Dell Inc -Video-Intel(R) 82915G/GV/910GL Express Chipset Family

Discussion in 'Windows Update' started by Whippetcat, Apr 19, 2006.

  1. Whippetcat

    Whippetcat Guest

    I had WU on automatic and clicked on this to install. It changed all my
    video settings, fonts were tiny and dimensions were very small for
    everything. Tried to change settings, but nothing helped. I did a system
    restore and brought back my old settings. I have now set WU off. Two
    questions: (1) Why can't I decline turning on this update? (2) Is this a
    known problem?
     
    Whippetcat, Apr 19, 2006
    #1
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  2. Whippetcat

    cgbanker Guest

    I am having the same problem. Can the update be removed without doing a
    system restore?
     
    cgbanker, Apr 19, 2006
    #2
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  3. Whippetcat

    mizwizn Guest

     
    mizwizn, Apr 19, 2006
    #3
  4. Whippetcat

    mizwizn Guest

    I also installed this update, but instead of tiny fonts, I had very large
    ones, also my home page was so large, I couldn't get complete page on screen,
    the ends were cut off. I had to use a system restore, now the yellow icon
    stays on my screen.
     
    mizwizn, Apr 19, 2006
    #4
  5. Whippetcat

    lauralynn4 Guest

    Please help! I have the same problem with this update. I did a system restore
    and it fixed it but then my Mcafee message wouldn't work it said components
    for the virus protection were missing . Should I have disabled my mcafee
    before my system restore? Thanks !
     
    lauralynn4, Apr 19, 2006
    #5
  6. Whippetcat

    BGeorge Guest

    Similar problem with two Dell PC's that I manage, except not trouble with
    McAfee antivrus. Here is how i fixed it. Destroyed video drivers and
    reverted back to 4 colors.

    System restore to before the automatic update.(Displayed as Microsoft
    Software Distribution Services 2.0)Update windows via windows update website

    select all critical updates
    select optionally video update
    reboot after updates
    video will still be wrong
    remove video card from Device Manager
    reboot
    let found new hardware wizard complete
    reboot again


    After all this both Dell PCs video is back to normal.
     
    BGeorge, Apr 19, 2006
    #6
  7. Whippetcat

    Whippetcat Guest

    I am not computer savvy at all. I don't want to start going into my computer
    and removing a video card. Is there anyway to keep my Microsoft Updates on
    automatic but DECLINE this one particular update---I look and it doesn't seem
    like I can pick and choose--right now, I have my updates on OFF. Please
    help! R
     
    Whippetcat, Apr 20, 2006
    #7
  8. Automatic Update only downloads/installs critical patches, not drivers,
    which is optional. To download and install drivers, a user must do a manual
    Windows Update or Microsoft Update and choose to install drivers. If you go
    to Windows Update and click on "Review Your Update History", it will list
    whatever has been downloaded and installed together with its source.

    We had one WinXP computer out of 40 that use Automatic Updates revert to
    4-bit color and 640 x 480 resolution. We were unable to make any changes.
    No different drivers had been installed. We removed all the April updates
    and rebooted. Then, manually added each update back one at a time,
    rebooting in between each. Each time, the computer booted normally. And,
    we had no more problems with resolution or color.

    I am of the opinion the issue occurred because the anti-virus autoprotect
    was running during the download and installation, causing corruption. When
    all updates were uninstalled and reinstalled, we did so with autoprotect
    off.

    Tom
     
    Tom [Pepper] Willett, Apr 20, 2006
    #8
  9. Automatic Update only downloads/installs critical patches, not supposed to
    download drivers, which is optional. To download and install drivers, a
    user must do a manual Windows Update or Microsoft Update and choose to
    install drivers. If you go to Windows Update and click on "Review Your
    Update History", it will list whatever has been downloaded and installed
    together with its source.

    We had one WinXP computer out of 40 that use Automatic Updates revert to
    4-bit color and 640 x 480 resolution. We were unable to make any changes.
    No different drivers had been installed. We removed all the April updates
    and rebooted. Then, manually added each update back one at a time,
    rebooting in between each. Each time, the computer booted normally. And,
    we had no more problems with resolution or color.

    I am of the opinion the issue occurred (in our case) because the anti-virus
    autoprotect was running during the download and installation, causing
    corruption.

    When all updates were uninstalled and reinstalled, we did so with
    autoprotect off.
     
    Tom [Pepper] Willett, Apr 20, 2006
    #9
  10. Not true, if MS decides an driver update to be a critical one. And
    yes, they did that in the past already.

    Bye,
    Freudi
     
    Ottmar Freudenberger, Apr 20, 2006
    #10
  11. This is a serious flaw. MS should not be determining that type of change to
    your computer.

    Tom
     
    Tom [Pepper] Willett, Apr 20, 2006
    #11
  12. Whippetcat

    lauralynn4 Guest

     
    lauralynn4, Apr 20, 2006
    #12
  13. Whippetcat

    lauralynn4 Guest

    Hi again, I did a system restore to fix it and I just reloaded my Mcafee
    virus protection since it took out some components from that. I also turned
    off my automatic update to where I can decide to install or not ,but even
    thats scary. Thanks for all the help. Lauralynn

     
    lauralynn4, Apr 20, 2006
    #13
  14. Should not, but did that in the past and as I've stated elsewhere,
    they confirmed that to be intended. Feel free to discuss that "issue"
    in the "private" newsgroups with the MS guys again. I did when I was
    MVP.

    Bye,
    Freudi
     
    Ottmar Freudenberger, Apr 20, 2006
    #14
  15. Whippetcat

    Walter Cox Guest

    One thing that caused me quite a few problems is that I had the RealVNC
    software installed and after the update it hung on starting, then would not
    let the services database unlock so the driver could be automatically
    installed by Windows when I had uninstalled the driver in safe mode fyi.
    Still don't know what whacked out the video on the systems though, we've got
    about 15 of them in this location I'm working at now that encountered it
    though...
     
    Walter Cox, Apr 20, 2006
    #15
  16. you're right freudi!
    yesterday, after re-installing some updates, a microsoft critical update was
    listed for the dell chipset video. i believe the driver update date was
    october 2005. just an advisory. i'm using dell 4700, xp pro sp2 machine.

    thank you, len kiesling

     
    Leonard F. Kiesling, Apr 21, 2006
    #16
  17. Whippetcat

    Brad Elliott Guest

    We had the same issue with several of our Dell Dimension 2350's - except
    they use the Intel 82845G/GL/GE/PE/GV controller.

    We were able to fix without using system restore by re-installing an old
    video driver... version 6.13.1.3442 from 1/14/2003 (this may have been
    the one from the original Dell driver CD). First we tried the latest
    drivers from both Dell's and Intel's web site but they didn't fix the
    problem.

    I did see that there was a "critical" Windows Update for the Dell/Intel
    video driver - this was no doubt the culprit. Don't ask my why MS would
    mark a video driver update as critial...
     
    Brad Elliott, Apr 21, 2006
    #17
  18. Whippetcat

    notageek Guest

     
    notageek, Apr 22, 2006
    #18
  19. Whippetcat

    notageek Guest

    Same thing happened when WU installed the new Express Chipset driver on my
    comp. I also brought back my old settings to a previous date, but the yellow
    update icon would not go away....kept telling me the update was ready to
    install.

    I contacted Dell online support......he assured me I could get my resolution
    back the way I wanted and that this was a necessary update from Dell.

    Soooooooo......with much hesitation, I re-installed the update. Followed
    the directions to set my resolutions back to what they were and it is OK now!

    Make sure you check what your resolutions are now with the way you want your
    computer to look.....install the new driver......when you restart, it will
    probably have the tiny icons and fonts.....then just follow the steps on this
    site:
    http://www.helpwithpcs.com/tipsandtricks/changing-screen-resolution-win-xp.htm

    enter the resolutions that you had before when your screen was "normal" and
    hit "OK"..........

    worked fine for me and I got my normal resolution back and that annoying
    yellow icon from WU is gone!
     
    notageek, Apr 22, 2006
    #19
  20. Whippetcat

    JeffComp Guest

    ive had great success just reinstalling the Dell drivers that came on the
    restore disk (version 4.13.01.xxx instead of the new v.4.14.10.xx)

    no need for safe mode.
    no need to uninstall video cards.
    insert the blue restore disk, autostart.
    choose your dell model, choose video on the right column.
    install drivers. it prompts you if you "want to overwrite the newer drivers,
    with older drivers."
    choose yes, reboot. done.

    ....now all i have to figure out is how to turn on automatic updates again
    w/o getting this 'dead' dell driver??
     
    JeffComp, Apr 24, 2006
    #20
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