DEP keeps closing Spooler SubSystem App - can't print

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by Clarkandsandi, Nov 21, 2007.

  1. I have a HP LaserJet 1020 printer and DEP on my Windows Vista laptop keeps
    closing the Spooler SubSystem App, so I can't print. I have tried all the
    "fixes" on here to no avail. I am trying to find out how to turn DEP OFF. I
    have tried to get into the boot configuration data to do so, but it won't let
    me in, even when I click "Run as Administrator". Now what? Anybody have a
    step-by-step fix for this thing? Thanks.
     
    Clarkandsandi, Nov 21, 2007
    #1
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  2. Start
    Computer (right click)
    Properties
    Advanced system settings
    Advanced
    Performance Settings
    Data Execution Prevention

    I am assuming you are running the HP Vista driver for this released in May.


    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Nov 21, 2007
    #2
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  3. I just went through some hassles with this driver with a guy who works here
    at microsoft. We attempted disabling DEP and it would not for the spooler.

    I was able to get the 1020 going using the drier from 5/18/2007.

    The main issue he had was when he purchased the printer a month back, he
    installed the software that came with the printer from 7/2006, then later
    installed the 5/18/2007 drivers which don't mix with the old drivers. The
    printer was pointing to the previous print processor and continually killing
    the spooler.


    Delete the old drivers before adding the new drivers. If the spooler won't
    stay up long enough to delete the drivers you will need to remove the
    registry entries.

    http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

    This posting is provided "AS IS" with no warranties, and confers no rights.

     
    Alan Morris [MSFT], Nov 22, 2007
    #3
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