur, May 6, 2008
    #1
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  2. bilvihur

    Dave M Guest

    bilvihur;

    Have you just started running the AVG 8.0 update by any chance?
     
    Dave M, May 6, 2008
    #2
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  3. bilvihur

    bilvihur Guest

    No. AVG 7.5.1.43.
     
    bilvihur, May 6, 2008
    #3
  4. bilvihur

    Dave M Guest

    bilvihur;

    OK, are you on a corporate network using WSUS, or a home user?

    If using WSUS, confirm BITS and dependent services are functionin
    correctly (from Engel/Stu):

    Start/Run
    Type "services.msc"
    Click "OK"

    Please check that the following services are started:

    1.Automatic Updates
    2.Background Intelligent Transfer Service (BITS)
    3.Cryptographic Services
    4.Remote Procedure Call (RPC)
    5.System Restore Service

    To verify that BITS is correctly configured :

    1. Double-click 'Background Intelligent Transfer Service'
    2. In the Startup type box, click Manual, and then Apply.
    3. Click the 'Log On' tab, and then verify that the service is enable
    in
    every hardware profile that you have listed. If the service is disable
    in
    one or more hardware profiles, click the hardware profile, Enable, an
    then
    Apply.
    4. Click the General tab and then Start.

    http://technet2.microsoft.com/windo...-01b0-4d47-abae-e77345ca974f1033.mspx?mfr=tru
     
    Dave M, May 6, 2008
    #4
  5. bilvihur

    bilvihur Guest

    I'm a home user running Vista Basic. What does the error message indicate?
     
    bilvihur, May 6, 2008
    #5
  6. bilvihur

    Engel Guest

    Hi bilvihur,

    0x800703EB = ERROR_CAN_NOT_COMPLETE

    Probably BITS service is stopped.

    - -- ---
     
    Engel, May 7, 2008
    #6
  7. bilvihur

    bilvihur Guest

    Thank you. Can you tell me how I can verify that, and restart BITS if
    necessary?
     
    bilvihur, May 7, 2008
    #7
  8. bilvihur

    bilvihur Guest

    Update. I ran services.msc, and it says BITS status is Started.
     
    bilvihur, May 7, 2008
    #8
  9. bilvihur

    Engel Guest

    Start/Run
    Type "services.msc"
    Click "OK"

    Please check the following are started:

    1.Automatic Updªtes
    2.Background Intelligent Transfer Service (BITS)
    3.Cryptographic Services
    4.Remote Procedure Call (RPC)
    5.System Restore Service

    To verify that BITS is correctly configured :

    1.Double-click `Background Intelligent Transfer Service.`

    2.In the Startup type box, click Manual, and then Apply.

    3. Click the `Log On` tab, and then verify that the service is enabled in
    every hardware profile that you have listed.

    If the service is disabled in one or more hardware profiles, click the
    hardware profile, Enable, and then Apply.

    4. Click the General tab and then Start.

    If BITS starts successfully, visit the Windows Update Web site or the
    Microsoft Update Web site to see if you can obtain updates. If it works OK,
    change (2.) to automªtic.
    -
    If you still receive the same errors, verify that you have correctly
    performed steps 1 through 5.
    - -- ---
     
    Engel, May 7, 2008
    #9
  10. bilvihur

    bilvihur Guest

    I rechecked services.msc, and everything appeared 'started' and functioning.
    I have not gotten the error in 2 days, so don't know what might have changed.
     
    bilvihur, May 9, 2008
    #10
  11. bilvihur

    Dave M Guest

    bilvihur;

    How's your Security Center working now, is it still reporting
    accurately? Occasionally the Security Center gets out out of touch
    with reality, usually after changing out security programs, although on
    Vista it's an easy check and then an easy fix if it's not working
    correctly. Keep this KB in your toolkit if you see any problems being
    reported by security center on Vista from either your installed
    Anti-spyware or Anti-virus:

    http://support.microsoft.com/kb/555962
     
    Dave M, May 9, 2008
    #11
  12. bilvihur

    bilvihur Guest

    Everything looks to be working correctly now. No more Defender errors, and
    Security Center is reporting accurately. Thanks.
     
    bilvihur, May 15, 2008
    #12
  13. bilvihur

    Dave M Guest

    bilvihur;

    Great. Thanks for the feedback
     
    Dave M, May 15, 2008
    #13
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