Defender wont update (error code 80004002) - cant turn off win upd

Discussion in 'Windows Update' started by bikeman, Jun 30, 2007.

  1. bikeman

    bikeman Guest

    Brand new Toshiba laptop with vista home premium preinstalled.

    Windows defender update fails with 'the program can't install definition
    updates error found code:0x800040002'

    Windows update fails with 'windows could not search for new updates error
    found code:0x800040002'

    Suggestions to turn off windows updates and delete
    /windows/softwaredistribution folder cant be done because I can't even off
    windows update!

    Each time I change the windows update settings they revert immediately back
    to 'install updates automatically'

    This is an OEM install and Toshiba can't help. I hope someone here can help
    yet another vista user who wishes he'd stuck with xp.
     
    bikeman, Jun 30, 2007
    #1
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  2. You need to Stop the Automatic Updates service, not change the Automatic
    Update settings. There is a difference, as you've witnessed.
    Go to Start > Run > type in

    services.msc
    Click OK
    Then press Enter


    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Jun 30, 2007
    #2
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  3. bikeman

    bikeman Guest

    yeah should have mentioned I've stopped updates via services.msc and then
    deleted the software distribution folder. It rebuilds the folder and then the
    problem is right back again.
     
    bikeman, Jul 1, 2007
    #3
  4. Which antivirus/security suite is installed ? What may be occurring is
    data corruption in the SoftwareDistribution folder or, the system
    files/transaction logs needed to update are not correctly
    installed/damaged/corrupted due to scanning them with the installed AV:

    Virus scanning recommendations for computers that are running Windows
    Server 2003, Windows 2000, or Windows XP
    http://support.microsoft.com/kb/822158

    The above applies to Vista, also.
    Please check the installed version of the Windows Update Agent by
    showing hidden files, folders, and system files -
    http://www.bleepingcomputer.com/tutorials/tutorial62.html#vista

    And then, using Windows Explorer, navigate to the WINDOWS\system32
    subfolder. Locate wuaueng.dll, right click it, choose Properties
    Then click the Version tab
    It should be at V. 7.0.6000.374
    Please provide the version number of wuaueng.dll

    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Jul 2, 2007
    #4
  5. bikeman

    bikeman Guest

    I've reinstalled vista to resolve this. As I have reinstalled twice in only
    30 days of owning vista I am not terribly impressed. Still it's working for
    now.
     
    bikeman, Jul 7, 2007
    #5
  6. bikeman

    netsavy006 Guest

    I checked mine and I noticed that mine is not version 7. How do I obtain the
    latest version?

     
    netsavy006, Jul 9, 2007
    #6
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